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Textbook Maniac Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing dissatisfaction regarding payment delays, poor communication, and perceived dishonesty in handling book transactions. Many reviews highlight issues with quotes being significantly reduced post-shipment, alongside claims of missing or damaged items without adequate resolution. Conversely, a small number of customers report satisfactory experiences, particularly regarding the accuracy of initial quotes when books are in good condition. Overall, the feedback suggests a systemic problem with customer service and operational transparency, leading to a lack of trust among users.
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The company is a scam. BEWARE! I sent my textbooks to this company on 5/10/2018 and have not received any payment (today is 6/7/2018). I have emailed the customer service three times now, each time they respond saying that my order is "processing." At this point, I do not expect to realistically receive any payment. It's disgusting to me that this company has created a business based on taking advantage of students.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm showing we paid the email we have on file for you on 6-12-18. We received the book on 6-7-18. It took us 3 business days to process and issue payment.