I ordered on March 11,2022. It is now May 6,2022 and sellers still say they are out of stock, of ALL the bras I ordered and they will not give me any expectations as to when I might receive them. I believe this company is a scam. Please check your orders and if you haven't received your items please contact your credit cards to dispute the charges,
I ordered these Bras 02/21/22, I contacted The Lacy Bra in March and was promised the Bra is on the way. Today is 05/09/22, I still have not received my Bra. Worse of all, there is no one to talk to.
If nothing good comes out of this, may be the last time I purchase online; this is such a horrific experience.
I do not understand why anyone will start a business and threat his/her business this way.
I need my refund ASAP
Hi Eunice,
Thank you for bringing this situation to our attention!
My name is Paula, and I am a Customer Support Supervisor. I see that you had a rather unpleasant experience with our company. We sincerely apologize for the trouble we have caused you!
It seems that the whole problem was due to the fact that we did not process your order in time. And what is worse, as far as I can see, no one has contacted you to inform you of what is going on.
Our inefficiency and lack of proper communication must have resulted in a very frustrating situation for you. We definitely handled everything quite poorly, and we are truly sorry for that!
We usually do our best to process all orders within 24 hours. And once we get the wheels in motion and start processing, we can't cancel an order.
However, some orders actually take longer to process. That's usually when demand suddenly spikes or inventory runs low.
In addition, two things have happened with the outbreak of the pandemic: People moved to online shopping, and companies had to adopt new security measures. For our company, this meant that we saw a sudden increase in demand, while manufacturing and fulfillment processes slowed down.
Be that as it may, I can understand that our failure to communicate with you and explain the processes to you gave a wrong impression. We would like to sincerely apologize for that once again!
In the meantime, I would be happy to help you get your money back immediately. Please contact me directly at paula@thelacybra.com so that I can help you personally.
Sincerely,
Paula
My daughter ordered two bras from The Lacy Bra, they were uncomfortable and didn't fit. The seams were scratchy and the Center between breasts stuck out; uni-boob style. She pulled the tags off of one bra at first, but then after half an hour determined that she couldn't stand the way the bra felt. We rushed to return them as the company's return time is short and it way down in the US, we are in Canada. We filled out the paperwork, called to ask if we should send the one with tags off back and we were assured we could get our money back. Shipping was over $20. They refunded one bra, but not the other one. I have spent over three hours on hold two times trying to get a refund for the second bra, it was still in brand new condition. I would not recommend this company, I cannot leave a review on their web site, have to leave it here…
I ordered the wrong size so I sent an email to *******@thelacebra.com on the same day I received my bra, requesting a refund or exchange. They never answered me. They only give you 14 days to request a return. So I sent another email, no reply. I have now sent an email to *******@thelacebra.com. I have yet to hear back. The new email is blocking me. Phone number will not accept calls. If I could give them -5 rating I would. DO NO BUY FROM THIS COMPANY.
Hi Sherri,
Thank you very much for sharing your experience with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. I just need to kindly assure you that the satisfaction of our customers is the most important thing to us and we try to answer their questions as soon as possible.
Unfortunately, the last period has been challenging for us in that aspect due to the increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
When it comes to the return or exchange of our products, like all companies, we also have certain policies. Still, since the satisfaction of our customers is the most important thing to us, we always invite them to contact us first in order to find a satisfactory solution together.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write to me at paula@thelacybra.com and I will be happy to help.
All the best,
Paula
Not only did the bra fit horribly, but the material was tight and extremely uncomfortable.
That's why I returned it… Which has taken an unsuccessful act of congress! You have to call them to make a return… they kept trying to beg for me to keep it and "let me" keep a portion of the money. I declined 20 times because the bra is horrible. Finally…. They emailed me return label for me to pay the postage. So, I returned it and over a month later I have yet to get my money refunded….
They are scammers who steal your money and keep your return for a horrible product! Buy from literally ANYONE but them!
Hello Cathy,
Thank you for taking a few minutes to leave us a review!
I'm sorry to learn that the bra we sent you did not fit you well and that the overall quality of the product failed to meet your expectations. It seems like your experience with our company was far from great, and we apologize for all trouble that we have put you through.
Regarding the quality of the bra, I appreciate you leaving such a detailed review. Seeing negative opinions about a product is not nice, but understanding exactly what parts of the product need to be adjusted or reconsidered is critical for any brand. Our product development team will definitely take your ideas into account when improving the bra.
