Exactly what I wanted! Super comfy and true to size. The color and material was better than expected. Cant wait to try them in the mountains this weekend.
Would give our order 5 stars but one of the bikes we received had a flat tire right out of the box. Replaced tube and good to go. Bikes were very quick and easy to assemble
I ordered a pair of boots and they came quicker than they were supposed to. I haven't had any problems with this site and am impressed they have so much product at such a great discount.
Bought my first fat bike, a Framed Minnesota 2.2 and I love it. It was snowing in Ely the day it arrived so Ive only ridden in snowy, sloppy conditions. Its everything I couldve asked for!
RUNS SMALL EVEN WHEN SIZED UP. BUT CAN'T RE-ORDER A LARGER SIZE. GREAT PRICE FOR THE STYLE I WAS LOOKING FOR. LOVE THE BRANDS THAT RUN LONGER, ITS KIND OF THE REASON I KEEP SHOPPING AT THE HOUSE. GREAT PRICES, ON GREAT FITTING EUROPEAN BRANDS.
I needed a good Goretex jacket to use cross country skiing and to also use for inclement weather. I found an excellent SALOMON STANCE 3L LONG SKI JACKET from The House and I am very excited about my purchase!
Timely email responses, immediate shipping, and great prices! The-house ships to APO/FPO and not every company will do that. I will definitely buy from them again, and in fact already have.
BEWARE! I received a bike from my father as a Christmas gift. Upon travel back to Portland, we realized that this was a men's frame and would be too large for me. I called "The House Outdoor Gear" and explained the situation also sharing that this was the very "FIRST" Christmas gift I have ever received from my father as we just found each other through a DNA website early in the year!
He didn't realize that this was a men's frame upon ordering. After being transferred multiple times and spending a very long time on hold I spoke to Jordan who said it was not a problem to return the bike as the holiday return policy was extended into January! I would need to pay the shipping fee for their return label and any difference in cost between the bike I received as a gift and the bike I wanted to purchase.
Upon receiving the email from Jordan there was a return/exchange form but no shipping label. I called back and was directed to a different customer service representative who is NOW saying that I don't qualify for the holiday return policy because my father was an early shopper and purchased in September. How terrible! And now they will be adding on restocking fees (((if))) they make an exception and allow the return!
Are you serious!?! So I am told one thing and then another... How could you operate your company like this! Talk about NO customer service. How dare you! Especially, given the circumstances of this gift. Your company should be ashamed of yourselves.
LOOK at the REVIEWS THERE is a pattern HERE!
Horrible, horrible service.
They shipped the wrong product, then wanted me to pay for the charges to ship the correct product. After a fight with the customer service representative, spoke with a supervisor who claimed that Altrec would ship the correct product FedEx OVERNIGHT.
It turns out they did not ship the supposedly correct product OVERNIGHT, but, rather, shipped it FedEx Home Delivery (about 5-7 days per FedEx representative). Consequently, the item did not reach my home before I left on vacation (and still hasn't).
I recommend NeverNever using Altrec; it clearly is not a dependable, reliable company.
Oh, and their company chat online - doesn't work or they deliberately cancelled me because twice I was first in line and all of the sudden the screen said, call back.
For many years I have ridden a road bike. The fat bike will be a new experience. I like the all terrain capabilities, and love the disc brakes. I am looking forward to many years of enjoyment.
This board looks incredible. I ordered a blem, but can't find anything wrong. Can't wait to shred this winter. Thanks for the awesome customer support!
Delivery came on time and everything was neatly packaged. The board was well protected inside a zipped bag to prevent dust and pitentially large scratches.
Promptly received shipment of the coat that I purchased. The website has gotten a lot better to navigate. Wouldn't hesitate to purchase from them again.
Great bike I ride it back forth to work dying from being out of breathe but everything is great except the seat I ripped 2 pairs of pants in 2 weeks and it feels uncomfortable
It arrived quickly and my son had it put together in less than 24 hours. Hes loved the frame and style and the height is perfect for him- hes 9! Very happy with our purchase!
This is a Christmas gift for my son and I took it in to get assembled and the package is missing parts, missing both front tire bolts, missing the chain gaurd bracket, the brake disk is rubbing and in order for it to stop you have to loosen up the brakes and then the braking system doesnt stop the tire, and cheap decal, I had to purchase out of pocket 2 bolts and washers for the front tire this should have been in the package already, hand to purchase a chain guard bracket to the chain doesnt get stuck when peddling, wont buy from here again
Thank you for the fast email response. I received my order as was informed by the friendly staff members. You have my support in purchasing items again.
I purchased a couple of sunglasses at stellar prices. They shipped the very same day I purchased the. And were received within days! Best shipping speed ever.
My order arrived promptly, and my boyfriend loves the jacket it fits him great! Thank you for wonderful service and great products. I always shop this website.
The house has cool collection of all kinds of bags be it a hiking backpack or kids backpack. I ordered a school backpack at very affordable price and is durable too.
Overview
The House has a rating of 3.9 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.
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- Saint Paul, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry that you received the incorrect product and that the replacement was not shipped overnight as was promised. Please contact our customer service department so we can make this right for you.