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Madeleine P.

Contributor Level

Total Points
81

1 Review by Madeleine

  • The Lacy Bra

6/30/22

Wish I'd read reviews before ordering this product.
I ordered one black, one pink/beige in February and the package arrived around the middle of June. One red, one navy blue.
The full details are a merciful blur - one delivery slip demanded extra postage which I didn't pay but handed back to the courier. In fairness, it might have been something else but I hadn't anything else on order.
I'm used to Triumph bras that give much better shaping. These Lacy Bras are pitiful by comparison. My boobs look like bolster pillows.
I haven't the heart to even try to return them for a refund (which I gather from other reviews are only partial anyway) so forget the refund offer, I'll take them to a charity shop and try to forget the whole deal.
I gave Lacy Bra one star because the protocol wouldn't let me leave a zero.
If you're reading this as a potential buyer, stop right here. Save your money. If you're in UK, stick to Marks & Spencer. They know good customer service - these people don't have a clue.

Products used:
Lacy Bra

Service
Value
Shipping
Quality
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Alexandra C. – The Lacy Bra Rep

Hi Madeleine,

Thank you for leaving us a review!

We are sorry to hear that our product didn't meet your expectations.

It's not easy to read criticism of your product, but at the end of the day, we want to design bras that our customers enjoy wearing. Therefore, we appreciate you taking a moment to leave us such detailed feedback.

I will make sure to forward your comments to our Product Development Team so they can take them into account and see what they can do to address the issues that you mentioned.

What's important to us right now is to make sure that we find a way to make it up to you. Of course, given that you will take the bra to a charity shop, returning it would no longer be possible.

Nevertheless, we are determined to find a satisfactory solution for you. Please reach out to me at paula@thelacybra.com, and I will do my best to find an alternative for you.

I am looking forward to hearing from you!

Best,

Paula

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