The Company StoreReviews 340

I've purchased several items over the years and though I've been satisfied with the quality of the products, their customer service leaves much to be desired. I've had multiple bad customer service experiences with them. My most recent experience relates to their exchange policy. I recently purchased four pairs of slippers over the phone and when I asked if I could exchange them for a larger size if necessary, the salesperson stated I could in fact make an exchange. However, when I called to ask if I could exchange the slippers for a larger size (for the discount sales price I initially paid, I was told no. I'd have to return the item, pay the return fee, and place a new order for the regular price.

I get daily promotional items from this company, including "site-wide discount sales" that are bait and switch and/or misleading advertising in that not all items on the site are included in the promotional sale. I will no longer be a return customer. Their emails will be directed to my junk email box.

Ordered Comforter & Matching Shams
Comforter Arrived In Reasonable Time
However, No Followup On Back Ordered Shams- I Pursued Twice & Just They're Back In Soon
Sorry Two Months Too Long For Promised Item & Unsatisfactory Response To Request For Cancellation & 2 Weeks Plus To Get $$
Back Upon Receipt Of Item...
Hope I Get My $$$ Back!
Will Stick To Known & Reputable Retailers Going Forward Like Macy's $#*!s Sporting Goods On Running Shoes Nordstrom's Etc! T

I ordered monogrammed towels and wash cloths, spending over $100.00 for them to have the initials "AM" on it. I figured I'd get started with my Christmas shopping early. When the items arrived, instead of having the initials "AM" it came with the initials "AB". I KNOW for sure I didn't select "AB" as my monogram. I had to select "AM" on each separate item. I wouldn't have made that mistake of putting "AB" on EVERY SINGLE ITEM. I called their customer service and they stated that because it was my error, I couldn't get it fixed... But then she proceeds to tell me I could place another order, they have 20% off today. They are out of their rabbit $#*! mind. I'm guessing that's their hustle. I wish I had read the reviews first before ordering. Now I'm out of $100, and have monogrammed towels with wrong initials that I can't do anything with. I will not be ordering from them again. I know they scammed me.

I see lots of negative reviews yet my three experiences have been stellar. I am a retired doctor and have zero connections with this company. Yet I think they are beyond great. An expensive down comforter was fantastic, pillow protectors very good and a $180 down pillow exceeded all expectations. Not to mention they beat Amazon for rapid delivery every time. I think this outfit is great. We will continue to be customers and fans. Drs. Ken and Mauri K.

I bought 2 quits for over $200 not blown away with the quality. After I needed to wash one the color drastically faded. Tried to buy 2 down comforters, both were placed on back order. No email or notification. After 2 months I called, month 3 they canceled it. 2nd try for a new different one, I called 2 months later same story. This time I canceled! How do not let people know why it's not in your home but charge you for it?

I WAS (past tense) a loyal and longtime fan of The Company Store. Loved getting the catalog in the mail. I have comforters, pillows and sheets that are in great condition going on 15 years, washed many, many times on sanitize cycle. Everything has held up like a champ! Guests comment that our bed and bedding is so comfortable…that's because there is a 15 year old feather top, down comforter and $250 feather pillows made by The Company Store when they were based out of Wisconsin, made there and not corporate owned. Times have definitely changed…

Since they were sold to Home Depot there is a noticeable change in the quality and style of their products. I used to buy A LOT of stuff from them. Now i buy once a year and scan the reviews first because buying anything from them is a gamble now. I used to love their prints; unique, high quality, "Scando" style. Looking at their website the past week, there wasn't one print or style that made swoon, want to buy or wishlist. Anything i bought was on clearance; all prints and styles from almost a year and a half ago. Also, anything I've bought in the past few years is lacking the original quality. I WAS a fan of their 300 count organic cotton sheets—something about them, nothing compares. Those sheets have lasted a lifetime even with multiple washes on sanitize—soft but still held their crisp shape and sturdy. Anything I've bought in the past five years is a different story. I've sent back sheets and pillowcases that were so poorly sewn it makes you think they have zero quality control and don't care. And some were see through—so thin and flimsy the worst quality! The only products that are still well made are the sheets, blankets, towels and bath mats that are made in Portugal. Everything else is mostly made in China and has gone downhill…