When it comes to refunds, we usually submit a refund request as soon as you let us know you want to return an item. Before we can process the refund, however, we need to make sure the item is in resalable condition, which means we have to wait until the product arrives at one of our return centers.
However, in your case, it sounds like you have been waiting for a while. Please contact me at paula@thelacybra.com so I can look into it and see how I can expedite the process for you.
I look forward to hearing from you!
Best,
Paula
This bra is so comfortable It is soft but holds your shape. It hooks in the front so at 74 I can do it-6unlike back hooking bras! My bra also came with a surprise gift that I love!(A colorful little 1" square origami bird popped out of the bag when I opened it! And I put it in my Lego botanical garden-perfect!)
Hi Becky,
Thank you for taking a few moments to leave your feedback here!
We are pleased to hear that you found our Lacy Bra comfortable and that it holds your shape. We are also glad to know that you liked that it hooks on the front, and that you loved the origami gift that came with your package.
Customer satisfaction is important to us, so we dedicated a lot of time in designing and developing our product in order to make it as comfortable, supportive, and convenient as possible. That’s why your comment means a lot to us. It lets us know that our efforts are worth it.
Thank you for shopping with us! We look forward to seeing you back at our store soon.
Best,
Paula
This company, NUVE, has a 14 day return policy. They have a link where you must request the address of where to send product. I have sent daily requests and all have been ignored. This is a $70 purchase that I am now stuck with. Beware this company.
Hi Terri,
Thank you for taking a few moments to share your thoughts here!
We understand that as of writing your review here, you have yet to receive a response from us to your requests for return. Clearly, this has caused your frustration towards our company. We are very sorry to hear that!
Due to the high volume of emails we have received over the holiday season, we must admit that we have had a hard time catching up on our backlogs. We have already simplified our Customer Support procedures and added more agents to our team so our customers won't have to wait as long for a response.
Regarding our 14-day policy, indeed, customers are eligible for exchanges and returns as long as they contact us within 14 days of receiving their product. We would like to clarify that we would only consider the date your order was delivered up to the date you first contacted us. Therefore, as long as you have contacted us within the indicated timeframe, you will still be eligible for returns. The date we first respond to you will not be taken into consideration.
We hope that you have already received the assistance that you need by now. However, if that's not the case, please reach out to me directly at paula@thelacybra.com, and I will walk you through the return process myself.
Best,
Paula
I paid close to 80 dollars for the Lacy bra and when I got the opportunity to wear it I couldn't keep my boobs in it. It Did not fit. And since it was past 14 days they would not even consider helping me in any way. I will mot suggest anyone buying the Lacy Bra product
Hi Rhonda,
Thank you for taking the time to share your review here!
We are sorry to hear that your Lacy Bra did not fit you well, and when you tried reaching out to us for assistance, you were informed that it was already past the specified timeframe.
Indeed, as specified in the Terms and Conditions on our website, our customers should contact us within a specific time period in order to be eligible for exchange or return.
However, customer satisfaction is important to us. If you still have yet to receive assistance regarding your order, please email me at paula@thelacybra.com, and I will help offer a satisfactory solution for you.
Best,
Paula
After calling and checking on the order i fanally contacted them for refund. The sent an email asking me for my banking info in order to send it. SCAM!
I replied that they had enough info to send it via zelle or paypal. I think I will be writing off that $50. I think the whole thing is a giant scam and based on the reviews of people who actually got the product they send out just enough crap to appear legit. Too bad since the idea and design of the product is what I've been looking for. Maybe a legi company will make the improvements needed and really sell it.
Hi Lolly,
Thank you for taking the time to share your feedback with us!
We understand that as of posting here, you have yet to receive your order after a very long time - and when you tried reaching out to us for a refund, you were not satisfied with the assistance that you received. We understand how frustrating this must have been for you, and we apologize for the inconvenience!
We must admit that we have had issues with shipping in the past year. We have found better transportation solutions, and we have been seeing some improvements in this department.
Usually, when a customer immediately reaches out to us regarding an order they have not yet received, we could find a fitting solution for their order, such as a regular reship or refund.
However, there is only a certain period of time where we can offer our regular options, and we usually expect our customers to have already contacted us within that timeframe if they haven't received their order yet.
In your case, since by the time you contacted us, it has been 11 months since you placed your order and the initial payment has been processed, we would no longer be able to refund your money using the original payment method. As much as we would have loved to make things easier for you, all financial institutions have this limitation - they don't allow a refund to be processed once a certain amount of time has passed since the initial payment.
