The Brick

I purchased a mattress 4 yrs ago Beauty rest hotel series. I paid 1463. 33 and it was suppose to have a 10 warranty. It has a big dip in the middle so the inspector came to look at it and stated it wasn't supported enough. I have a solid wood frame with 3 cross boards for support. The box string has no dip at all because this bed is well supported. Now I can't believe they aren't going to cover the warranty and I also just made a 1400. 00 purchase so I'm so upset I my return my purchase!

This shop has a terrible customer service. They delivered the bed after 3 weeks. The package was missing 4 pieces. The missing piece will take 2-3 weeks. So now we are only sleeping on the mattress in the living area as the incomplete bed frame has taken all the space. They sent us a mirror which was damaged. DONT BUY FROM THIS SHOP!

Last week I picked up a coffee table that I purchased on line. When I got home I opened the box and determined that the table top was not the white color I had ordered so I returned it to the newmarket location where I had picked it up. I met with Akay, the operations manager who gave me excellent service. He processed my refund and in a few days the credit appeared on my visa statements. Because of his excellent service I will continue to shop at the brick in the future.

I bought a mattress last year around $900 from Beacon hill Brick store. The mattress started giving me back pain and I contacted them. The staff sent me a link to fill it and put pictures of the mattress. According to them the mattress should be sinked till 1.5 inches then only they will think about it. They didn't care about my health and my back pain. I sent 2 times the picture of the mattress that showed it went down till 1 inch. I feel like it is my biggest mistake to buy from brick. I could rather buy from Costco. Very bad customer service.

I bought a master guard cool touch mattress protector online. When I went for pickup, the seller told me they don't have the right one for a specific bed size. But they said they had another type of mattress protected which had the exact same qualities, but just with a different picture. Then when I arrived at home I tried this mattress protector out, and it did not have the cool touch, and was not waterproof. And when I called the store, the seller told us they could not do anything because it was "final sale" and the sellers name was Victoria.

Furniture bought 2 years ago, furniture really good but we never suggest any one to get flexiti card from brick. They says something else and you believe on them, but they do totally different. So our experience is either don't get flexiti card from them. If you get it then make sure you get clear points about payments and specially about their flexiti card insurance. Which is we never get it but they charge us and it's really expensive.

I had the best experience dealing with Anmar at The Brick. He was great at answering all of my questions and very patient too. I know I was able to trust his recommendations as he is an honest person. I will definitely be shopping at The Brick again and would love to deal with Anmar again! Thank you for your great service! 100% satisfied customer.

I had a very bad experience with brick in 2021 when they did not deliver one item but insisted they did. Also I had a very bad experience this year, they delivered some damaged items to my home, made some damages to my home, sent very rude delivery guys to my home. Still I am in the middle of a dispute with them through my representative. I never go to Bricks in future. This store is awful.

My husband and I had a problem at the brick in niagara falls. We were ready to walk out without purchasing 2 rocker recliners. Our sales lady Pretty got her manager. Jackie the manager came over and spoke to us and did what ever she could to make us happy and keep us for future business. We walked out very happy customers and will absolutely make purchases from the brick. They care about their customers and that showed it to us. Thank you again Jackie and Pretti for the amazing service. Kathy and Fred

I bought 2 Derekson bed frames and furniture to go along with it. (Night stands, dresser etc...). I was SUPER impressed with the quality of this product. The price was amazing and I was afraid I'd get a low quality product but this furniture is amazing. Far exceeded my expectations. It was my first time purchasing at The Brick. Everything from customer service to delivery and follow-up to the product itself was phenomenal. Delivered on time in perfect condition. Based on what I experienced, I would highly recommend. I realize that may not be the case for many but I truly am blown away by how all of this went for me. And all done online and over the phone with Brick reps. My night stand was on backorder and wasn't supposed to come for weeks. They called less than a week later to deliver. So happy with this purchase!

Very pleasant when I called to ask if they had the stove I was looking at, on line. They said they would have it there in I believe 5 days. It didn't arrive then and I had to wait until the next week. I was not pleased as I wanted to bake and it was the oven on my original stove that was not giving the heat properly.
Finally it arrived and we went to pick it up. They did have a man to help my husband (we're seniors so very appreciative of that. Overall we were pleased. Of course we did get the very cheapest kitchen stove. That was all we could afford. We did get it home and it is working very well. I think its very cheap material and the aluminum drip pans are too cheaply made. I would have preferred them to be of a different metal so they would be sturdier. We bought a very cheap one and it is working well. So Im happy. I can bake again.

Very bad pickup system and customer service desk unprofessional at all. 50 minutes to receive pillow in a small box, delivery man was shouting because I ringed the bell twice. And 20 minutes on the customer service desk to talk to someone. Customer service manager's reply was "go and file complain online"
Very very bad service

I purchased a bed less than a year ago and it is already sinking in! I bought it during the Black Friday sale for $1700. I was told it was a $3000 dollar bed before the sale price. I am very disappointed with my purchase. It should not be sinking in after less than a year! It started just a few months after purchasing. I will not purchase anything from the brick again!

The Brick Coquitlam is using unethical business practices in the way they « offer you deals ». Customer service was pathetic, telling us 6 times that he will call us back and never did.

We will NEVER do business with the Brick again!

Wait times are very long for furniture (we were told 4 months and are now being told 8 months), All the while, the website says the same sofa is available within 6 weeks. We have spoken with the store. They are well aware that everything is severely backordered. It seems clear The Brick is overselling products they don't have access to, lying about the wait times so people continue buying but have no idea they will be waiting months and months for their items to come in.

Purchased on sept 1 2022, guaranteed pickup on sept 11, then sept 16, then end of month, they would not take my calls, asked me to email Tara from PR dept, did so no response, the brick needs to be charged with fraud along with leons who owns them. Terrible people to deal with

I bought a sofa bed in January 2021 and a week after is broken. It took 1 month for the technician to come and check it. He said is not repairable. After another month of waiting, I called, and they told me a replace will come at end of July. At end of July, I had to go to the store and the new date for deliver the replacement will be end of September. At the beginning of September, I received a call telling me that there is no replacement, and I will get a credit from the store. I had to go and discuss with them that I don't want a credit and I wanted my money back. After a long discussion finally the agreed to give me my money back that I still waiting. Please don't buy anything from the Brick!

Bought a fridge and oven from the Brick today. Had a great experience. My sales representative Preeti Ghatge was very professional and found me the best deal. She did her homework and saved me over 400 dollars on my sale. I would highly recommend Preeti to my friends and family for their furniture needs. Thank you again Preeti. It was a pleasure doing business with you. Your the best!