Used to be a frequent shopper at The House for 3-4 years and never an issue other than delays in shipment. But the last 2 months from The House is easily the quickest downturn in being the worse retailer for outdoor gear. Puzzling how bad they have become.
Last 2 orders have been real bad and The House does not care. Order 1 - ordered an high end bike cassette and was tossed in a box with out any packaging or wrap to protect. Slight damage. Facebook Messaged photo of the packing job, they asked for the order number and nothing. No sorry, no apologies. Order 2 - order bike crank and pedals. Package comes in and it's huge box like 3x3 and hear rattling inside. Open the box, no crank but a bike cassette in 20 pieces? WTF! I was refunded my money but The House does not care.
I have 3 more orders I'm waiting on. Have zero faith The House will ship me the right product, undamaged and on time.
Even worse I used my influence to promote this business and gave them tons of sales. Now I look bad because people that trust me are just going to be disappointed. DO NOT give you money to The House.
The new Minnesota fat bike was prepared for pickup on-time. After a front brake adjustment, I have been riding the heck out of it in all the new snow.
Sick board! Rad shape, best of skim qualities but it's a surf board. Got the smaller one 4" smaller than my other favorite board, responsive, durable and heck yes!
Ordered my coat with Free shipping, and got it in two days! What?! Amazing! I've ordered from The House before and I'll gladly take my business to them again.
Title says it all. It is a great little helmet and the shipping was fast. No complaints, except that The House is making me pontificate for 100 characters ;)
The House was on time, actually in head of schedule, with their delivery. They were on pint with all contents and even included some free swag. Thank you House!
Great Quality! The store is always great to work with and has a super helpful and friendly staff. Any order we've ever received from them has looked exceptional. Thanks!
What a gem of a website this is, loved everything I got from socks to hoods and gloves. Will definitely be shopping from this site again in the future
Great packaging, The bike is in excellent condition, no stuffs or stratches. My son loves it. Looking forward to doing business in the future. You guys are awesome!
Love the free gift for ordering! Couldn't believe the great deals, the website is easy to navigate. Definitely shop here again! Package arrived right on schedule no problems!
So happy with this purchase. The House employees were very helpful when I was choosing the board for my son. I know nothing about snowboards and he's new to the sport. He loves it!
Love everything I ordered. Great prices and good quality name brand items. I couldn't go wrong with the prices. Very fast shipping on top of that. Can't wait to try all the gear out.
I bought a new pair of DC skateboard shoes and love them! I had been all over looking for that brand and just happened on this site. I thought they were fast and had my size, etc.
Can't say enough good things about this transaction, had the item I wanted for a better price than I found anywhere else. Purchase was simple and straight forward and the shipping was fast.
These guys were amazing. I ordered a ghostbusters deck for my son and Fedex lost it. They sent me a replacement and overnight shipped it, I had it by my son's birthday. I will order from them again
Easy to use website well stocked and priced reasonably. Quick delivery would order again. I wouldn't hesitate to recommend this company. Fantastic range and great customer service.
I haven't had a chance to use the skis and boots I purchased from TheHouse.com, but the service has been excellent! Now, I just need new bindings. So I'll be watching you
Was able to buy my snowboard package at cheapest price I could find, received a free bad and free two day shipping. Will buy all my snow gear needs from the house!
Great price and lightning fast shipping, was at my door two days after ordering. The shorts were exactly as described, and fit as the fitting chart showed. Thanks
Enjoyed my shopping experience here very much. Easy quick and convenient. Product came very fast! The products are great and fit very well. Can't wait to use them!
Overview
The House has a rating of 3.9 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.
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- Saint Paul, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members