Terry’s Florist

It is generally not the fault of the local florist who receives the order from Terry's Florist. These "order gathering" services will do almost anything to get the order off of their screens and make it the responsibility of someone else. I turned down an order from them that began as specific flowers, which I didn't have in stock, and ended with him saying I could send "designer's choice"... anything else. In addition, the original order called for an arrangement that I had no record of nor picture reference. No wonder their reviews are so bad! If you Google the recipient address and then check for nearby flower shops, you can speak to someone like me who really cares about your order!

My order was 100% different than the flowers received! I am an Event Planner/Designer for 30+ years and I've worked with many florists over the years as well as spending thousands and thousands of dollars on flowers. This company hides the real truth about their business and gives you whatever they decide! I ordered the Bloom Envy Bouquet and believe me those flowers are easy to get anytime of the year. The flowers received looked liked they belong in a funeral! I have photos, but I am having a difficult time downloading, (sorry about that)! Your order/opinion means absolutely nothing! I will be reporting them to the BBB.

WORST experience with this florist in Ft. Worth, TX! Paid Premium price ($100) for arrangement I could have gotten at the grocery store! I spent 15 minutes on the phone begging for something special for my dear friend. I have never ordered Premium before (can't afford) but this occasion really warranted it. I am so upset! I emailed them with picture and their immediate reply is due to Covid 19 we can't do anything about it.

An arrangement of roses and lilies ended up being roses and green buds. They respond that policy allows them to make substitutions if flowers are not available. A substitution is acceptable. Getting the same in bud form is hardly "substitution". Expect to pay $16.00 dollars in service fees plus appropriate tax. The floral design was more than costly than it appeared. On the positive side, the floral people were pleasant on the telephone.

I ordered a Bold and Beautiful cube arrangement for my sisters birthday and was shocked to see that the delivery didn't match the order at all. Some cheap vase with a ribbon tied around it. The flowers were supposed to be warm and colorful and they give her white flowers with four different colored roses.
What's even more disappointing is I asked that they fix the situation and they send me 3 pages of their Terms & Conditions to let me know they can make any substitution they want. Available today? What a rip off!

It is unclear to me how people could give anything less than 5 stars?! I send floral arrangements often, plants, balloons and goodies. I can say that my mother receives at least 3 a year alone, and she will call the florist if it is not right and have them replace. Never has this been the case with Terry's, not once. I could go on and on about the incredible above and beyond service I and recipients receive, its like were family.

This place is horrible! Misleading and dishonest! Ripped me off $85.00 for an arraignment I was very dissatisfied with. Small $25. Arraignment was delivered in a different base than I had asked for!
They wouldn't refund me anything just started it's in the fine print that they can switch things as needed.
Don't trust them!

I ordered a 60 dollar arrangement for Mother's Day on Mon. May 3 to be delivered Fri. The delivery was free the website said. I got a receipt from them that included another $15. "service fee" added to my total that was not discussed on their website when I paid originally! On Wed. My phone rings and the girl says she's' from Terry's and they cannot do my order because they are swamped with orders. WHAT? Unbelievable! Why did they take my order to begin with? I called 4 days in advance. She said they will refund my money and I will be watching for it. So dissatisfied! Plan ahead for holidays next time. I have never had this happen after placing an order with any other florist.

I ordered a bouquet on their website early in the morning (4:00 AM) thinking they would see the order first thing in the morning and have plenty of time to arrange and deliver the flowers to my wife's workplace. I never received any communication from Terry's Florist or my wife indicating a delivery and she came home empty-handed. It made for a disappointing anniversary. I've emailed them to request a refund, but based on other reviews, I don't know that I'll hear from them. We'll see if the excellent customer service they advertise is also a huge let-down.

Would have giving 0 stars...
Ordered flowers for a dear friend who had passed, but they never delivered. Called 4 times to get it resolved. VERY bad phone (non-existing) "service". NEVER got a return call from a manager / owner. The website says that "flowers are their passion"... well; customers are NOT!
I disputed the charge on my credit card.
I tried to leave a review directly on their website, but that's not possible... (I can see why, since they do not offer good service)...

Was informed 6 hours after I got the email confirmation that they could not fulfill the order. At that point, it was too late and I was unable to contact another florist. I specifically chose an arrangement that said it was available that day. I wish I found these reviews beforehand. Seems this florist is all about false advertising and bait and switch. Stay away!

The website shows a woman arranging flowers. She certainly looks like a local lady. The truth is that there is no florist. The scam company apparently attempts to re-order your arrangement through florists that are possibly in the area. My order was never delivered. Calls to the number provided left me on hold for a full 45 minutes. When I finally spoke to the (Indian accent) woman it then became apparent that this company is a total scam. I will obtain a refund because AMEX protects me from these heartless in-humane thieves.

I was devastated at the "arrangement" delivered for a dear friend's funeral. You don't get a chance to do this over again and make it right. Difficult to place order as nobody spoke fluent English. Good thing I am a designer, because they were not knowledgeable nor helpful. The scarce basket was almost empty and the fresh flowers I paid extra for were left out entirely. How embarrassing for the dear family and myself. They take very little responsibility for any mistakes or lack of designer ability.

I called and ordered some flowers today because they stated they were a "family owned" business. The flowers were to be delivered same day. I left my phone number in case of any problems/issues! When I got home from work, I saw an email stating that the order had been cancelled due to low supply! You didn't know this when I ordered the flowers!? What bad customer service not to call and see if there was maybe another arrangement that could have been sent! I would never recommend this florist and should have read the reviews to begin with! They have a 1 star rating!

I ordered three bouquets from different local florists to see which I liked the best (because I have a wedding coming up). Boy, was this one the worst! Terry's was advertised as local, but is not. They had problems with my address, and I paid $80 for a wilted "bouquet" that is nothing like the advertisement. I seriously could have gotten flowers from Walmart that looked better. The other two bouquets were beautiful, so can't blame covid or anything. I will definitely be checking reviews from now on. The pictures are: what was advertised vs what I got. And yes, I ordered deluxe.

I wish I had seen that their overall rating was so low before ordering, but I was driving and wanted a florist in the same zip code my daughter lives. The customer service agent was foreign - their orders are obviously not taken locally - and NO local phone number is posted on their web site. She was difficult to understand and spoke so quickly, I could hardly break in. She did not advise me that the cost was already 40% off, which means their normal prices are very high. They advertise free delivery, but make up for it with a huge "service fee" ($16 on a $50 order.) When I followed up after I had a chance to see the bill, I got a long and very defensive email. I admit that trying to order from my car was an error on my part, but I advise looking elsewhere with local florists who can have a local phone number and a customer service agent who speaks English. I will not be shopping here again.