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The First Group

Overview

The First Group has a rating of 4.4 stars from 3,450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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AE
1 review
3 helpful votes
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These are thieves please run for your life
April 26, 2024

They know some tourists carry cash so they will try by all means to lure you into signing business deals, please don't they will come to you in very expensive cars and offer you gifts but there isn't any investment with these people, no travel packages RUN FOR YOUR LIFE. THEY will ask if its your first time in Dubai if yes they will reap you your hard earned money. I was fortunate enough to investigate about them and discovered they are pathetic thieves

Date of experience: April 16, 2024
TFG D. The First Group Rep
over a year old

Dear Tourist,

Thank you for sharing your thoughts about your interaction with us. We pride ourselves in delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.

Please contact us at customer.support@thefirstgroup.com and provide your best time and number to reach you.

Kind regards,
The First Group

France
1 review
0 helpful votes
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Ils manquent d'informations pour choisir les hôtels, adresses, photos,...

Date of experience: January 23, 2025
Saudi Arabia
1 review
0 helpful votes
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التجربة جدا ممتازة مع التنوع في الخدمات والفنادق المختارة
شكرا لكم

Date of experience: January 23, 2025
TFG D. The First Group Rep
3 months ago

عزيزي السيد حمد،

لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.

نتطلع لخدمتك مرة أخرى قريبًا!

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Iraq
1 review
0 helpful votes
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I am in contact with you before 11 days without any results until today. Because we were decided to travel at 14 oct.

Date of experience: October 9, 2024
Zambia
1 review
0 helpful votes
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My good experience was however marred by the refusal to drop me back at the hotel i had been picked if it wasn't for the intervention on someone at reception. They wanted to drop me at a metro station and i had neither a ticket for the Metro nor a visa card to pay for a taxi.

I also felt pushed to the limit to invest yet I was a first time visitor to Dubai, who wanted to enjoy my 60th birthday in Dubai

Date of experience: February 13, 2024
TFG D. The First Group Rep
over a year old

Dear Ronald,

Thank you for taking the time to share your feedback. We value your input and are eager to learn more. Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you. We appreciate your honest review and we hope to provide you with a better experience moving forward.

Warm regards,
The First Group

Israel
1 review
0 helpful votes
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Thanks,
Hope i get positive response for the dates required

Date of experience: November 6, 2024
AE
1 review
0 helpful votes
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My experience with Dubai Lifestyle TFG was a wonderful...
September 2, 2022
Updated review

My experience with Dubai Lifestyle TFG was a wonderful memory for my children and me we really enjoyed our stay The hotel chosen by Mr. Yacine who assisted us during our holidays was amazing, Thank you for everything

Date of experience: September 2, 2022
TFG D. The First Group Rep
over a year old

Dear Isaac,

Thank you for your feedback. We are glad to hear that you have a wonderful expereience as a Dubai Lifestyle member.

We hope to see you in Dubai again!

Kind Regards,
The First Group


Very good offers at cool prices
July 17, 2022
Previous review

Very good offers at cool prices

Date of experience: July 17, 2022

Great offers at very cool prices
July 17, 2022
Previous review

Great offers at very cool prices

Date of experience: July 17, 2022
AE
1 review
0 helpful votes
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Je pensais que je pouvais sans condition choisir l'hôtel Dubaï Marina clairement! Pas de mettre un classement. Il faut que ce soit Dubaï Marina… merci par avance! Sinon j'ajournerai l'expérience!

Date of experience: October 4, 2024
AE
1 review
0 helpful votes
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My first contact with TFG staff convinced me to sign up for the lifestyle experience. Mr Hamed Kandil and his senior manager Mr Bradley Magison were exceptional in explaining the details of the package and what I could expect. Mr Yacine from Dubai Lifestyle closely followed up on every request I made and made sure that any issues were resolved promptly.

My family truly enjoyed our stay in Dubai and we are looking forward to investing in one of your properties in the near future.

Our regards to all your team who made our stay exceptional.

Date of experience: August 30, 2022
TFG D. The First Group Rep
over a year old

Dear Kwadwo,

Thank you for your feedback. We are glad to hear that you had a wonderful experience in Dubai and with our team as well.

We highly value our investor community and we couldn’t be more delighted to hear that you are considering to be a part of it.

We look forward to being at your service for years to come!

Warmest Regards,
The First Group

Florida
1 review
1 helpful vote
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STAY AWAY FROM THE FIRST GROUP!. We bought a hotel room in 2017 and one in 2019. Either one of them is finished and it doesnt look like they are interested in finishing them. The put 3-4 guys that every time i went to visit were "on a lunch break". So we traded in one of the hotel rooms for 2 finished ones. The 2 finished ones were was supposed to start paying at the end of July( 9 months after we bought them). We didnt get a payment or a report of how the hotels are doing. They say "soon" after the office will go over the reports. Dont hold your breath to get a payment.

