The Brick

Just got my new couch I ordered delivered and it's ripped in the corner. Call the brick and they informed me to take pictures and email them in and they will get back to me in 48 hours. No concern I was upset about it. No customer service at all. At this point they can just come and pick it up and I will buy from their competitors. Not happy at all.

Yesterday we received our order of beautiful furniture from The Brick in Huntsville Ontario. As seniors we ran into a glitch. Keldyn came to assist us and solved the problem. He was accommodating, professional and polite. His personal assistance was greatly appreciated.
Thank you again Keldyn in Huntsville and thank you Julie for coordinating everything for us!
Gail and Kirk Du Guid

I made partial payment with the understanding that I will get delivery and installation on April 30. Tenant will move in the property on April 30. Today I called the sales person to make full payment and I was told that I will get partial delivery only. I believe this is not a good business practice and somewhat unethical. When client is committed to the vendor, vendor should be committed to client as well. Will share my experience on social media and tag your CEO as well. Very disappointed. I can be reached on *******109.

My husband and I went shopping today at the Brick as the tent sale was going on. We were wanting to buy
A new washer and dryer. Before we were in the store a very friendly employee asked if he could help
Us and we told him what we were looking for. He directed us to Angela Wong and she helped us.
A wonderful lady and helped us with choosing the right ones to buy. Such a personable and caring lady.
We were happy with the price and the service was great. Joy & Bruce

I purchased protection plan for my sofa, when it broked they told fill a form online and we will call you in 5 business days and it passed 1.5 months they never called. I called and they told sorry we are delayed we will call you back, when asked when they said we don't know and hung up the phone. I had to make a plaint against them to receive finally a call and to have a credit of 900$on sofas which actually means nothing because their sofas are more expensive with 1000$ than in other places

Long story short I bought a washing machine that took my clothing hostage (a complete lemon) at The Brick and they wouldn't return it even though it was within warranty and because I called for a service tech from samsung and not them. I suggested I call a service tech from them to confirm that machine was a lemon but they refused. No refund, nor return was granted.

I've also bough furniture here and it turned out to be extremely cheaply made.
I'm never buying from them again.

You purchase from the brick, they organize the delivery people, they organize the assembly people, and then, when you're room is damaged by those people, they claim they are not responsible for any of that. You have pictures of the proof, and all they can say is, we are not responsible for our staff. This is a terrible company, they never stand by any of their products, or services, and I hope, in the future, everyone will shop elsewhere, and not purchase from the brick.

Bought fridge, fridge delivered Sept 23rd damaged, arranged for delivery of second fridge and delivery drivers dropped it when lowering off the truck! The Brick would like to attempt a third delivery on October 17th but no mention that they realize living out of a cooler since Sept 23rd has been inconvenient! We will never purchase anything else from THE BRICK again! Disgusted with this company and it's horrible customer service. The one star rating is only because I had to choose something, but it actually symbolizes no rating!

Beware with the warranty you purchase at the store, The sales people encourage you to buy warranty for anything you buy with the insensitive that if you don't use it you can get that money back towards staff at the store, Watch! That warranty only has 90 days after the delivery date, my warranty was passed due for 2 days and they didn't want to honor it even though the stores are closed, I have always purchase my staff from the Brick but after this I will never put a foot in any of their stores

This furniture chain is a farce. Illegitimate company whose warranty arm Trans Global Service gives no service and ignores their warranty. My experience, makes me suspect they are ripping off their customers for parts. Charging people for the service, installing it and tells you another part is also not working. It has already been 7 months and still not fixed. We've already given up getting the fridge fixed. My recommendation: stay FAR FAR AWAY FROM BRICK.

This review is to express my gratitude for exemplary service from Mukesh Patel who went above and beyond to help me get a refund from an online purchase that didn't meet my expectations in regards to delivery. The delivery was delayed. I will definitely give my business to the Westlock Brick store in the future as needed because of his performance as a sales associate! He takes customer service very seriously with great integrity.

They lie in warranty they lie on customer service. Have ro fight when extended warranty is paid... the brick is total bull$#*! I spent thousands and absolute zero customer satisfaction after you purchase

I bought my furniture with extended warranty, now I want to claim my warranty. As per rep who sold me the warranty told me everything is covered for 5 years.
But when I submit my claim they said it is not covered.
The Brick employee hiding the information and upsell the warranty with the furniture to make more commission from the customer. Just want to tell everyone who are planning to buy furniture and warranty from the brick please don't waste your money and time. Try local stores they have better designs and they didn't do any false promises and are more transparent than Brick store

Ordered a couch January 2022,
Henry, has been saying out couch will come in at a date, we have to call to see if it is coming that day, then only to find out has been delayed, this has happened 3 times and we still have no couch. Only spent 4000$.