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The lacy bra has a bra that I was very interested in trying. It has been almost a year (June 22nd 2021) and the order status still says available soon. It has said that every time I checked. I have tried to be patient because I really wanted to try the bra. I also understand supply line problems and more people ordering online. They were quick to take my money. Other places I have ordered online wait till it is ready to ship to charge my account. I f they had not taken the money out of my account I would continue to wait.
I requested a refund May 17th and was told I would recieve by 72 hours. Called again on May 27 because I had not recieved refund yet and was told the charge was too old. This upset me because I felt I was being punished for being patient and it would not be an issue if they waited untill it was ready to ship. Because card had a new number or was expired it would take a little longer but should be there by May 31st. Called on June 8th they said they could get start the process it would take 72 hours. When I told him that was what I had been told on May 17th and the card may have changed. He could not tell me and didn't want the current one to process the refund. He said he would call me back in 2 hours which he did to tell me he did not have the info yet. Apparently I missed the call. He did not leave a message or try to call back again. The status on my order has not change to reflect my request for refund. In this whole time was I contacted to give me updates or estimates. This is the first negative review I have ever left. I will not be ordering from this company again. I am hoping I will actually get my money back soon.
They should not charge till they are ready to ship.
Order status should be more meaningful.
Communication about problems.
More timely refund.
Tip for consumers:
Shipping has taken nearly a year, still not here.
They charge my card when they know item is not in warehouse.
After keeping money interst free my refund request has taken almost a month and I still don't have my money.
Products used:
Gave up
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Empty.
I ordered the wrong size so I sent an email to support@thelacebra.com on the same day I received...
Uncomfortable and no breast lift as it says. When I asked for size up they say that I was a day...
Hello Roxy,
Thank you for taking the time to write a review!
It seems that you had a really terrible experience with our company. Please accept our sincerest apologies for all the trouble we have put you through up until now.
We cannot deny that shipping has been one of our biggest problems over the past year. Due to the coronavirus situation we know all too well, our shipping partners took longer than usual to deliver the packages and provide us with tracking numbers.
However, it appears that you have already waited too long, and I would love nothing more than to have the opportunity to make it up to you!
My name is Paula, and I am a Customer Support Supervisor. I'm not very familiar with your particular situation, but my team and I can certainly do some investigating and figure out what went wrong here.
Please reach out to me directly at paula@thelacybra.com. I want to get to the bottom of this and offer you a satisfactory solution.
I'm looking forward to hearing from you!
Best,
Paula