Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I love this mini washing machine it is so cute and works so well. It was delivered quickly and all in one piece. I am so happy with Temu service and product. I highly recommend it to everyone and you will not be disappointed. Great product great service I will continue to bring my business to Temu. Thank you!
Lorraine Nicks
California
The product is bad and adds are fake and scam to get you to give other people contact and details do not get involved in any promotions all they do fake the info u give them to there own benefit not trusted at all
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, so we can help you investigate right away. Have a great day! Best wishes, Temu Team
I have ordered from this site five times and have yet to get anything free. I spin the wheel and it says I win five things if I send several referrals which I have and still nothing. Why advertise it if your not gonna give it.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
My order was delivered to the wrong home, I informed them, and the picture taken by the delivery driver was not my home. I did everything they request me to do and they still refused to refund me my money. I did not feel like a valuable customer because they keep transferring me to different departments and when they finally had someone to help. Molly stated that my delivery was delivered to right address and to take a look around my home. I definitely look around to see if I had been delivered but it was not. I would not contact costumer service if I did have my items that I bought. The thought of someone having the things I bought it makes me mad and sad because I paid for it and was excited for them.
Hello jasmine, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought multiple orders, at least over 20 in one setting, and this company took my money and canceled all my orders, and now they will not give me my items, and the items that I wanted are no longer in stock because they canceled them without a reason when I have been verified every single time for the past five days, I don't know how many times I have been verified and my items have still been canceled. Worst company to deal with and talk to. I would not recommend and I would not buy.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Order a couple of items, but never received any of them. Refund was not possible before I receive the items, but they never came. With no chance to talk with customer service I deleted my account with Temu. I lost $39 only, so please do not make the same mistake.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
After ordering over $100 and 7 days later, they tell me it has shipped. Call UPS, they told me they don't have it or receive a notice to pickup anything. Anyone can generate a UPS#. Will you believe Temu or UPS?
Hello Boone, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy
I would give them a zero. I ordered two outfits and received a bag of cheap jewelry. I returned the cheap jewelry and asked for a refund. They said I didn't return the outfits. When I told them I returned what I received they wanted pictures. I had already returned it and sent a copy of the return label I received from UPS. They denied my refund and said I didn't send back the two outfits. So I was out two outfits and a bag full of cheap jewelry. I will never order anything from this place again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Disgusting customer service, Evri didn't deliver parcel safely, contacted Evri they said it's down to the company to refund or replace item as their self the courier is at fault so the company should put a claim in (with TEMU can only do) spoke to someone called Jessica she's refusing to refund me. The site is messed up and they stolen my money and I don't have my items I ordered due to the courier service they use. Temu are money stealing company and scam their customers out their money
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I wish I would have read thru all of the reviews before ordering. I don't think that they actually ship anything. I just get a notice that my item has had a label created and is at a shipping partner. Tracking is USPS but they do not have any tracking because the items have not actually been shipped. It has now been over 3 weeks. Oh, but I have been charged for everything immediately. If it looks too good to be true then it really is, I'm just mad at myself for falling for a scam. Doubt I will see any products or my money back but I will try for my money! (good luck trying to contact their "customer service") because it really doesn't exist. So, my advise is JUST DON'T ORDER FROM THEM!
Hello Trish, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com. We'll try our best to help find a resolution for you asap. Thank you and have a nice day! Best wishes, Temu Team.
I'm skeptical of online shopping bc I'm hard to fit,but Temu has so far done well.Their shoes are wide enough for my size "D" width,and I've ordered 2 size "7" sandles and they're a good fit.I ordered an "xl" summer dress,where I normally wear a med/lg,and I'm glad I did bc it runs small but I'm pleased with Temu so far.The prices are fabulous and shipping is fast.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I had ordered several items including a tiny brass bunny and a tiny brass tiger. My husband and I created a keepsake shadowbox frame that included several items from TEMU. Every order purchased, was just as advertised. The brass items were heavier and better than anticipated. The frame was a tribute to our good friend, a magician, "The Great Raguzi".
We had a magic wands, doves, a brass tiger, tiny playing cards, dice, and small L.E.D. lights.It turned out to be a beautiful treasure for Raguzi's birthday celebration. Everything came together because of a website like Temu.com. Thanks Temu.
I will definitely recommend this site and seller.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I didn't receive a parcel from TEMU. The courier left my parcel on the doorstep in full view of the street, and someone must have picked it up. The EVRI Couriers emailed me back saying this was not delivered correctly! I sent copies of the email to TEMU and long story short it is all standard replies i haven't had a conversation with a human.
Hello Gillian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had 2 orders with this company. First order was delivered with no problem. The second was lost and labeled as Invalid Address by Shipping Company. I reached out to TEMU and chatted with a representative who told me that now it's my problem to deal with their Shipping Provider. Basically, they are washing their hands of the problem. They refused to cancel or refund items. And that $5.00 credit you are supposed to receive when an order is late, is definitely a JOKE. I will never order from this poor poor company again. It's definitely TOO GOOD TO BE TRUE!
Hello Carol, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
1. Price of Temu is cheap but most of the item are not good quality, especially clothing. Never order any clothes from Temu.
2. They always ship in the plastic bags so some of the items didn't hold their shape when you receive it and you have to contact their customer service to complain.
3. When return to Temu, they asked you to put their items inside the box but they shipped them to you in the plastic bag!
4. Make sure that you take pictures of everything you send back to them. One time I sent back the only t-shirt in the small shipping box from USPS and the warehouse said that they didn't see anything in the box. Another time I sent back 3 items and the warehouse said they only receive 2 so they won't refund the 3rd item.
Try many times and finally give up because it takes a lot of time to return because the quality is not worth the price you pay.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Here you get amazingly low prices for very low quality items. I ordered a large jacket. The actual size is medium. I just used it once during the cold storm on Dec 22,2022. This jacket will not unzippered. I had to force it open. Never seen so low quality items. I am 6'5" tall, 165" pounds. The hoody is so small it will not close. Picture included. The zipper will not work after 1 use. I had to force it open
Hello Hector, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I ordered 3 summer dresses on sale at the Temu website.
Got a text and an email stating that items are already enroute.
Got another text and an email stating that it was delivered and received.
How can that be? Since I was at work and no one was at home to receive
Said items. Emailed them back and got an auto pilot reply, for me to contact
The seller. Such a hassle. To this day, no refund was made. A big SCAM.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I never received this item because Temu shipped it in a cheap plastic bag and it must have gotten torn open and items lost during shipping. I went to Temu for help and they said that they could do nothing for me that I would have to contact the shipping company. When I went to the shipping company they said they could do nothing for me that I had to contact Temu for help. Don't buy items from Temu they don't care!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Haven't really had any reason to shop at any other place than Temu since finding it. You really do have everything that you need all in one website but you also get affordable prices that get lower with the many sales, promos and discounts that you can get on Temu. Had a few experiences that weren't that great but Temu customer service is 24/7 so someones always there to help out!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
As a first time customer I spined the wheel and it landed on a 30% discount. At check out, I tried to use the discount code but it will not take it. I called the customer service number and after many tries someone called me back the next day. I was told that they will credit my credit card which was charged on the same day. I received part of my order yesterday and the rest is coming on 2/3. I have not opened the package and I will return everything because of the false advertisement and terrible customer service. If you do shop from this site make sure you receive the discounts they supposedly offer.
Hello Alexandra, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at taylor.wu@temu.com with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team