Date of experience: August 9, 2022
AE
1 review
0 helpful votes
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Amazing amazing experience with first group i really enjoyed it thank you first group and special thanx to coordinator Somaya for our stay big respect for the first group we will do it again with you amazing
Experience

Date of experience: March 19, 2023
TFG D. The First Group Rep
over a year old

Dear Meriem,

Thank you for taking the time to write about your trip to Dubai as an exclusive member of Dubai Lifestyle Experience.

We're so glad to hear that you had such a wonderful time.

We look forward to welcoming you for many more years to come!

Kind regards,
The First Group

AE
1 review
0 helpful votes
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Hi Sana, We got back home safe, Was a great visit, thanks for making it happen, Hope we can meet next time, Let me know if any of these opportunities come up again,
I also have other colleagues that are interested after I I told them about it

Date of experience: April 4, 2022
TFG D. The First Group Rep
over a year old

Dear Ms. Anna,

Thank you for your feedback. We are glad to hear that you have a wonderful expereience as a Dubai Lifestyle member.

We hope to see you in Dubai again!

Kind Regards,
The First Group

Israel
1 review
0 helpful votes
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"The pros"
October 12, 2021

The "just today" part doesn't really work, it can even alienate people.:)
We purchased 2 packages because they suited us.
I think it is advisable to send customers a "kit" with all the purchase data

Date of experience: October 12, 2021
TFG D. The First Group Rep
over a year old

Dear Rami,

Thank you for your feedback.

Customer satisfaction is our top priority and to ensure all our members have an unforgettable experience from beginning to end, your feedback will be taken into consideration.

We look forward to welcoming you to Dubai.

Safe travels,
The First Group

Kenya
1 review
0 helpful votes
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My experience from you guys from The first group marketing team is amazing, l love your energy, communication skill, so convincing and persuasive & excellent customer care it's a Thumbs up.

Date of experience: January 31, 2022
Canada
1 review
42 helpful votes
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Good company. Great projects. Smart locations. Unfortunately very low return for investors with ROI > 25 years. Almost equals to bank interest (3 to 4% a year)

Date of experience: December 20, 2017
Nigeria
1 review
35 helpful votes
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I started investment with them since 2015 paid over 66% and was promised returns after paying 30% yet till date no returns. They are sending me leetr that all my investments is gone!

Date of experience: July 2, 2019
Malta
1 review
0 helpful votes
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Fast and convenient payment process
October 11, 2021

Payment link facilitated prompt settlement. I had a minor issue with the postcode field which accepts only numeric characters whereas we use alphanumeric characters in my home country.

Date of experience: October 11, 2021
TFG D. The First Group Rep
over a year old

Dear Mr. Marco,

Thank you for your feedback.

Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

We look forward to welcoming you to Dubai.

Safe travels,
The First Group

AE
1 review
0 helpful votes
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This is our second experience with TFG Dubai Life Style,...
July 9, 2022
Updated review

This is our second experience with TFG Dubai Life Style, every time we enjoyed more than the previous one, Sana and Rachid was so nice, they were very helpful, we knew so many details about the investment, we already booked another package for my next trip.

Date of experience: July 9, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Jean,

Thank you for taking out the time to write a review. We are pleased to learn of your positive experience.

We couldn’t be more delighted to hear that you had a great time once again. We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.

We look forward to welcoming you back to Dubai once again and will strive to make this trip better than the last one!

Safe Travels,
The First Group


Am enjoy the good quality of servic
May 30, 2022
Previous review

Am enjoy the good quality of servic

Date of experience: May 30, 2022
Zimbabwe
1 review
0 helpful votes
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Felt Blindsided
November 1, 2023

My whole experience would have been as extremely enjoyable as the half end of the team tried to make it IF the first half of the team at the mall, at the airport had been CLEAR and totally transparent about what they were inviting me to. It seemed like they deliberately hid, avoided that!

Date of experience: October 2, 2023
GB
1 review
67 helpful votes
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Having worked for the company... I got to know some of the ins and outs of the company. My main concern would be that we were taught to sell the product using strong lies and manipulation towards potential investors. A lot of the reviews are within 2 years because during this time scale investors have not started to get their returns yet. With promised ROI of 5%+ many investors do get disappointed about the casual 2.5% ROI. IF YOU WANT TO INVEST YOUR MONEY IN DUBAI THINK TWICE BEFORE YOU INVEST IN #THEFIRSTGROUP. Good luck.

Date of experience: November 27, 2017