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How would you rate ThemeForest?
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Texas
1 review
5 helpful votes
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Check Refund Policy
June 11, 2016

Google "theme forest complaint" because there have been many, including the inability to get a refund from them or Envato Marketplace when things don't work right. I strongly suggest choosing a different theme so you don't get burned like I did when I had unresolvable problems with their Subway theme.

Date of experience: June 11, 2016
California
1 review
4 helpful votes
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I purchased the Medici theme and it wouldn't install completely (no demo content, etc.) due to a glitch with the clever-vc-addon. Themeforest assured me it worked so I installed it for the third time on a completely separate server. Exact same results. And they removed my one star rating and comment.

Date of experience: November 30, 2018
New Jersey
3 reviews
1 helpful vote
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I have been a member for over 8 years, bought hundreds of files and I am usually pretty happy with them., there have been themes that I purchased over the years that were not as asvertised exactly, but that is very rare. I use them often

Date of experience: May 24, 2016
Belgium
12 reviews
11 helpful votes
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Good for business
September 11, 2018

There are many providers selling goods on Envato. Sometime you buy things hoping it is what you're looking for, but then it seems that either providers are not that customer friendly or the script or template doesn't wok. Then I can rely on Envato team to make sure I ghet my money back. A wonderfull service where you can rely on. It is my number one site to get professional meterial. Thank you Envato.

Date of experience: September 11, 2018
Ukraine
2 reviews
4 helpful votes
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Great site
March 26, 2013

Great site. Thank you for giving me chance to offer my design for sale to such huge audience. Very happy with quick payouts and reasonable commisions too.

Thanks,
James

Date of experience: March 26, 2013
Kenya
151 reviews
2518 helpful votes
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Really Good
August 9, 2016

I've been sourcing some themes from them for the past 4 years, I have rarely been disappointed. Best place to get your themes, as long as you have someone who can install them for you

Date of experience: August 9, 2016
Latvia
2 reviews
1 helpful vote
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Great
December 3, 2019

Service is great and have purchised a lot from them developers usually answer fast and i am overall satisfied with their service

Date of experience: December 1, 2019
Florida
8 reviews
23 helpful votes
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...
September 17, 2012

<3 themeforest! Great prices for such a huge variety of web templates!

Date of experience: September 17, 2012
Norway
6 reviews
17 helpful votes
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Absolutely awesome!
January 21, 2011

Absolutely awesome! Rating system and internal messaging structure. Design is very user friendly.

Date of experience: January 21, 2011
Cyprus
1 review
4 helpful votes
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Hi, I have a terrible problem. I bought a $61 theme on May 31.
Then I still can't login to my account. I send 3 Times ticket. The first answer is that your account is controlled by our team.
I got a new answer today;

( Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note the decission will not be revoked.)

I'm asking now when Will my $61 be refunded?

As you can see the situation I advise you please purchase more reliable sites.

+1
Date of experience: June 4, 2019
Bulgaria
1 review
0 helpful votes
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Themeforest and Porto theme for woocommerce was a scam because in order to take a full advantage of the theme after the purchase of the theme I had to purchase aditional premium plugin which was not mentioned. The theme was advertised as it can do 100 things and then when I bought it I found out that it can do only 50, and to get the full 100 you need to pay every year for a premium addon like elementor or WP bakery. This is a scam as their Porto theme studio was not working too. I contacted theme forest on the 2nd day, I waited for 25 days to get a message and no one replied. Then I escalated the problem and the "support" from Themeforest David was a complete waste of time, just asking me the same things without comprehending them. On top of that they remove comments from their themes, so they all look like they are 5 star themes, and products

Date of experience: March 1, 2024
Michigan
1 review
1 helpful vote
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It's day 4 since I was 'locked out' mid transaction of buying the Goliath theme.

Not getting any answers from them on why, not getting any assistance in resolving this. Being treated like I'm some kind of internet criminal.

Non existent customer service even though it says they answer all service tickets within 24h.

Date of experience: February 21, 2016
Canada
1 review
1 helpful vote
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Complete RIPOFF
March 10, 2017

Stay as far away as you can from these scam artist
Totally ripped me off on a theme that one of there authors made.
Missing plugins and missing code.
Turned for help to theme forest and basically they told me to take it up with the author.
That went back and forth for a week, finally I knew I got ripped, so stay away go to theme monster, much better with a 30 day return policy if your not satisfied

Date of experience: March 10, 2017
Mississippi
4 reviews
2 helpful votes
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After having an account here. Now I have to go out of my way to log into this garbage so they will stop emailing me because of course they illegally do not provide an email unsub button.

Date of experience: June 4, 2021
Florida
1 review
5 helpful votes
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Don't buy from Themeforest. You would be frustrated and disappointed! When it comes to developer vs user, Themeforest acts unfairly against users. The developer threatened to delete my API if I don't remove my review for their theme and I reported that to Envato market. Envato (Themeforest) didn't do anything about my report but instead deleted my review! My review was my own experience with the theme and all true and correct.

Date of experience: February 5, 2019
Romania
1 review
3 helpful votes
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Almost a scam
March 20, 2014

Almost a scam. I bought a wordpress theme and it was full of bugs, basically it was impossible to use it. I contacted the developer but he was unresponsive. After 4 days I contacted their customer service for the first time, they were also unresponsive, another two days, another message to their customer service and no answer. Yesterday I decided to open a dispute on paypal in order to get a full refund. Guess what? They suspended my account and not i'm unable to use any of the products I previously purchased.

STAY AWAY! Themeforest is a scam!

Date of experience: March 20, 2014
New Jersey
1 review
1 helpful vote
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ThemeForest and Smart Add Ons are Common Thieves.
February 23, 2021

They just steal your money. None of what they provide worked. There is no customer service because they would not be able to carry out the theft. They steal. They are scammers. They are thieves.

Date of experience: February 23, 2021
South Africa
2 reviews
6 helpful votes
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I would like to review a scam I encounter while trying to purchase a theme for my business website, The scam in question is called themeforest.net. It is a scam, they sell bogus themes that do not work, they promise a money back guarantee but when you want to claim that money back guarantee they become very rude, like most scams, and they do not give you back your money. Like me, I have lost over $100 with this scam, I purchased a theme and installation that was a complete sham, didn't work at all.

Watch out for this scam

Date of experience: March 11, 2016
India
1 review
3 helpful votes
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Never trust what is written on this website... products are poor and the customer service is a pain to talk to... they show you nice pictures and give you poor products which will require a hell lot of work and corrections.

Date of experience: July 9, 2014
Georgia
1 review
0 helpful votes
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Yearly subscription
April 1, 2019

Tried their yearly subscription... what a scam. Most the templates they sell are not included in the subscription... they take forever to reply to support emails... I am still trying to get a refund..

Date of experience: April 1, 2019

Overview

ThemeForest has a rating of 1.4 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThemeForest most frequently mention and customer service. ThemeForest ranks 124th among Image Editing sites.

service
23
value
20
shipping
16
returns
18
quality
19