Therefore, as you have mentioned in your review, you were asked for your bank details. This is because the only way we can send you back your money is through a bank account transfer.
We hope that this matter has already been resolved by now, but if it still hasn't, please get in touch with me at paula@thelacybra.com, and I will gladly assist you further.
Again, we are truly sorry for the inconvenience.
Best,
Paula
I did the measurements, followed their sizing guidelines, and was still overflowing the "DD" cups. These were NOT DD's. Also, the band size was not true to the sizing quidelines - it was way too tight, even after i was sent a larger size. I was totally not satisfied. Also, they were slow to respond to my request to return.
I understand that one of the bras I returned was without tags - a refund was refused. If I had known that they would refuse a refund, I would have not spent the money to return the bras.
Bra doesn't fit, I might as well not wear one for as well as it holds you in, can't return or get money back, tried to dispute charges with PayPal, they won't give me my money back. They are a HUGE SCAM! PAULA THE BOT EMAIL, does NOT reply when you email regarding problems. Find out who has this business and shut them down.
Hi Sha,
Thank you for taking a few minutes to share your review here!
We understand that the Lacy Bra you received did not fit you quite well, and as of posting here, reaching out to us and getting a refund has been a difficult task for you. That must have been such a frustrating experience. Please accept our sincerest apologies for the inconvenience!
Just to let you know, we also offer free exchanges, and we do offer refunds. However, we understand that you have not been able to get the assistance that you need since you have been having a hard time contacting us.
Rest assured that we are simplifying our Customer Support procedures and hiring more agents so we can accommodate our customers' concerns more promptly.
If you still haven't received the assistance that you need by now, kindly email me directly at paula@thelacybra.com, and I will help come up with a satisfactory solution for you.
Best,
Paula
Most of the materials are soft, but there are two sharp points at the front closure, and the side seams are uncomfortable. The straps are not adjustable. This bra feels cheaply made, but is expensive. It does not provide good support. I will shop elsewhere in the future.
Hi Janet,
Thank you for taking a few minutes to write a review!
We are sorry to hear that our product failed to meet your expectations.
It's not fun to read criticism of your product, but at the end of the day, we want to design bras that our customers enjoy wearing. Therefore, we appreciate you taking a moment to leave us such detailed feedback.
I'll pass your comments along to our product development team so they can take them into consideration and see what they can do to fix the issues you mentioned.
In the meantime, I don't want you to have to keep the bras if you are not happy with them.
I hope that one of our agents has already contacted you to help you with the return process. If not, please contact me at paula@thelacybra.com and I will be happy to assist you personally.
Best,
Paula
This bra has a super soft seamless cut and no wires It shapes the bb well from the side and has double support. It has front closure and yes it feels like am not wearing it when its on. Its that comfortable. I ordered mine in beige. It does not hurt my back coz it fits well
I ordered 1 bra in a size larger than I wear. I was charged for 2! When I brought this to the company's attention they sent a 2nd bra (both don't fit-too small and odd shaped)
They offered 1/2 of my money back and for me to keep the bras. I guess I'm STUCK WITH 2 BRAS NO ONE CAN WEAR
Hi Gina,
Thank you very much for your feedback!
We are sorry to hear that the two Lacy Bras you received did not fit. According to our exchange policy, we offer better-fitting products if the initially received are not good, it is only needed to contact us within 14 days from the date of delivery and we would offer you a satisfactory solution.
I hope in the meantime your issue was resolved in contact with our customer service, but if you have any additional questions, please write me at paula@thelacybra.com and I will gladly help.
All the best,
Paula
Wish I'd read reviews before ordering this product.
I ordered one black, one pink/beige in February and the package arrived around the middle of June. One red, one navy blue.
The full details are a merciful blur - one delivery slip demanded extra postage which I didn't pay but handed back to the courier. In fairness, it might have been something else but I hadn't anything else on order.
I'm used to Triumph bras that give much better shaping. These Lacy Bras are pitiful by comparison. My boobs look like bolster pillows.
I haven't the heart to even try to return them for a refund (which I gather from other reviews are only partial anyway) so forget the refund offer, I'll take them to a charity shop and try to forget the whole deal.
I gave Lacy Bra one star because the protocol wouldn't let me leave a zero.
If you're reading this as a potential buyer, stop right here. Save your money. If you're in UK, stick to Marks & Spencer. They know good customer service - these people don't have a clue.
Hi Madeleine,
Thank you for leaving us a review!
