I had to stitch up the front so I wouldn't fall out. 36 c. Might work for some but if u have had kids forget it
This bra did not fit at all and did not do its job. Bend over, fall out. I was not able to get help.
Response from Alexandra C. [The Lacy Bra Rep] Responded just now
Hi Kathy,
Thank you so much for contacting us!
I am sorry for answering late. In the last few months, we had a higher demand for our products which also affected our response rate. I hope that in the meantime you had contacted our customer service regarding this and that everything was resolved in your favor.
If you have any other questions or need assistance, please contact me at paula@thelacybra.com and I will answer as soon as possible.
All the best,
Paula
Never received product nor did anyone their care. After repeated emails about the product in order. After a month and a half I never received my product.
Hello D. F,
Thank you for taking a moment to leave us a review!
I am very sorry to hear that you did not receive your order and that trying to get help from our customer service department seemed nearly impossible.
Our failure to communicate with you has surely led to a frustrating experience for you. We apologize for the inconvenience!
I hope that you have received your order by now. However, if that hasn't been the case, I'd love to assist you myself.
Please reach out to me at paula@thelacybra.com so we can find out what happened here and offer you a satisfactory solution.
Best,
Paula
Company does not stand behind the 10 to 14 day delivery. I have disputed purchase with my bank! Poor business practice!
Hi Alma,
Thank you for taking a moment to leave your feedback here!
We understand that as of writing here, you have yet to receive the Lacy Bras you ordered as Christmas gifts at the beginning of December. Please accept our sincerest apologies for the delay and inconvenience!
Indeed, our usual delivery timeframe is 10-14 days. However, we must admit that we were not well-equipped enough at the time when there was an increase in demand for our products during the holiday season. As a result, there have been some slight delays in the shipment of some orders.
We have already made some upgrades to our shipping department since then, so our shipping speed has improved.
I understand from your review that you have already opened a dispute with your bank. If you ever need further assistance from us regarding your order, please write me an email directly at paula@thelacybra.com, and I will be more than happy to help you.
Best,
Paula
The lacy bra has a bra that I was very interested in trying. It has been almost a year (June 22nd 2021) and the order status still says available soon. It has said that every time I checked. I have tried to be patient because I really wanted to try the bra. I also understand supply line problems and more people ordering online. They were quick to take my money. Other places I have ordered online wait till it is ready to ship to charge my account. I f they had not taken the money out of my account I would continue to wait.
I requested a refund May 17th and was told I would recieve by 72 hours. Called again on May 27 because I had not recieved refund yet and was told the charge was too old. This upset me because I felt I was being punished for being patient and it would not be an issue if they waited untill it was ready to ship. Because card had a new number or was expired it would take a little longer but should be there by May 31st. Called on June 8th they said they could get start the process it would take 72 hours. When I told him that was what I had been told on May 17th and the card may have changed. He could not tell me and didn't want the current one to process the refund. He said he would call me back in 2 hours which he did to tell me he did not have the info yet. Apparently I missed the call. He did not leave a message or try to call back again. The status on my order has not change to reflect my request for refund. In this whole time was I contacted to give me updates or estimates. This is the first negative review I have ever left. I will not be ordering from this company again. I am hoping I will actually get my money back soon.
They should not charge till they are ready to ship.
Order status should be more meaningful.
Communication about problems.
More timely refund.
Hello Roxy,
Thank you for taking the time to write a review!
It seems that you had a really terrible experience with our company. Please accept our sincerest apologies for all the trouble we have put you through up until now.
We cannot deny that shipping has been one of our biggest problems over the past year. Due to the coronavirus situation we know all too well, our shipping partners took longer than usual to deliver the packages and provide us with tracking numbers.
However, it appears that you have already waited too long, and I would love nothing more than to have the opportunity to make it up to you!
My name is Paula, and I am a Customer Support Supervisor. I'm not very familiar with your particular situation, but my team and I can certainly do some investigating and figure out what went wrong here.
Please reach out to me directly at paula@thelacybra.com. I want to get to the bottom of this and offer you a satisfactory solution.
I'm looking forward to hearing from you!
Best,
Paula
Overview
The Lacy Bra has a rating of 1.6 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. The Lacy Bra ranks 3710th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elaine,
Thank you for your feedback!
I am terribly sorry to hear that our product doesn't seem to fit you all that well. Would you like to try a different size? Perhaps that might solve the issue.
Just to let you know, we always offer free exchanges. We would love to send you a better-fitting bra at no extra cost. As for the product that was delivered — don't worry about it. You wouldn’t have to go through the trouble of sending that one back to us.
However, if you prefer to return the product for a refund, you can always do that as well.
Please reach out to me directly at paula@thelacybra.com, and I will be more than happy to assist you myself.
Best,
Paula