Terry’s Florist

Guess my bad for not reading these accurate reviews. Im in Florida and love to support local businesses. First was informed due to weather conditions couldn't deliver next day. Which i was completely fine with. But I personally think a toddler could have put together a better bouquet. They really false advertise on their site. I also understand seasonal flowers but seriously then add flowers to at least make the bouquet look good. Big leaves added just doesn't cut it for me. They refunded a portion of the cost and made sure to attach their policies. DONT USE THEM... WASTED MONEY!

They make it seem like they're offering a good deal, "free delivery" and don't show that they add on a $16 "service fee" after you've submitted the order. No way to get in touch with them. The flowers also seemed pretty cheap looking considering I paid $70 with the fee! So frustrating.

I put a lot of thought into sending a bouquet of Roses from NYC to Ga. After 38 yrs we found my adopted niece. I wanted 3 Red Roses to signify the bond between her birth sisters and her! 3 Red roses in the center of 9 pale pink!
No, they sent 6 red roses with 6 deep pink roses! I'm so angry! 4 calls today to the shop (call center) and no courteous phone call back from management. I'm asking for the correct arrangement be sent and take the wrong one back to the shop! Disgusting management!
Shame on them! Flowers have so much meaning! I hope my credit card company will not pay them! And the roses that were sent are overblown, meaning they are old! From all these negative reviews I wish I saw this yesterday!

Because everything that the others say happened to me. Please be careful in managing expectations from this company. Been waiting 2 days for flowers to get delivered. So if you don't care what or when you get them. This is your place. Nice job keeping a business sustainable via nice looking website.

I don't write reviews, but I'm ticked. The Daisy a Day bouquet looked great on the website. What was delivered looked nothing like the advertised product. They were out of gerbera daisies (ok, that happens), offered to use yellow roses instead, then proceeded to skip the roses altogether and used a lot of greens as filler. Spent good money on something I could have picked up at a grocery store. Wishing I'd read the reviews before I called to place an order. There will not be a next time.

My husband ordered a $175 floral arrangement for our 38th wedding anniversary. He said make it big and impressive. They sent 2 small dime store glass vases with 6 roses each and no other flowers. Why would you send 2 bouquets exactly alike to the same person with the anniversary message written twice? PLUS this arrangement is advertised on their web site for $55. They sent 2 and charged $175. When he called to complain he was told he got a same value substitution! I could have bought this in the grocery store for $25! These people are out to rip you off. Save your money. Find someone you can trust!

Placed online order at 9:30 AM for same-day delivery of fall bouquet. Delivered at 2:00 PM. Flowers are very fresh - beautifully displayed in the vase. Great fragrance. Love the fall colored baby's breath! Great job under such short notice. Everything is as advertised on the website. Five stars from us!

Ordered a specific arrangement that was on their website, I didn't create it. Tropical and with a bamboo planter, both of those very significant to my friend who just lost her husband. What they delivered has absolutely nothing to do with what I ordered. They sent me their policy doc which says they can substitute. Substitute is you ran out of orange roses so you added yellow. The 2 arrangements had nothing in common. Haven't returned a call to me so I called VISA and will be filing a claim against them. DON'T use this florist EVER. For $130, I expected more.

I ordered two Mother's Day bouquets in APRIL for a May 13 delivery. I am currently wheelchair bound and unable to get out, but wanted to be sure people who have gone the extra mile to help me out got recognized.

Today, on the 13th, I received a lame "sorry we had a glitch and your order is now cancelled. Refund in 3 to 5 business days."

Never never never do business with them. They're not even local (Carroll County, Maryland) despite their deceptive claims to the contrary. I'm angry.

Absolutely amazing customer service. I had to change the deliver place 45min before flower were being delivered and they saved my butt! My wife still loves me thankful for Terry's florist for saving my bacon! Flowers are perfect as well! I will recommend you!

Order as arrangement it arrived looking like they picked flowers out of the dumpster. My $70.00 down the drain. Will never use their shop again and I told all my friends. One also had experience with Terry shop.

A family member died and they never delivered flowers to her grieving sister. Customer service puts you on hold 20 minutes whenever you ask any question. Managers tell you things and don't follow through. Company should be banned.

I didn't even want to give it one star, because it's that terrible. Don't waste your money here. My friends father passed away and they claimed to have same day delivery. It's now been two days and I've had to call 3 times for an update. I've been on hold for over an hour combined today just trying to get an answer. This is truly the worst customer service I have ever dealt with. If you're looking for a reliable same day florist, do yourself a favor and go elsewhere.

I will never order from here again! Still waiting after 5 days for my $100 refund that I'm now getting because after I spoke over the phone for 10 mins! Oh surprise they don't have the supplies!? What a scam! Plus was supposed to be free delivery, but I was being charged for it anyways! Ridiculous I would give them negative ratings if I could!

Took about 45 to put an order in to get a plant (not) delivered to a hospital. The call center is located somewhere in NJ but you're going to be talking to folks somewhere overseas. Needless to say it's very false advertising as the advert lead me to believe I was dealing with a Michigan florist.
Got an email the next morning that my order was cancelled because the plant ordered was out of stock. You'd think they'd have the courtesy to call to substitute.
When I tried calling them to substitute, they hung up on me.
If you want your time wasted and special day or event ruined, deal with these nutty folks.

I ordered a lovely bouquet + a teddy bear for my niece who is having severe medical problems. The flowers did arrive promptly, but were not what I ordered. If they have photos on their site, the delivered product should be as close as possible. Was no where near this photo. They also substituted some piece of junk in place of the teddy bear. Two weeks later i sent them an email, not scathing, but asked for a call. No call or response to emails. Poor Products + Poor communications = failing service.

Ordered a planter for an out- of -state family member's funeral. Got a cancellation email too late to order from another florist, even though the exact thing I had ordered was still up on their website as being available for the next day.

I ordered a premium bouquet ($65) that was pictured and described as all pink/purple roses and flowers with queen anne's lace and a raffia tie around the vase. What my recipient received was a bunch of random flowers in every color, with no fillers save one fern frond, haphazardly stuck in a $2 vase, no bow or tie. Although I got free shipping, with tax and their $16 service fee, I paid $86 for something a 5 yr old would have picked from the garden. Reading all the negative reviews too late---I'm not even going to bother with the aggravation of contacting them.

There are so many great florists in the beautiful city of Westminister, California and I wish I had taken heed from others. Do not use Terry's Florist. The expensive floral item that I selected and the received was not remotely similar. The purple glass container w/ purple and pink floral theme was of significant sentimental importance to a hurting loved one. The company did not want to make amends even though I specified on the order "No substitutions - call customer first". I found out after-the-fact, its not a hometown florist, it's owned by a Nevada corporation that could care less…— feeling frustrated.