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The company has garnered a predominantly negative reputation, with numerous customers expressing dissatisfaction regarding payment delays, poor communication, and perceived dishonesty in handling book transactions. Many reviews highlight issues with quotes being significantly reduced post-shipment, alongside claims of missing or damaged items without adequate resolution. Conversely, a small number of customers report satisfactory experiences, particularly regarding the accuracy of initial quotes when books are in good condition. Overall, the feedback suggests a systemic problem with customer service and operational transparency, leading to a lack of trust among users.
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There are a lot better buyers out there to sale to. These guys take forever to pay. I sale a lot of books and they are by far the slowest ones to pay they just keep coming up with reasons not to pay.
Sent 3 books in payed for packaging month later no payment I get an email saying they paid me PayPal liars! I called PayPal telling them there should be 3 payments awaiting for me to accept them and there's no payments so I continue to email them daily I won't my money it's over $300 in. Books
I've dealt with them multiple times and never had any issue regarding pricing or quality of product being used to lower pricing. If you send them books in good shape you will get exactly the price quoted to you. This company even stresses these points ahead of time in black in white about questionable quality etc.
This company just does whatever they want... They received my order a week ago and apparently it's just sitting in n their warehouse and they'll get to it when they get to it. I will never sell my books to them agian. I've used several buyback companies and never have a single issue. I shouldn't have to wait weeks once they received it. Get your act together Textbook Maniac! Read what your customers are saying in these reviews. Clearly you need to revaluate how things are ran at your warehouse...!
They held my books for over two weeks with no update. After contacting their customer service team, their response was rude and unhelpful. I would never recommend doing business with them.
I sold them my textbook and they never paid me! I contacted them many times and they did not answer me!
Textbook Maniac purchased my book through another site, book deals.com. After reading reviews here, I honestly got a little worried. I took photos of my book prior to shipping, and made sure I indicated the correct condition of my book before finalizing my deal. It was not an international or instructor edition, which was clearly indicated would not be accepted. I carefully removed all stickers and sticker residue from my book, then packaged it surrounded by bubble wrap to ensure it wouldn't shift in the box during transport. It took a couple weeks once shipped, but I saw that my deal status updated to "awaiting payment" about a week and a half after shipping. A couple days later, I had payment in full to my account via zelle. Textbook maniac paid me exactly what they said they would based on my described condition of the book. If you are honest with your book's condition and make sure you follow the rules as to what the accept, then there's no reason you shouldn't get what you were offered. I would use them again. Thank you for paying me close to $90 for my textbook. I had it listed on FB marketplace for about a month at $35 and got zero interest from people about buying it.
After reading the reviews, I had some concerns. But they were the only site that were offering any decent money for the particular textbook that I had. So even if they scammed me, I didn't have any other selling options. So in that scenario it seemed worth the gamble. It's been about 3 weeks, and they put money into my PayPal account. Was it the full quoted amount? I don't remember. But it's something. So I can testify for sure that they are not a total scam.
Offered $55 only to get the textbook and say that they can't pay because it's labeled "international"? Then why offer money in the first place? Don't sell to this company there are much more trustworthy ones.
I had to wait nearly three weeks for the payment for the book I sold to them, and the USPS tracking page never updated to reflect that they received it. I did not learn of the negative reviews until after I had dropped my book off (I automatically trusted Textbook Maniac because it was listed as a book buyer on BookScouter), and then only reason I did not request that USPS return my package was because I did not have enough at the time to pay for the interception. Thank you Textbook Maniac.
I was doing some spring cleaning when I noticed that I had some old textbooks. I decided to sell them to make a little money on the side. I sent them to Textbook Maniac and they quoted him for about 60 dollars. I mailed them the package. The tracking number said it was delivered, but Textbook Maniac claims that it was damaged in transit and there was nothing they could do. They didn't send me back my books or refunded me for the price of shipment. Very dishonest and disappointing.
I mailed all of my barely used books back in excellent condition about 6 weeks ago. They received it a couple weeks ago. I just got an email today saying that two of my books were missing and that they were reducing my payment. I called to dispute this and the person I spoke to was completely rude, called me a Karen for complaining that they would not provide proof (like a picture) that the box came with two less books than were sent. I asked to speak to a manager she wouldn't allow that, said she was the manager. Said I need to take it up with the shipper and that this happens all the time and there is nothing they can do. DO NOT USE.
Zero stars rating. This company is a scam. This company rips me off. I mailed by books to them and never got paid. Tracking numbers shows delivered, but not scanned. I wrote them and they gave a excuse that it takes 7 days to processed. It was already delivered. I reported them to BBB.
I used other buyback companies by media mail and got paid my money week later without problems.
A horrible company. Don' t send them your books unless you want to lose your books and not get paid. I sent them my book about 3 weeks ago which was in near perfect condition. They sent me a message 2 days ago saying they discarded my book because it was spiralbound. Nowhere on the quote did it state no spiral bound would be accepted. So they are not sending me a check & discarded my book. I bet they sold it. They are con artists.
Textbook Maniac gave me the best price offer for one of my books and I sent mine to them, carefully wrapped in a ziploc bag (for waterproofing in delivery) in the actual shipping poly mailer via USPS media mail (free to me). It took a few days to get to them which I tracked through USPS, and took about 2 weeks for them to inspect the book and send me money, which was the long part. I got my payment through PayPal which I received an email about from Textbook Manic themselves, and an additional one from PayPal. This was my first time selling an old textbook online and I do not regret it! I just wish there was more communication between them receiving the book and inspecting. I think I will do business with them again!
I submitted two Math books for sale and they said they received two totally different unusable bibles. They said I would need to pay to get my books back. Total scam.
Sent book in and was supposed to get $120.00. Used their shipping label showing 5lb. Package weight. Company is claiming they received an opened package with only the packing slip from USPS. Give me a break so the postal service stole our book and they just accepted an opened package! Unbelievable! Don't use this company. They are just a fraud!
I had no issues at all. I was paid the exact prices my books were quoted. I received payment very quickly. I would recommend for sure!
I sent in 6 books and got a quote for $67.95. The day after I sent the books out with the label they provided me (which wasn't even enough to cover shipping the books so I ended up having to pay $3.50 for shipping even though it was supposed to be free) they hanged my quote down to $0.47. They have no phone number so I contacted them through email. They said I didn't send the books and they only got 1 book. How does 1 book woeful over 15lbs!?!? Nothing I can do about it since the only proof I have is the original quote they provided me. Anyway DO NOT USE THEM! Oh and they never even paid me the $0.44 either.
Answer: Dear James, The first two orders arrived to us on the 24th. Once your package is delivered, it takes up to 7 days to process the order and submit payment. You will get an email when your book is processed/received and then another one when we make the payment. The last order was placed in the Contact Customer status, which means that your shipment of books was flagged by one of our processors and needs to be reviewed by our quality control team. This may take up to 7 business days to complete. You will receive an email when our quality control team is done reviewing your shipment. If you have further questions, please contact us at support@textbookmaniac.com. Thank you for the inquiry, Amy
Answer: If you can provide me an order number, I can look into it. Thanks