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How would you rate The House?
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New Jersey
1 review
0 helpful votes
Follow Lawrence C.
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I will definitely do business in the future with your online store. I like your low prices and superb quality on all types of ski, surf and all around clothing wares.

Date of experience: February 27, 2018
Pennsylvania
1 review
0 helpful votes
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Bought these snowboard boots for my husband- he wanted no laces & less flex for alpine racing. He loves them. Info on the product was thorough and Service was great.

Date of experience: December 25, 2017
Colorado
1 review
0 helpful votes
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It's such a pleasure to buy on line with confidence from The House.

I bought the T Rice Pro (W) from this team. I have A Gnu Carbon Credit, Rome Artifact Rocker, Rosignol One LF... I wanted to step it up a notch with a super fast board like my Ros - but with the Magnetraction of the Gnu - so I opted for the T Rice Pro. I had a great deal as there was supposedly a blemish on the top coat of the board - which I still haven't found. Can't wait to try this board out for the 18/19 season.

Date of experience: July 5, 2018
California
1 review
0 helpful votes
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I have already used my skis up in big bear and I am in love thank you guys so much so great for the price I spent bindings are also really great as well

Date of experience: January 25, 2018
Utah
1 review
0 helpful votes
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Quality
March 27, 2018

I ordered a rain jacket online. It was the best price I found. They shipped it very quickly and it arrived way sooner than I thought it would. Awesome experience overall! Absolutely no complaints.

Date of experience: March 27, 2018
Canada
1 review
0 helpful votes
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Skis are great
February 27, 2018

I used my skis for the first time yesterday, and they worked perfect! It took me a run or two to get used to shorter and fatter skis but I like them over all.

Date of experience: February 27, 2018
Colorado
1 review
0 helpful votes
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Overall great interaction. Fast shipping and great customer service. Highly recommend and will be using them in the future for any snowboard related gear.

Date of experience: October 26, 2018
California
1 review
0 helpful votes
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Thanks House! I received my order on time and the pricing was the best I could find online. Great selection and unbeatable discounts. You guys are doing the lords work.

Date of experience: August 10, 2018
NoeDonna N.
California
1 review
0 helpful votes
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Order Placement was so easy. Product was at a great price. Shipping was quick and easy! The House.com rocks in whatever you need for snow shenanigans!

Date of experience: January 24, 2018
Virginia
1 review
0 helpful votes
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Favorite company
November 3, 2018

This is my favorite company to do business with!
The board looks amazing and I cant wait to take it out to the powder. Hope its everything the hype claims.

Date of experience: November 1, 2018
New Jersey
1 review
0 helpful votes
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What's not to like?!
December 10, 2017

I always have a great experience shopping at the House which is why I keep coming back! They have great deals, tons of items in stock and they arrive quick.

Date of experience: December 8, 2017
Connecticut
1 review
0 helpful votes
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The order was perfect.
December 10, 2017

There was a wide selection of products and the website was very easy to navigate. The order arrived in great condition was was exactly what I ordered.

Thank you

Patrick

Date of experience: December 8, 2017
California
1 review
0 helpful votes
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Shweeeeeet
December 21, 2017

Got all my gear in one large box, came with a couple sheets of stickers, magazine. Got it all in less than a week to California. 10/10 will shop again.

Date of experience: December 20, 2017
Hawaii
1 review
1 helpful vote
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Very disappointed
March 4, 2020

Let me say this is based on the online shop I cannot say what the actual store is like and hope they are a better experience. I bought skis online with bindings for a graduation/Christmas/birthday present. I use to ski a lot but had to let that passion go due to new babies and graduate school. My wife encouraged me to buy some skis and pick up my old passion because she is awesome like that. After finding what appeared to be bindings and ski combo that looked like a steal I bought them. Big mistake. After getting skis and a mangled box of bindings I went to the shop to get them attached. The first attempt the bindings did not have brakes. The second attempt the brakes were wrong. The third attempt the bindings were incompatible. After several calls to customer service I never once got an We're sorry or let me make this right. To say that I am disappointed is an understatement. I now have no skis and the season is nearly over. I have to reship the skis now and hope they are competent enough to issue a refund without issue. I cannot stress enough to never order from this company

Date of experience: March 4, 2020
Illinois
1 review
2 helpful votes
Follow E H.
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Purchased a Nike Mens snowboarding Jacket from Altrec.com and 2 years later all the down feathers are COMPLETELY gone from the sides and back of it. In 2011 their policy was LIFETIME GUARANTEE in every purchase. I called this year to do an exchange and they said "oh our policy has changed, we no longer offer lifetime protection". I did get an RMA so I'll send it back and see if they'll replace or refund it.
Will follow up after they receive it for final star review.

Date of experience: December 10, 2013
Customer S. The House Rep
over a year old

Please contact our customer service departments at 800-369-3949 so we can verify that we received your return and a credit has been processed.

New Jersey
2 reviews
0 helpful votes
Follow Amy C.
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We got incredibles deals on skis and bindings which were delivered in perfect condition and very quickly. We had a great experience with The House and would shop again.

Date of experience: November 27, 2017
Ohio
2 reviews
0 helpful votes
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On time
January 22, 2018

Everything arrived quickly and was exactly as advertised. The free gift was a nice bonus as well. Will be testing the new board soon and looking forward to future purchases from the house

Date of experience: January 21, 2018
Illinois
1 review
0 helpful votes
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Awesome
January 22, 2018

I have never ordered from this site. My stuff came within two business days and I was happy with everything! Prices were amazing! I will be referring all my friends to this site!

Date of experience: January 20, 2018
Kentucky
4 reviews
0 helpful votes
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Great experience... placed the order and within 5 days the bike was at my doorstep... bike came in excellent condition and easy to put together. Will be ordering more items in the future...

Date of experience: October 13, 2017
New York
1 review
0 helpful votes
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Amazing!
January 10, 2023

I love the sales and the available of coupons. The products are great quality and offered for amazing prices when they are past season. I will definitely continue to buy from this site.

Date of experience: January 10, 2023

Overview

The House has a rating of 3.7 stars from 978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.

service
55
value
54
shipping
56
returns
27
quality
50