I hope they read these reviews and change back to their high quality, well made, beautiful products instead of the junk they're pumping out these days. Unfortunately i doubt that will happen…

I ordered shams to go with my bedspread and they were made from just plain fabric like the pillow cases are made from. Same weight and did not follow the stitching or design of the bed spread. They were little more than pillow cases. Flimsy and held no shape at all. I paid $90 and that was a sale price! I'll never shop there again.

Backordered items in February, little communication, no follow through, had to email and call several times to check on the orders, rude customer service rep hung up on me, and am still waiting for one item (on June 25th, though the "expected" ship date was June 6th). They make it hard to purchase from them! I only followed through b/c one daughter got the gift and the other one hasn't yet.

Three times tried to order pillowcases. No one called me any time to advise of status. Today after multiple calls I was told they were sold out. This used to be a quality catalog, but no more.

The Company Store website constantly reverts to the starting point, giving different codes each time. IT help desperately needed!

In todays competitive world, selling merchandise that's not in stock is no way to run a business. In this case keeping on site low inventory does not work. Customer service has no authority can barely keep up with the with this mismanaged business and the customer suffers. Like every thing else now the price is high, quality and fit poor and eco/ethically made is nonsense as that tag is found everywhere. It's all imported junk now, inconvenient to return and you have to chase your credit. Too risky to do business with anymore.

I placed an order on a single robe in November 2020. As soon as I hit check out the robe (which was in stock on the website) was suddenly backordered. In February 2021 (3 months later) they tell me the item is expected to ship in April 2021. It is now the end of May (6 months since I placed the order!) and I still haven't received my order despite the fact that the website lists it as in stock. Total waste of time, you're better off buying from somewhere else.

UPS confirmed they received my return on March 5 2021 and I just realized I never received the credit, today is May 8,2021! I called today and was told they had a problem with the system and so I asked, "so if I hadn't called, the credit would have never been processed?" She had no answer! Scammers! Stay away! I WILL NEVER BE A CUSTOMER AGAIN AND WILL SPREAD THE WORD! DISGUSTING!

I placed an order in January. Heard nothing for 3 weeks. Called them. They blamed PayPal and told me the problem was fixed and I would be receiving my order in a week, even told me they would express the order. It is now April, Nor order... on the phone with them again. They are now saying I will have to pay for the order again to receive it.

I ordered a Boudoir pillow and pillowcase. Pillowcase was defective and I tried to send it back with absolutely no communication from customer service. All they did was send me return slip with no communication at all I tried several times to find out if they're going to send me the replacement. No reply

The comforter was warm and not too bulky. Maybe a little steep, but generally a good value. I would shop here again.

I ordered hand towels and received face cloths. The product quality was also low and I am returning them as they didn't even get my order correct and I no longer even want their hand towels. The shipping also took forever and I am still waiting for half of the items in my order and will be canceling them. Their receipt didn't even list the cost of any of the items either. Unprofessional and low quality - steer clear.

I ordered a robe ONCE, five years ago. Though I have called, emailed and written letters and been assured they would remove me from their stinking mailing list, I continue to receive their garbage catalogs.

I WILL NEVER ORDER FROM THEM AGAIN. How many trees and resources do these jokers waste each day, month and year. They are a JOKE.

The Company Store lacks the will to help customers with their issues, especially when the phone agents don't have the authority to do so. Their supervision and management is stubborn and either ill informed or intentionally dishonest. My problem concerned shipping errors as well as payment disputes. The shipping error after two phone calls was resolved by an agent but, I still, after two more phone calls cannot get a duplicate charge for the same item resolved. No effort or interest in fixing the error.
Beware!