The Brick

Excellent Service and especially the support provided by Miss Simranjeet Sandhu, in handling the issues related to The brick installation team, which is actually a very horrible experience.

These guys are actually the most useless, skulk, slouch and kaamchor peoples, when they came for assembly of bed and installation of stove.

I even paid extra money for installation and removal of stove, but these suckers denied to remove the stove. Please see the attached receipt of payment.

Despite all these useless people around, one person was always stood besides me and helped me to navigate through the system and always felt sorry for what these delivery, installation and assembly people would be doing.

Thank you Ms. Simar for your support.

We purchased a tv from the brick that was damaged upon opening. Because we waited for then 48hrs to open the tv they said there was nothing they would do to help us. We were never told about the 48hr policy verbally or in writing. Nothing on the bill of sale to show this. Blamed us for the damage even though we sent them pictures of the 0hrs used on the tv. We had shopped with them for over 20 years and they would not do anything. Even the sales associate said they could have taken back to tv and wrote it off under damages but they simply chose not to. We will never shop with them again.

Is it not the usual practice on a manufacturer warranty the replacement is between the customer and the manufacturer. Came into store for a reselection mattress on warranty non pro rated as the mattress was about a year old. They said I had an instore credit for 2129. 00. So to get a new mattress from stearns and foster had to pick something on sale. The price of mattresses of course went up considerably and ended up paying another $1000 as the sale price was 2699. 00. I am not impressed with their mattress warranty policy. They use it as a way to profit from a warranty. If i had picked one that was not on sale
I would have paid double. The way a warranty is handled is replacement from manufacturer is authorized and the mattress reselection choice is given. They will not see me anymore. Not a good policy.

We purchase all of our home furnishings and appliances through the Brick's Chain Lake Drive location and I also use them for office furnishings for my business. Very impressed with both the products and the customer service. Staff we have dealt with include Aislinn and Alyssa- very knowledgeable and helpful assistance.

Bought a couch with an extended warranty, the service rep came to the house and looked at it and agreeded that it was defective and put in a report. After no action they informed us that the foam was not under warranty. The cushions are built into the couch and are a part of the construction. My wife was complaining to the supervisor and she hung up on her. Horrible customer service and felt like we were scammed. Do not deal with the Brick.

All items came as promised in great condition. I have no complaints. Coffee table needed to be assembled and with the Alan key supplied went together easily. I'm happy with our purchase.

The brick store and the warranty department are so bad, it is easy to take money from people for warranty but it is hard to claim it. It's giving me a hard time just to claim my warranty money. And the people working at brick have no knowledge, every one say something different. Even I try to use my warranty for the sofa, I couldn't and the technician came and didn't do any thing, they told me that's mean i used my warranty. I don't recommend the warranty at the brick because it just waste money and you can't use them and is not easy to claim it.

I purchased appliances back in December. Had it not been for my sales rep Johanne Lafleur, I may have given up hope on getting my appliances. Johanne has a calmness about her and she is able to appease any situation. She followed up on my delivery and was able to provide an update. She is knowledgeable and an expert in her domain. I recommend going to see her at the Boisbriand location

I bought a sony bravia 75" from brick. They forced for extended warrenty for 3 yr if anything happen with the tv then they fix or change the tv. But now after 2 yr my tv screen is going to blank then i call to brick they said go to sony. Sony said go to brick, they all are shaking hand from covering the warrenty. Now anyone can suggest me what i can do?. Very very bad experience with the brick.

I was in the brick store bought sectional from sunridge it was very big for my house I went to store saliha and Cody manager of the store they both help me beyond there limits extra love there services

I buy a match sectional sofa with cafe table april 9, the sectional sofa deliver on time, the cafe table not available that time, sales person told me that the cafe table available in 2 to 3 weeks, that's why we agree the get the both, after 2 weeks i follow up my order, customer service told me not available until the first week of May, on 2nd weeks of May follow up again, customer service told me not available again till the end of May, now today is the end of May i call the customer service and they told me that the item will not avail until june last week, the offer me to replace another item, but i wait the item for so long because i want the item. I don't like the promises. My item didn't show up yet, I am very disappointed.

There was initially a long delay between the delivery of our new frontal washer-dryer set and its installation onto pedestals because of a lack of coordination between Brick delivery and the installation subcontractor (Quick Contractors). The delay was improved (reduced from 8 days down to 6 days) after we talked to Brick Customer Service. Upon installation, we noticed damage on one of the pedestals, a situation which was quickly resolved to our satisfaction by Brick Customer Service.

Do not have your product delivered. Sales people are great but the 3rd party delivery is ridiculous. I would not sign the papers because they refused to take away the old fridge. They threatened to take back the new fridge they had delivered if I didn't sign off! I told them that it was paid for and they are not allowed to reenter the premises. They gave four different reasons why they wouldn't take the fridge back; not clean... so I cleaned it... no room in truck... fridge not sanitized for 24 hrs... doors removed. They could have saved 15-20 min if they had just taken the old one or just left. But no, they had to threaten and argue. I'll pick up anything I buy at the Brick from now on! Safety first!

I had such a fantastic experience with everything. From the wonderful salesman to delivery and assembly. I would definitely buy from them again. Beautiful bedroom set. Looks great.

We went shopping on a Saturday to the brick in Kanata. We meet Jose who was fantastic. No pressure to buy. When we decide to buy Jose gave us a great deal. Was so friendly and was a great pleasure to deal with. Pick up the love seat and Nick in the receiving department was fantastic. Was in and out quickly and help me left the love seat into my van. He was friendly and great to deal with
I would recommend this location to anyone.
Thanks Jose and Nick

I was told by sales person we maybe would get it by bthe first week of June but by the time we walked out it was up to last week of June. Then it seems that every time we call it has move up 15 days. We are now up to the end of July. We are wondering if this is some kind of scam where they get your money and make interest on it and know for a fact they are not getting the item for months. Thank God we didnt go for there $500 extended warranty.

No service! Will never come back. Bought a mattress from your store. My When I purchased the mattress. The sales told me the delivery will put the mattress in my room. Will wear the bootie when they come to my house! NOT AT ALL'! The metress still in my living room! I can't put it in my bed room! And this is the second time the delivery came. The first time the refuse to put bootie. It's very dirty outside. So the second time I complaint to the customer service. They said yes for sure they will wear the bootie! NO! SAME thing! No bootie No delivery to my room!