Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Temu is pretty much like Amazon but cheaper. I mean you still have to figure out if the product is worth it or not, but most reviews on the site are mostly good! The stuff I got were pretty good too, tho some items were kind of cheap-looking but they were also like $0.99 so I'm happy with them! Basically just read reviews first and use your own judgement when it comes to buying anything online! Most of the stuff I got were pretty good that you wouldn't know they were just $5 or so!
I ordered a watch, and I received a cheap piece o plastic ( a watch link remover) so l contacted TEMU to resolve the issue, to my surprise, they did not even investigate, the answer that l received was that I did not provided enough evidence of my claim, on the other hand, they also fail to provide evidence that in fact, the watch was send to me.l lost 50 dollars but they lost my credibility and trust. If they just verify their inventory the issue could be resolved immediately but the company opted for judge me as liar….so disappointed.
Hello Alejandro, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to us at help@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I have been ordering from Temu for several months now and have not been disappointed with any item, with the exception of one item that didn't work as advertised and was credited the amount within minutes. I had one product that would not work on my phone and I was credited the money immediately and told to keep the item! So what I am saying is Temu has been a good Company to do business with, even though I just saw a post on Facebook saying that they are getting into your phone contacts, photos and all of your information. I believe that this person just has an issue with your Company! But I am very happy with it!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After purchasing items on PayPal tracking updates show items have shipped, package has arrived in my location, package has been placed on a truck and is out for deliver to my house. Next there is a problem with my order? Next they offer a $5.00 credit if package is delayed. I call 1-800 number, some guy in the Philippines says he is very sorry and if the package is late by 48 hours I will get a full refund and I will receive the package at no charge. I receive the refund, the package in my opinion never existed.
Hello Steve, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered a coat for my son for the holidays and after a month got a text that the cost was delivered. I couldn't find it. They were good at responding to my emails and suggested I look around the house or maybe the package was stolen. Neither is true. I have a security camera and no one came to the door to deliver or steal a package. The holidays have come and gone and I still don't have the coat.
Hello Dov, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind, could you please reach out to me at candy.wong@temu.com with your order ID and a screenshot of your review details? We are eager to help you investigate right away to find a resolution. Best wishes, Candy
It keeps popping up with "FREE""" and then when you go to do it it says that you have to share and then invite ppl. I invite people and it stops giving me "point" once I hit.1 left. It leads you on and never win
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
This scammers are using Laelanie Art Gallery on their scam google ads! I'm the owner and they don't have permission to use my art gallery seriously avoid this people after reading their reviews they are scammers and how dare they are operating in the country! Temu is not a professional company and they are scammers using others people products and pretend to sell them on their scam site.
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact ipprotection@temu.com directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I really wish I could free given a good review blank. However, I can only give one star I wish I could give no stars. I never received my product, even though they said it was received. Never received a refund. It was requested for no merchandise. Be very cautious when using this app..
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Dear Me***is, thank you for submitting review on Temu. After carefully reviewing your submission, your review could not be posted on our site. It appears your content did not comply with our guidelines.
Very bad for an order of this amount the boxes are very damaged and it is from TEMU as you see the tape holding the box together. Both cameras do not work, now I have to start the return process, very disappointed.on top of all this the directions for installation do not work and only now does it list that you have to have a specific router...very bad I have 400 euro of equipment that does not work and to return and wait is going to take more time than I have for this installation...TEMU shame on you for selling items like this
Nov 7,2023
19 items: 745,66€
Order Time: Oct 20,2023
Order ID: PO**************321
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Stick to Amazon. Package is a week late and it's lost. They can't track the package - it's lost! Told to wait patiently for delivery of items. No remedies to resolve except for a $10 credit - ridiculous! No refund or reshipment of goods. I requested that, but was denied. Previous shipments received were poorly packaged with large openings - surprised that nothing was missing! Stick to Amazon. Temu has the worst customer service! Christmas is a week away and they won't refund for my lost shipment.
