I'm trying to get someone to respond to me regarding WHO delivered my package last week, that I never received, although it shows delivered on the email I received. If I had a tracking number I might be able to check with USPS, Fed Ex, or UPS to find where it was delivered to? I'm not sure this package actually exists as I am unable to get anyone from the company to respond!

I will stay away from this online store. I have made an order 11/19/2024, expected delivery 14 days. 12/8/24 I sent a message/email where is my order, Susan/Customer Rep responded she's following up. 12/11/2024 I asked again, still following up. 12/13/2024 I asked for a refund, was told she can't do it until 12/26/2024. 12/26/24 I asked again for a refund, and her response another shipment was sent and she cannot give a refund! What kind of business keeps refusing customer's request for refund when the item hasn't been delivered on time, more than a month waiting, no guarantee the reshipment will be delivered! Never again with Commense, worst customer service! BEWARE!

Unacceptable return policy. The item I ordered was too big to use and this company refused to give me a full refund. I paid a total of $ 42.00 and they only gave me a refund if $ 17.00. I posted this as a review on their website and they did not post my review. I noticed all of the reviews on there are positive happy customer reviews. I would not purchase from this merchant as they are not up front regarding their return policy on their website. Good luck! I added a picture of the return process notice that came in the package. This still does not give accurate information about their return policy.

Very bad quality. Their pictures look very different from reality. It was so embarrassing for me to wear this in public. I posted review on the commense website and it disappeared right away. They only gave me store credit, no refund.
My first picture is a screenshot from the website, the next two are the actual product. Very disappointed

Clothes took almost two months to arrive. In fairness, they do LOOK like the ones I saw online, but the fabric feels cheap and synthetic, and sizing is off. Not worth the trouble or even the relatively limited expense. Would not recommend.

I was so glad to order my dream dress for my sisters wedding but I'll probably never get it since they of course took my money but never sent the tracking number with shipping Infos via an email. I contacted them nicely via email AND insta and still never for a reply.
Very disappointed

Every bad review is the same experience I have had. The clothing reeks of chemicals, they are complete jerks when you email them- they are fake cheerful while telling you to basically eff off and there are no returns, ever. Further, I think multiple "retailers" are linked to the same company because it's the same email formatting and tone. I feel like this is China's middle finger to the US. They should be banned. Stay away.

I ordered a few items from Commense, but the quality of the items were so bad. Fabric felt super thin and flimsy. One of the buttons fell off the skirt while I was trying it on. When I requested a return and emailed customer service, their responses were extremely slow and had to reach out to them multiple times to get a return shipping label. The quality looks so high on social media, but when I got my package and found out it was fast fashion, I was so disappointed and returned all of my items I purchased. I would rather invest in higher quality pieces that will last me a long time. I will never purchase from them again! So disappointing.

I have used this company once before. It seemed ok. They avoid returns and provide credits back so you can shop again. I had an old credit and thought I would use it. I had 2 separate orders so I could use my credit. I contacted them immediately, and tried to cancel one of the orders. I was told I couldn't and to not to accept it and return. One order came with 7 days, the next order took over 15 days. Doesn't make sense, but it did.
Unfortunately, I had return the items as the sizes were way off. You have 7 days to retun the order. By the time they even replied, it was 7 days. The entire process was a nightmare. You would a receive a response from different people and each saying something different. Also, the return fee is $20. Which is extremely high. As of today, 7/30/24, this has been going on since June 14. I still do not have my refund. I have contacted my credit card too

Worst company ever - terrible quality, tried to return stuff and had to go through a 12 step process and many emails to even get it approved. I paid for the shipping back and still not a dollar received for my return and it's 6 weeks later.

Do not buy from here EVER.

Do not waste your time or money buying clothing from this company. It is poorly made and cheap, the materials are nothing like what it shows in the online pictures, and it takes forever to get the items. They refund process to even a bigger joke, they will offer you 75%. If you keep the item they will offer you 50%. If you keep the item, point is that they don't want the garbage back. Once again, save your money, ladies do not buy from them.

Ok I get it, it's all based in China, but still, I got sucked in. It's been 10 days and still my order has not been shipped or even processed. Customer service is non-existent. I'm sure I lost my $. When it seems to good to be true, it is. I should've known better.

I ordered a dress from Commense that ended up not fitting right and it was totally transparent which wasn't shown in the photo. It also took nearly a month for the order to ship. The customer service agent argued that the transparent material wasn't a quality issue and therefore the return would be at my expense for shipping. I settled for store credit despite not liking a majority of their products hoping I could find accessories I liked. All to find out the store credit doesn't cover shipping (even on orders over $50 that are supposed to be free shipping). I feel like a really got scammed here and won't shop here again.

I ordered $85 in clothing. 4 peices. Very poorly made and did not fit right. I emailed customer service to return and I was told it would cost more to return than the order did itself …and to gift them to a friend! I think that is just so disrespectful! All over the website it says easy returns or wouldn't have purchased. All I bought was very basic peices. All smelled like chemicals! Shame on these Chinese websites playing us like fools! Buyer beware!

The sizing is off and some items are poorly made. Return is not free and impossible. I've been emailing them for over a week now to approve my return but I've been ignored. Sadly will be disputing the charge and blacklisting Commense. I don't recommend the site.

The quality of clothing was not as described, the sizing was off, communication was a huge fail! Took days to get anywhere through email back and forth. The return process was HORRIBLE... sHorts and work out clothes where sent back and they did not REFUND me for them, they said they were (swimsuits?) clearly NOT swim suit photos attached below, the whole process from beginning of my order July 13th till now we are August 11th, for complete order and refund status still NOT complete...
Aspa Zachariou

Online clothing appears to be one way/actual clothing product is another. Clothes are cheaply made and Return Policy is a trick. There basically isn't one. They ask for emailed pics as proof of anything that may be damaged and say it is based on their "approval" once received. There is no approval. There is no refund- just store credit or replacement. I ordered a coat with a hole in it and when they received the pics as proof their reply was it falls under "loose threads." it's a joke. Just shop knowing there is no payment refund and take your chances. Clothing looks cheap. Other coat had one sleeve longer than the other. I didn't even attempt to return this one. Won't online shop with them again.

Purchased two items on this site. Was not a 100% satisfied with either, (nothing actually wrong with the clothes just was not flattering on myself) so I proceeded to return them.

The representative(s) who helped me out were extremely communicative and really put that effort to come up with a solution that resolved the issue. Truly appreciate that level of customer service. The clothes I had bought may not have worked for me that time but I will still consider buying from this site again because of the pleasant experience I had.

Buyer beware. My rating is solely on their shady return process. There is no clear return policy on the website so I followed the paper instructions that came inside my package: emailed order #, photos (weird) and reason for return which became a lengthy negotiation. First they offered half store credit to keep the clothes due to sustainability reasons which I declined. Then they offered 100% credit while slipping in "can you provide your measurements?" UM. ABSOLUTELY NOT. Eight emails later, I decided to return my entire order due to the service provided. You are responsible for the return shipping costs to New York on top of having it deducted from your order total which is outrageous! In total I paid $21 in shipping fees for a $95 order. As for the quality—clearly fast fashion; on par with ZARA

So excited I found this store! I saw them on an Instagram ad, and I don't usually trust those stores as they are too good to be true, but I read some reviews, gave it a shot, and Commense is a legit store. The clothes were cute and quality matched the pictures. Shipping was a little slow which is to be expected. Customer service was responsive about my returns.