From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
The staff member I interacted with ( Hussein) has been very kind and prompt in addressing our queries
We enjoyed the trip and learned about investment and vacation membership
Dear Mr. Maseer,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
I have requested information on accommodation that I have already paid for, but no one is replying to my emails.
Dear Mr. Jason,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
To me all great about staff worker and hotel clean everyday all staff very nice person and swimming to clean and great full service 😀 I am glad to be rose rayhaan by rotana
Dear Mr. Alan,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Team, are very professional with what they do and also very convincing. I was skeptical however, Mohammed made sure am on the right path.
Dear Mr. Ebenezer,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
المعامله ممتازه وسهله والعروض جيده متاحه لمده سنه من امضاء العقد التجربه ستكرر ان شاء الله بالتوفيق
عزيزي السيد هاني,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
The people are hospitable and friendly especially my new partners.
Dear Mr. Amos,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
لم أقم بالتجربة بعد وعندما اقوم باستكمال تجربتي سأكون ملاحظاتي عنها
عزيزي السيد راشد،
شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.
نتطلع إلى الترحيب بكم قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I don't think il book with this group it's just not worth it
التجربة كانت جميلة استاذ عمر شرح لي جميع المميزات و متحمس للتجربة
عزيزي السيد رامي,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
ملاحظه: هناك حجزين باسم علاء فتحي خليفه:
8C4TYQEBRBMSW1Z
And NHT8852TP87WN7V
I need the two rooms to be close to each other since we are one family
For the following people:
Ala' Fathi Khalifeh: 47 year old
Rania AlJayousi, 36 year old
Masa Khalifeh, 11 year old
Years 10 abdelrahman Khalifeh
And Mira Khalifeh 1 year old
Please note that we already reserved the airline ticket, so we do not have an alternative arrival dates.
Dear Mr. Alaa,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا
يبقي التأكيد علي اختىار الفندق و الغرفة وموقها
مراجعة عدد المسافرين
عزيزي السيد خالد,
شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
My experience with The First Group Collection was a very good trip that I would like to repeat as soon as possible.
Dear Mr. Serge,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
From First Day We Meet Your Colleague Tatiana Dudzik, We Get Good Experience In Dubai, About Your Company The First Group, We Planning To Explore Dubai, Small Investment In (The First Group), About Your Site I Can Say Perfect.
Dear Mr. Armen,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
We loved the sales person, and all the options they proposed!
Dear Mr. Sam,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
The session was time consuming and the concept of aria membership for 30 years looks unrealistic since it is based on time share basis and not Vacation ownership basis
Editing my travel request was simple and well guided.
Dear Mr. Zied,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Aggressive marketing needs a professional rap to impact professional clients; otherwise, it puts off clients. Respect for the client's time and staying within the agreed time boundaries is paramount
A complete disaster, no transparency, rushing customers to sign and pay DP that is non refundable
Dear Mr. Rafeek,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Overall experience is good and looking forward a fantastic holiday
Dear Mr. Nihmathulla,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Namrata,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Hussein.
Warmest regards,
The First Group