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Faith T.

Contributor Level

Total Points
80

1 Review by Faith

  • The House

1/8/19

BEWARE! I received a bike from my father as a Christmas gift. Upon travel back to Portland, we realized that this was a men's frame and would be too large for me. I called "The House Outdoor Gear" and explained the situation also sharing that this was the very "FIRST" Christmas gift I have ever received from my father as we just found each other through a DNA website early in the year!

He didn't realize that this was a men's frame upon ordering. After being transferred multiple times and spending a very long time on hold I spoke to Jordan who said it was not a problem to return the bike as the holiday return policy was extended into January! I would need to pay the shipping fee for their return label and any difference in cost between the bike I received as a gift and the bike I wanted to purchase.

Upon receiving the email from Jordan there was a return/exchange form but no shipping label. I called back and was directed to a different customer service representative who is NOW saying that I don't qualify for the holiday return policy because my father was an early shopper and purchased in September. How terrible! And now they will be adding on restocking fees (((if))) they make an exception and allow the return!

Are you serious!?! So I am told one thing and then another... How could you operate your company like this! Talk about NO customer service. How dare you! Especially, given the circumstances of this gift. Your company should be ashamed of yourselves.

LOOK at the REVIEWS THERE is a pattern HERE!

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