Hi Lynn, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season and carrier availability. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have any other questions, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
My first order on Temu went great, but the second order said it was delivered, but I never received it, so I requested reshipment, only for it to get lost and never moved past a certain point and tracking just stopped. I had to request a refund. Now I'm scared to order anything else from Temu.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Dont ever try and return an item. The entire process becomes a nightmare! No return shipping label can be produced. After several attempts talking to customer service i was assured they would refund the two items i was trying to refund, well only one item was refunded and after reaching out to them yet again no response from them yet again. I would advise anyone purchasing from Temu to be happy with what you purchase because you wont be getting any refunds. Use a credit card and dispute the bill that's the only way youre getting your money back!
Hello Joyce, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com). Have a great day! Best wishes, Coco
I will be the first to admit that the products on Temu are cheap and of reasonable quality, however the company sells your data to scammers who will email you relentlessly. Please be aware and do not use!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This place is total bull$#*! i purchased about $150 worth of merchandise waited a month and still nothing my tracking is just a label they bought but post office is still waiting on items total scam the only thing i can rate this place on is customer servive they were decent which just makes me question it all wtf! They said they were refunding me and im still waiting on that so we will see wish is legit guess ill try there
Hello Kimberly, thank you for shopping on Temu and we are sorry you are experiencing difficulties with your recent order. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If your order is refunded, please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again to me directly at taylor.wu@temu.com. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Taylor
I ordered my items march 1'st and it's now the 15'th. Ik it takes some time but wtf I been waiting!. It went back on my shipment date by 9 days!. If I don't receive my items by tomorrow or the day after I'm not buying from y'all again. I'll come back and let y'all mfs know bc I'm mad asf on bro.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I got scammed by temu on receiving 5 gifts f I invite more people. I sent the invitations however each time new friend was accepting the invitation the price cut was less and less. At the end I was short by 6 cents and it didn't work out. I feel bad for my friends who I pushed to download the app. They even purchased stuff from Temu.
Hello Robbi, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I initially ordered $242 worth of items from this website. I was told to send a copy of my bank statement the last four of my account which I did not feel comfortable doing. Therefore I contacted customer service requested to speak to a supervisor was told someone would get back with me. They never did. They refunded my money thank God However, I was never able to apply all the great discounts they told me about the 50% off of does the five get free gifts. I was never able to apply to. I think it's this is a shame I really do and this is this I really like the little stuff that I saw. I couldn't tell you about quality I can tell you about shipping, but I can tell you about customer service Down the drain.
E Steen
Hello Erika, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system temporarily froze the account, canceled and refunded your order to your original payment method. If you wish to avoid potential cancellation of subsequent orders, please verify ownership of the payment method or shipping address used on this order. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at help@temu.com, We would be happy to look into this for you right away. Best wishes, Temu team
I purchased a dress, swimsuit and Tshirt. I couldn't believe the low prices. I figured you get what you pay for, however after reading the reviews I thought I'd give them a try and I'm so happy I did. The quality is much better than Walmart at half the price. The only negative thing was it took 2 week for it to arrive.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I had three orders w a temu of about 60 items - one order was many socks to give to a local homeless shelter. Other orders were for misc items for house, car, clothing, kitchen etc.
Every aspect of doing business via their app was totally satisfactory. No problems, no glitches.
Great technology to track items and return as well. I had one of three sweatshirts I ordered that I just didn't like the style so I requested to return it. I instantly got an email telling me that I would get a credit on my PayPal (which I did in two days) and to keep, give away or recycle the product. No need to return.
Everything was legit and easy to do business with. Their prices are very low and you just need to recognize that shipping, if from china, takes some time. My longest wait was less than two weeks. The quality of the 3 sweatshirts and dozens of socks was fine.
So I was wrong. I thought that if it was too good to be true it's not true. Well it's true.
Sam Marcus
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It says you can get stuff for free. It lied. It makes you buy 10 things just to get one thing. The delivery is horrible and this place is a scam. If this place keeps lying I will sue. If they keep lying to us I will sue. They should change there policy and give us free things for free.
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco