• TheaterSeatStore

TheaterSeatStore

Overview

TheaterSeatStore has a rating of 4.56 stars from 1,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheaterSeatStore most frequently mention customer service, shopping experience, and long time. TheaterSeatStore ranks 16th among Furniture sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.6%
Positive
11
Neutral
0
Negative
3
8
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What reviewers want you to know

Positive highlights

  • Customer Service: In general terms, friendly & easy to deal with.

Critical highlights

No critical highlights yet

How would you rate TheaterSeatStore?
Top Positive Review

“Christmas Gift to Myself”

Kevin H.
12/29/23

My theater seating arrived on time as planned. The chairs were packed very well and were in perfect condition. The sales staff were very available and helpful. Which made for a pleasant experience.

Top Critical Review

“Terrible Experience”

Bob K.
12/18/23

I had great interactions with a sales guy named Tom. He answered all the questions, made good recommendations, and was overall very nice to work with. That's where the good part ends. Tom mentioned it usually takes about 10 days but he expects the chairs to arrive early and that I'd get a notification. I was first texted by the shipping company with a delivery date about 2 weeks after (no big deal). I took off work to be home for the shipment, nobody showed, nobody answered the phone when I called. I contacted Theater Store and they said they'd fix it. I then got another text similar to the first from the shipping company, took off work, nobody showed, nobody answered the number provided. Called the Theater store again and they promised someone from the shipping company would call me. Nobody called. Now we're at 4 weeks. I called the Theater Store multiple times over the next couple weeks, was promised call back and help from them and got nothing. The shipping company never answered their phone, never responde to texts, and didn't return voicemails. My final call was after the 6 week mark to Theater store hoping I wouldn't have to cancel but ready to do so if I get the run around again. I got zero empathy, no discount, no attempt to make it right and no concern when I cancelled. Stay away from this company.

Reviews (1,778)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (42)
Thumbnail of user debf210
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I am absolutely IN LOVE with our order. We purchased a 3 seater and a two seater. I also bought the phone/tablet holder. That alone puts the purchase above and beyond. My husband loves it. I now went and ordered a few more phone/tablet holders and brown tables. LOVE THEM!
If we don't want them - we put them in the arm storage section.
Customer service is TOP NOTCH!
I have never been so happy.

I just hope if something would go wrong - they stand behind their product.
I would purchase again without hesitation.

Thumbnail of user kevinh2886
1 review
0 helpful votes
December 29th, 2023
Verified purchase

My theater seating arrived on time as planned. The chairs were packed very well and were in perfect condition. The sales staff were very available and helpful. Which made for a pleasant experience.

Thumbnail of user amjanuary88
1 review
1 helpful vote
May 2nd, 2023

I just received the delivery of the theater seats I purchased today. One seat is not working. The delivery guy said to call *******743. The customer service representative I spoke with was VERY, VERY RUDE AND UNPROFESSIONAL. She asked me three times with the same questions, what is wrong with the seat? I answered her three times with the same answers, one of the seats is not working. However, every time she asked me her tone of voice was very mad! And then she hang-up the phone on me!

Products used:
Theater seats

Service
Value
Shipping
Quality
Thumbnail of user tamaraw478
1 review
0 helpful votes
November 13th, 2023
Verified purchase

Ordered 12 theater seats for the community clubhouse and had many choices/options that were well within our budget from which to choose and once we ordered them, they arrived within a week. The seats are better than expected! Our homeowners are beyond thrilled!

Thumbnail of user rab9
1 review
3 helpful votes
September 20th, 2021

The white glove assembly I had paid for did not assemble my seats. When reclining it falls down. Repeated calls still issue is not resolved. Very unhappy

Service
Value
Thumbnail of user robertm8950
1 review
0 helpful votes
November 9th, 2023
Verified purchase

Fine delivery, easy to set up, very comfortable. I wish the recline controls were on the arm rather than a separate control.

Thumbnail of user chrisk2297
1 review
0 helpful votes
December 6th, 2023
Verified purchase

A company that is very easy to work with and a quality product for the price.

Thumbnail of user karenm5525
1 review
0 helpful votes
October 27th, 2023
Verified purchase

Amazing customer service. I love to be able to speak with a real person every time. Got my orders and are very happy with the products

Thumbnail of user merling7
Merlin G.
1 review
1 helpful vote
December 29th, 2019
Verified purchase

Your Product is very good But your shipping company is REALLY REaLLY bad. i got the email that the shipment arrived 12-12-19 and they would call with in 24 to 48 hours. it did not happen I called and was told it would be delivered the next . Nothing happened Again the same thing I finally called your company and things happened and I got the the next day.

Thanks

Merlin G Briggs

Thumbnail of user brianf882
Brian F.
1 review
6 helpful votes
June 17th, 2020
Verified purchase

I received a call from a Nick who promised me a price of $1890.00 however, when I went to your contact page, there was no Nick listed among your employee photos. So I placed my order online but I didn't get the price offered. Thank you.

Thumbnail of user johnl6049
1 review
1 helpful vote
March 8th, 2023
Verified purchase

Ok, So were old school & buying such an item as Theatre Seating without giving it a try,
Not in our playbook. But seriously, this was a fantastic experience.
Ordering was easy, confirmations were spot on, the delivery to the Northeast exceeded expectations.
On-time as scheduled, our 3 seater was unloaded expeditiously by really nice guys to our total satisfaction. The guys set up everything, gave it a test drive and gave us a tutorial, were good.

