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TheaterSeatStore Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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I ordered my chairs on August 25 2020 and paid for them but had them on hold for my
New house to be completed. I called them on December 23,2020 to have
Them shipped out but delivered after January 8,2021 with white glove
Delivery. Today the 7th I called them to make sure they were on their
Way and would be here soon and was told they gave them away and I would
Have to wait for a new shipment to come in on January 31st. Terrible way to do business!
I ordered seats months into Covid, so lock downs/ limited staff procedures were well into effect. My 10-12 week sales order took 23 weeks. From a crappy customer service rep that was fired, to a replacement rep that did everything in her power to try and fix our issues. Not the only customer getting the month long delays and run arounds. The final kicker, one of the seats Lighting didn't work after delivery and assembling.
At present, I have no seats to review, so this isn't based on product. We are disappointed with the customer service: we know our seats are close (~20 miles away) sitting at a shipping yard, but the Company and their contracted delivery vendor are not completing the shipping process. We have received multiple promises for calls back over the last 2 weeks but they never call back. We have also been provided numbers for the Company's vendors but they will not resolve delivery; besides, in what world are we supposed to track a purchased shipment through multiple vendors of the Company collecting our dollars? Honesty and customer service are difficult to come by these days. I understand times are different with COVID but upfront honesty and follow up is all it takes to overcome out of the ordinary delays/events and it has been entirely absent. This review will be updated once seats are (if ever) received and will update both the customer service and go over the product.
Theater store company good to deal with. Very nice. Delivery guys not too friendly and didn't seem trained on package handling. Our box was extremely damaged.
Good web site, nice options
Easy navigation and packages of choices. Delivery and set up was smooth and easy. Each unit is solid but not as heavy to move as I expected. Pleasantly surprised.
Was very easy process and a fast response to Chat questions.
Easy navigation and order process. Delivery was within window set by them.
It is impossible to find a place to sign into my account.
I needed help in placing my order. I quickly received the help I needed to place my order and it was delivered faster than I expected. I am very satisfied with the service I received from theaterseatstore.com
Site is easy to navigate. I am a repeat customer.
I received the item which was a present for my disabled wife. She did not like how it fit/felt and I returned it which was received at the company on Sept 9th. I contacted customer service on Sept 20th asking for an update and was told that my request had been submitted for processing on the 9th and it would take up to 48 hours, but also added that it might take 2 weeks. Here we are on Sept 30th, and still no refund or contact from the company.
Quick and easy
Excellent I was contacted by Ian Pisowicz who answered all of questions.
I've previously purchased an Octane LHR Sofa and Loveseat; this is the same shopping experience, OUTSTANDING. Also, service after the sale is fantastic. Highly recommend the Theater Seat Store for you home theater needs.
I love the theater seats. They look great in my theater room. The website helped me to make the best decision of type and size. The seats fit perfectly in the room, with room to spare on each side. I may even purchase another row down the line, as well as the platforms for my first initial row.
The only issue I had was the shipping. It took longer than expected, but I blame that on COVID-19 and the shipping company.
I've already recommended this company to others and I will purchase merchandise from you again. Thank you.
Menus are easy to navigate and many options to choose from. Customer service was extremely friendly and delivery people were courteous and professional.
Found what I was looking for right away. Quick and easy checkout.
I purchased a storage arm rest a few years ago. Always wanted to get a recliner then add to it for our RV.
The order was incorrect and customer service, Chelsey, expected me to pay a restocking fee. The Manager, Shara, is rude and unprofessional. I will not purchase anything from this company in the future.
From the business
TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members