Terry’s Florist

Wanting to find a local florist for a same-day delivery, I specifically asked for the city in which Terry's Florist is located. I realized later that the salesman gave a misleading answer. I needed same day delivery and he assured me that yes, as advertised, they could make a delivery today. At the end of the work day, I received an email apologizing that their vendor caused them not to be able to make the delivery after all. I question whether he knew at the time of the phone call that it was unlikely. I don't find them trustworthy or reliable.

This review is in regards to Terry's Florist located in Florida. I wanted to send my mom roses for her 82 birthday, and being I live out of state, I didn't know who to call, so I googled local florists in Florida. I came across Terry's Florist and decided to call. I spoke to a pleasant woman who repeated my order exactly, so I know the florist knew my expectations. Once my mom received her arrangement, she was very surprised and ecstatic. After seeing pictures of the arrangement, I was extremely pleased with the 25 long stem premium roses I had ordered. I've noticed Terry's has not received very good reviews, perhaps due to online ordering? So I highly suggest placing an order over the phone to speak with someone who actually works at the shop then surely you will get exactly what you want, and Terry's will exceed your expectations as they did mine.

Paid $150.00 for a "Premium Sympathy" arrangement for delivery to an elderly grieving couple who lost their son. The garbage that was delivered was also an entire day late and dumped on the porch without the courtesy of an apology, a knock, ring, or call. Demanded they look at their own images and the weeds that were delivered and tell me how its anywhere close. Disputing the charges.

I sent flowers from out of state to a friend who had lost her spouse. What an awful arrangement she received. I feel like I need to send her an apology letter. Wish I had seen the horrible reviews prior I most definitely would have showed elsewhere.as you can see in pics I ordered beautiful in blue and there is not even a blue flower in arrangement delivered. Attached are pics of what I ordered vs what was sent and the receipt. Do not use this company GO somewhere else.

I am not sure why this company is getting so many negative reviews. I order my wife a bouquet and it was delivered the exact same day as promised and the flowers were absolutely gorgeous I would give them 5 stars and I will be using them again.

We ordered the picture in the left and pod over $100. They delivered the bouquet on the right. They stated that this is a "comparable substitution." What a joke. Their solution was to refund $23. However I never would have paid anywhere close to $75 for the flowers that were sent!

Ordered Mothers Day flowers for mom on Thursday. They texted me Friday and said they didn't have any flowers and I be refunded. Waited on hold for 5 minutes to talk with an employee but the person I talked to was an answering service. Terrys is no longer in my contacts.

Very much the same complaint as a lot of people here. Ordered what I thought was going to be special for my daughter's birthday, and the flowers looked nothing like what I ordered. Don't waste your money on these people. You will be disappointed

I ordered a beautiful arrangement so I thought from this company. I ordered first thing in the morning I called four times during the day kept getting the runaround my arrangement was not delivered to a 73-year-old woman until 8 PM when her birthday was almost over. The arrangement that was sent by this company was embarrassing nothing like what was on their website. I have tried contacting them and they are saying this is in line with their substitution policy. A cop out so they can send trash they should be embarrassed by what they sent. Do not use this company if you want a beautiful arrangement they don't care and this arrangement or the substitution was $84. They had no concern about my disappointment in their service and in their product all they wanted to say is oh we look at the flowers and that you were OK because that's right in line with our substitution policies no it's not! Awful!

My bad for being sucked in by a Google search for flowers in a specific town. (Should have done Yelp first). This call center is based in Las Vegas. Communication was poor. $16 service charge not explained. Was told the online photo came without a vase and needed to upgrade order to get one. What was pictured and what was delivered very different. Not a sunflower in sight.
I thought I was ordering local. My bad and so is this rip off phone center.

Ordered flowers for $80 18 to delivered to my daughter, who lives in Johnstown same as Terry's Florist, and find out they were never delivered. Just called them and was told that they were cancelled and I was left a voice mail and sent a text message. Never received either! BUT I did receive a confirmation email and an email this morning asking me how was my flower delivery. Can't answered because they were never delivered! So much for trying to support local business!

I, like many others here, thought that I was buying flowers from a local florist in the town to which they were to be delivered. That was not the case. Before I had to deal with any of the non-delivery/ customer service nightmares many others faced, I cancelled the order. I have been watching my credit card app like a hawk since I got the email confirming the order was cancelled. Sure enough that same day a reversal showed pending. Then, 4 days later, odd PayPal charges and reversals started showing on the app. Four $1 charges with reversals. I, however, do not not use PayPal so it was not a legit transaction. It was a scammer testing my card. The only online purchase I have made with this brand new card was to Terry's Florist. Every other transaction has been a bill pay from my Apple Wallet, so yeah. Some shady stuff going on. You've been warned. Steer clear of this business.

Liars. They are not local. I paid extra for deluxe. Look what they sent. Tried to get a hold of them on phone. Was on hold for hours. The are in Las Vegas! Buyer beware! I could have bought these cheap roses at Kroger for $20-$25. GARBAGE!

I ordered 2 arrangements 2 weeks in advance for Mother's Day with a Saturday delivery. The day they were to have been delivered, I received a text that they could not fulfil the order due to a "technical issue". When I called I was told they were out of flowers, blaming their supplier. I was issued a refund, but even speaking with the shop, there was never an apology or "is there anything we can do to make it up?" VERY POOR CUSTOMER SERVICE. Don't trust them.

I'm still waiting for the real flowers that never showed up. Terry's has yet to refund a portion of the $264.00 that I spent for what turned out to be half of an order, and those were "replacement" flowers that looked nothing like what I ordered. I ordered 3 specific arrangements. 2 showed up, but one of those was completely different than I wanted. Not only that, they didn't attach the cards that identified who they were from.
Do NOT use this florist!

I had used this business about 4 years ago, and they did very well. Something has gone seriously wrong in recent years, and I wish I had checked the reviews. The order was taken & processed efficiently, but the confirmation email indicated (to my surprise) that it was incomplete (?). The link I checked on to complete the order just took me to their home page. A call reassured me that all was well. Then 4 days later (today, 12/20/2021) - the day before my floral gift was to be delivered - they called to tell me that it could not be done because their supplier was not able to meet their needs. At least I am supposed to get a refund. Now I have to find a replacement at the last minute. Color me gone - which is what Terry's florist should be.

Lesson learned, check reviews in advance. I did not receive what I ordered. Basically what arrived were flowers I could pick up at the grocery store plopped into a vase haphazardly. No shaping at all, just randomly shoved into the vase, all uneven, it looks horrible. Also, arrived a day late. Also, when I called to check on the status of the flowers, I was placed on hold for over 10 minutes. They only answer their phone if you are placing an order, not if you are checking on your order and they do not respond to email. I do not recommend this florist.

My coworkers and I purchased "beautiful in blue" sympathy bouquet for our boss that lost her mom. Flowers looked nothing like the advertisement. Even email confirmation stated the deluxe bouquet would be as shown in photo - big, amazing blue flowers. Our bouquet looked gray and very sad. Extremely disappointed that we were not contacted for substitutions if no blue flowers were available. Do not purchase from.