We are sorry to hear that our product didn't meet your expectations.
It's not easy to read criticism of your product, but at the end of the day, we want to design bras that our customers enjoy wearing. Therefore, we appreciate you taking a moment to leave us such detailed feedback.
I will make sure to forward your comments to our Product Development Team so they can take them into account and see what they can do to address the issues that you mentioned.
What's important to us right now is to make sure that we find a way to make it up to you. Of course, given that you will take the bra to a charity shop, returning it would no longer be possible.
Nevertheless, we are determined to find a satisfactory solution for you. Please reach out to me at paula@thelacybra.com, and I will do my best to find an alternative for you.
I am looking forward to hearing from you!
Best,
Paula
Do feel it improves posture, pulls shoulders back, but no adjustment on shoulder straps and my girls are bulging out of cups so I have 4 boobs instead of 2 :( I am going to sew the shoulder straps shorter hoping it will trap the girls where they belong but for $$$ shouldn't have to do that. 36D
Hi T. C.,
Thank you so much for taking the time to leave a review!
It sounds like the Lacy bra would have been the perfect bra for you if only it had adjustable straps. We are very sorry for the inconvenience.
We believe that customer satisfaction is the key to a successful business, and that is why we work very hard to continually improve our products. I am happy to inform you that we now offer Lacy bras with adjustable straps.
We offer a free exchange and would be happy to send you a new bra with adjustable straps at no additional cost to you. You do not even have to return the bra you received.
Please contact me directly at paula@thelacybra.com, and I will be very happy to send you a new bra.
Best regards,
Paula
Uncomfortable and no breast lift as it says. When I asked for size up they say that I was a day late. Terrible customer service and experience
Dear Tammy,
Thank you for taking the time to share your thoughts with us!
I'm sorry to hear that the Lacy Bra you received did not meet your expectations in terms of comfort and support. However, we understand that people have different needs and that our products are not always the best choice for every customer.
We are sorry to hear that you did not have a good experience with our customer service. Our agents try to respond as soon as possible so that customers have the right information. Indeed, there are certain timeframes in our exchange policy as in all other companies.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer.
If there is anything else we can do for you, please write me at paula@thelacybra.com, I will be happy to help.
Thank you for your understanding.
All the best,
Paula
Lots of hype about this bra. Ordered the right size. These bras do not come with adjustable straps which makes no sense. Very saggy. Contacted the company for a return. No response.
Hello Gail,
Thank you for taking the time to post your feedback!
We're sorry to hear that our Lacy Bra didn't match your expectations, especially with the straps.
We take our customer’s feedback like yours very seriously, and due to high demand, I’m happy to inform you that we now have a Lacy Bra with adjustable straps.
Just to let you know, we always offer free exchanges, and we would love to send you a new bra with adjustable straps. And you wouldn't have to send back the item you have already received.
Please reach out to me directly at paula@thelacybra.com. I would love to personally assist you.
Thank you once more for your purchase!
Best regards,
Paula
Love the bra
Fits great. Needed a size larger and salesperson was very helpful
Would recommend you very highly.
Hi Mary,
Thank you so much for sharing your experience with us!
We are really glad to hear that you enjoy the comfort and the good fit of your new bra! In creating this model, we used the finest materials so that the bra provides the necessary comfort.
It is also very important to us that you had good communication with our customer support team and that everything related to the exchange was quickly resolved in your favor.
Our goal is to respond to customers as soon as possible so that they are aware of the status of their orders at all times. We want your shopping experience to be a complete pleasure - from ordering to consuming the product.
Thank you for choosing our brand and recommending it! We hope to see you soon in our online store again.
All the best,
Paula
Made the purchase more than six months ago and the company has not fulfilled its promise for return.
Hi Yvonne,
Thank you so much for bringing this to our attention!
I am sorry for the late response and I hope that in the meantime you had contacted our customer service regarding this issue.
If you have any other questions or need help, please contact me at paula@thelacybra.com and I will gladly help you.
All the best,
Paula
Overview
The Lacy Bra has a rating of 1.6 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. The Lacy Bra ranks 3710th among Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dan,
Thank you so much for taking a moment to leave us a review!
We are very sorry to hear about your experience with our company. We have to say that we were ill-prepared for the increase in demand that we experienced. We have made some changes and hope to improve our shipping speed.
If after all this time you still have not received your order, please contact me at paula@thelacybra.com. I will be happy to assist you further.
I look forward to hearing from you!
Best,
Paula