Terry’s Florist

Left a message the day the delivery was scheduled saying they had to cancel due to "supply issues" and that they would generate a refund. When I called, I asked if there were other options to choose from so they could still deliver that day and she said "no sorry. Can I do anything else for you?" I mean... clearly NOT.

I sent flowers to a friend for her birthday. Ordered the deluxe arrangement on the website. It showed up completely wrong AND full of carnations. The buds fell off the next day. Just contacted them and they are refunding me $23.74 for a $120.00 arrangement. DO NOT USE THIS FLORIST! Below is what I ordered vs what was delivered

Finally after contacting the Better Business Bureau, the company completely refunded our money, but it took a little while. I would still not ever buy from this company again. I do not trust that it has changed it's ways.

Terry's Florist had a picture of a $75.00 succulent that I ordered for my sister in Arizona. Total cost with handling etc $96.00 A local florist sent an overgrown succulent, too small for the dish, not even close to the picture on the website. When I called they said Terry's Florist only sent them $50.00 for the succulent. I've called and emailed and was told by Terry's customer service they'll refund $22.49! Seriously the worst experience I've had with a florist. DO NOT USE THEM!

This place is a scam. Don't trust them. They will charge you for this gorgeous arrangement and do a switch on the last min. Avoid at all cost. I wanted to order from a local florist but I wish I ordered from an online place instead. I paid for a deluxe update for this?!?! Do you think this is worth the money? If the site doesn't have a social media or located in google that is a HUGE RED FLAG. I should of followed my gut.

Stay away from this florist! When I called this florist on a Friday they offered me phone suggestions for a birthday bouquet to be delivered on Saturday afternoon. When I learned nothing had arrived I called them to learn that they lacked the stock for their suggested order, and had simply cancelled the order without any follow-up email. By then it was too late for any replacement in time for the birthday. This company has outrageously poor service - they suggest flowers they don't have in stock? They cancel the order without any FU email? Choose an alternative florist.

I ordered a floral arrangement on 02/01/2023 for same day service. I ordered it before noon and was told it would be delivered on time. I received a call an hour later and the customer service representative said they had supply chain and delivery issues. They assured me that the flowers would be delivered by 12:00 P.M. on 02/02/2023. I never received a confirmation about the delivery.

I called them and was on hold for about 15 minutes before an operator answered and mentioned that it was delivered at 4:30 P.M. I had specifically asked if the floral arrangement would be delivered before the service. But it was not delivered in a timely manner. I was told I'd get s call back the next working day - 02/03. A little too late.
I tried to give my business to a local flower shop but highly disappointed by their actions.

Do yourself a favor and run from this florist. I placed an order that they immediately called back to say was not available. Then they replaced it with an arrangement that was half the price but charged me the original price for the more expensive arrangement. I called at least seven times to talk to someone and no one could help me. I would receive texts to call an 888 number, which I did. The issue could not be resolved by the person who answered. They would tell me someone would call me back but no one ever did. Call back requests were not returned. Then they didn't deliver the arrangement, claiming no one was home. They were. They refused to return that day. Finally, when I told them I was cancelling the order, they suddenly delivered the flowers but charged me the higher rate. Totally shady operation. Complete scammers. If I could give them a negative star rating, I would.

Not as advertised. I paid $10 extra for a couple of irises — no irises, no explanation or apology. I spoke to the shop they said they had them at the time I ordered. Two carnations were dead within 24 hours. Carnations are hardy. They should last a week. I was mortified I contacted them. They apologized and offered $32.99 in compensation

We ordered a large funeral arrangement but received a very small arrangement that was embarrassing to our family. I've included what we received vs what we ordered. Our arrangement was the only one in the back of the room on a small table. When I emailed them, because they didn't answer their phone, they said their substitution policy states that all items are subject to availability. You tell me based on the attached photo if that's a comparable substitution. I wish I would've read reviews on this location before using them. I did end up getting a refund for the flowers after numerous back and forth emails but still paid their service fees and tax of $27.19 because I was tired of dealing with them and did receive an arrangement.

I ordered a plant for my Uncle's funeral the day before the service. Terry's put me on hold while they confirmed with the church. I received a SPAM call a couple of hours later with a voice mail to call them back, which I did immediately and no response and no message about any issue with my order. I called an hour before the service when the plant was not there. ( Terry's never called me to let me know) They informed me their supplier could not get the plant in time. ( not my problem nor was this stated the day of order) When I asked for a discount on a $90 order, they offered $5! I cancelled my order and asked for an apology since we had family standing in the church wondering where the plant was. The rep just sat there and did not apologize or respond. I asked for an apology again...no response! WOW...they don't deserve your business. They were not sympathetic, apologetic or willing to find a solution for their mistake. Absolutely unacceptable.

I ordered a peace Lilly pot for my Mothers funeral, I was told that it would be 32 inches high, l asked to have a purple bow, and to have them delivered the day before the funeral, also there was to be a butterfly in the plant, I was charged $80 plus. The plant arrived the day of the funeral, it was no more than 12 inches high, and 6 inches around, no butterfly and a hideous blue and red bow, this plant could have been purchased at Walmart for $15 or less, When I contacted them, they said that in their terms it was substitution due to availability, and that they would send me $14.99, back. Beware of this so called florist!

I looked up Terry's online to order flowers for a visitation. The reviews were good online so I thought it would be ok. The website said free delivery, but then they charged a $20 "service fee" I ended up paying $80 for a very small arrangement and some of the flowers were dead. It looked nothing like the arrangement shown on line (see the pictures below). When I contacted them and showed them the comparison pictures they said they are allowed to substitute and they felt it was comparable. You decide.

Substitution flowers inadequate— original order 10 or more of 3 different flowers; flowers received only had 2 or 3 of each, 5 hour delivery wait and complaint email and phone call never answered so I could not be refunded. Will not use this florist again

Ordered an arrangement off the site and ordered the deluxe option as pictured and what was delivered looked like a cheap supermarket arrangement. I complained but they said it was the same value - so flowers are bad and so is the customer service. Go elsewhere. Not worth your time or money.

I ordered flowers over the phone for Mother's days. I received a text on the following Tuesday that they were refunding my payment. So not only did they not deliver the flowers on Monday as they stated they waited a day to tell me and then when I said I was upset my Mom didn't get her flowers they chuckled over the phone. I would never suggest this florist to anyone. I am a Denison native and only used them until I left for college. I guess things have gone bad at Terry's.

This is a scam. They pop up when you look for local florists, they are somewhere in New Jersey and they will take your information and sell it to others and never deliver your flowers. I spent 45 minutes on hold three separate times trying to find out where my flowers were and they were a nightmare. Never got the flowers

Ordered flower arrangement for my girlfriends birthday rec'd flowers that were frost burned brown!? Sent pics contacted company. They have people respond to you from Las Vegas. N. V? Could not speak to mgr at all. This company is a. Ripoff to the hilt. Do Not. Do. Business with them Jenny's flowers newton mass. Buyer be ware,! Joe c