- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Horrible, horrible service.
They shipped the wrong product, then wanted me to pay for the charges to ship the correct product. After a fight with the customer service representative, spoke with a supervisor who claimed that Altrec would ship the correct product FedEx OVERNIGHT.
It turns out they did not ship the supposedly correct product OVERNIGHT, but, rather, shipped it FedEx Home Delivery (about 5-7 days per FedEx representative). Consequently, the item did not reach my home before I left on vacation (and still hasn't).
I recommend NeverNever using Altrec; it clearly is not a dependable, reliable company.
Oh, and their company chat online - doesn't work or they deliberately cancelled me because twice I was first in line and all of the sudden the screen said, call back.
Elizabeth M.'s review of The House earned 5 Very Helpful votes
Elizabeth hasn’t received any thanks yous.
Elizabeth doesn’t have any fans yet.
Elizabeth isn’t following anybody yet.
Empty.
We are very sorry that you received the incorrect product and that the replacement was not shipped overnight as was promised. Please contact our customer service department so we can make this right for you.