Thumbnail of user williamg2793
2 reviews
0 helpful votes
December 19th, 2023
Verified purchase

The chair was a gamble due to being able to try it first, but it is excellent. There will be more on order soon.

Thumbnail of user mikalc1
mikal C.
1 review
0 helpful votes
March 19th, 2017
Verified purchase

It took a long time to figure out where the articles I wanted where to be found. It was really hard just searching, and finding the correct match for my light and table.
Eventually, I figured it out.
But it took me at least an hour or more to know which one was the correct item for my seats.
When I did, I was able to purchase them, and they took a while to get here, but they are perfect for what I wanted.
They work great and I love them.

Thumbnail of user finelandart
1 review
0 helpful votes
November 5th, 2023

Originally intended to purchase a set of SeatCraft off of Amazon... but after reading reviews changed our minds and sought another manufacturer and came across "The Theater Seat Store".
Called to make sure the problems associated with SeatCraft purchases weren't the same with this company and they were not.

First concern was shipping where other companies did shipping would only dump it at the curb side of the home and say "Later Dud", and if the warrantee was more than a year for construction, motors, and leather quality.

Our salesman Tom listened to all our concerns, pointed out the differences between the construction, leather quality, motor mechanism in comparison to their competitors. Stated their leather was not the cheap Chinese quality, and that the motors were Swiss made and not Chinese as well, their extended warrantee was for five years, not one, add would include even damage that could occur by our mistake.

We had several other questions that came up after we initally called Tom and had time to disguss amoungst ourselves about our selection. Tom gave us his direct phone number which we called three more times, and each time he answered or called us back immediately. We gave Tom the sale, and he followed up with calls and eMails after the sale to us until we received our chairs.

We paid for white glove service and that is exactly what. We received. Delivery was prompt within 6 days of payment, they shipping company contacted us right a way lined up day and time, delivery driver contacted us 30 minutes before arrival and within the specified time slot promised. They took the chairs out of the packaging and crating, brought it in our home, assembled it, and then took all the shipping waste with them. Kind, courteous, prompt, clean and respectful. Just what we expected.

I would highly recommend purchasing through The Theater Seat Store without and reservations.

Thumbnail of user charlesg1895
1 review
0 helpful votes
December 30th, 2023
Verified purchase

Absolutely a professional operation. We live on the 3rd floor We are in our 60s so the service was a wonder.

Thumbnail of user timq13
Tim Q.
1 review
2 helpful votes
June 4th, 2020
Verified purchase

I had certain criteria for selecting theater seats. I was not able to select seats based on dimensions or seat features without looking at every seat/model available in order to find the size and equipment I desired. Size was the most important criteria I had and there was no way to narrow down the field of choices without looking at every seat. I would like to see a feature on your website that allows me to select a range of footprint sizes, widths, chairs with arm storage, etc. A price range selection feature might be useful for some as well. Some or all of these features would certainly have shortened the many hours it took me to find something suitable for my needs. I placed my order but I'm not 100% confident the chairs I bought are the most suitable chairs I could have bought. They are larger than the ones I currently own and it's possible I've overlooked chairs that may have been more suitable.

Thumbnail of user pastorr6
3 reviews
1 helpful vote
September 21st, 2023
Verified purchase

I have to say, the delivery service was absolutely fantastic. From phone calls to making sure we received our items ahead of time with such great professionalism.

Thumbnail of user harolde36
Harold E.
1 review
1 helpful vote
August 7th, 2020
Verified purchase

Very little search capability, couldn't find out why there was an asterisk next to your 30 no rick return policy, I would have preferred a chair all one color

Thumbnail of user jackr1122
1 review
0 helpful votes
June 11th, 2023
Verified purchase

Bought a new couch for my wife's birthday and it arrived two days prior! Perfect timing! We love the new couch! Pup approved as well. Thank you!

Thumbnail of user jaimee91
1 review
0 helpful votes
February 23rd, 2023
Verified purchase

Our experience with theaterseatstore was GREAT! The chairs we ordered arrived quickly, the delivery was simple, and the product is great! We love our new Turbo XL700 power chairs!

Service
Value
Shipping
Quality
Thumbnail of user danielb3117
1 review
0 helpful votes
February 9th, 2023
Verified purchase

Great experience. They delivered the seats and set them up where I wanted them,

Thumbnail of user marym6741
1 review
0 helpful votes
March 25th, 2023
Verified purchase

Had an issue with a missing item, talked with customer service and received the item within a week.
They were very helpful and understanding.

Thumbnail of user allenl81
Allen L.
1 review
0 helpful votes
December 22nd, 2018
Verified purchase

I was disappointed in the miscommunication about when my order would ship. I placed the order and received an email saying that my order was confirmed and would ship out in 10 to 14 days. I then get a phone call and email saying that I needed to call the Theatre store to confirm the order. Don't send an email confirming the order and providing a ship date and then communicate that I need to call in to confirm.

Thumbnail of user ryanh218
Ryan H.
8 reviews
3 helpful votes
August 19th, 2020
Verified purchase

I requested and paid for the upgrade: any room delivery. However the shipper they chose to use wouldn't do that so I had to unbox the seats on my front porch and move them upstairs myself then request a refund. The refund request went smoothly though.

Thumbnail of user pamd136
Pam D.
1 review
0 helpful votes
January 13th, 2020
Verified purchase

Fantastic experience! The furniture looks fabulous! I spoke with a person on chat and through email. He were VERY helpful!
I can't wait to get my chair!

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From the business

TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...

Company Representative

Thumbnail of user brucet92
Bruce T.
Typically does not respond to reviews

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