Taina W.

I went on their site and purchased a theme and also paid for someone on their team to install it for me. Not only this agent took forever to reply to his messages, the theme I bought from them was not working. It wasn't a minor issue. There were several areas that were not working. I contacted them regarding this issue several times and every time they sent me a message saying that the agent fixed one specific issue. But when I went on the website, nothing was fixed. This was a joke. I asked them for me to return the license to them because it was not working out and I requested a refund for the theme and for the service. After several going back and forth with them, they send me an email with a link to submit a request for it. The refund was approved for the theme but not the service. Now, since I returned their theme that was not working, which by the way was not my fault, I also requested a refund for the service that I paid them. It was back and forth with them refusing to give me back my money for the service. So, if I don't get a theme, why should I pay them for a service that did not happen? The theme was on their site and they offer the service to install it. If I am not getting a theme that works, neither should they get my money. Unfortunately, it seems that they took $50 from me for nothing. I need my money back. Their customer service really sucks. I shouldn't have to ask for the return of my $50. Where is the customer service? I am not backing down. What good is their so called service to me when I did not get a theme that works? So, the customer is supposed to lose money when she paid them in good faith to get a proper job done? I will never do business again with them. I don't care if they have other great products, their customer service says it all. They are all here for their pockets, not caring about the customer's. David or Alex, refund me my money. You all get a zero star from me.