Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I love this site. Some really good product for great prices. This site is no my go to site for online shopping. Even their clothes are great. Shipping is very quick compared to other sites and they are good about returns.
Its so much easier to follow trends and aesthetics now that im on temu but the best part is that temu is affordable so i dont even have to spend a lot of money to do it! Temu is always on top of whats hot and popular which means that so am i because they offer much cheaper alternatives that are just as good as the real things.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered a 4.5" mirror diameter telescope. They sent a 3" scope which I could have bought for cheaper here. To much trouble to return but I may return it. 3" is much less light gathering power than 4.5" they advertise.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I dont know why temu doesn't advertise it more or maybe its just not showing up on my personal feed but they sell products directly from great brands like lenovo! I couldnt believe it when i saw it bc the prices were so crazyyyyy but i couldnt resist getting stuff and theyre honestly the greatest! You get legit products from legit brands without the overpriced-ness of it all.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Impossible to trust facing liars. They never apply credits neither rewards. They abuse the credit card with duplicate transactions. They should use the credits under the TEMU account however they charge the bank credit card. Total trust abuse.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Idk about other online shopping places but temu is probs the only one that has been v vocal abt their commitment to the environment. I wasn't planning on buying anything to begin with because I try to avoid online shopping as much as possible (the pollution produced by logistics alone makes me feel bad) but the moment I saw that Temu offsets their carbon emissions I was immediately on board. I don't bother online shopping anywhere else anymore <3
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I returned 3 bags full of items and did not get my money back, eventhough Temu confirmed the receiving of the packages! Utmost disgusting scamming-practice! Then they ask Trustpilot to remove my review! I am furious!
Hello Avanisha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have purchased a few things with Temu now. I have to say that the shipments are pretty slow overall. But worst of all is the return process. I returned my items on May 25,2023 and used Temu shipping label, and they still don't have the package! It's been almost 3 weeks. I checked USPS and it says the package is moving through the network. That's a really long time to wait for a refund. Once this is resolved I won't continue to shop with Temu. My question is, where are these packages being returned to? I don't feel it's worth it to shop on Temu. I will just go back to Amazon and pay a little more money and get great shipping and returns. I don't recommend Temu. I don't trust there return process. I'm hoping to just get refunded and be done with them. I learned a lesson. BUYER BEWARE. DON'T SHOP ON TEMU.
Hello Victoria, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
Temu has the best prices and top quality items. I am seriously hooked on them. Have not had one issue, have ordered for my home, furbabies, appliances, you name it. I am very satisfied with them. Time wise for shipping and receiving is not an issue, it comes well packaged and shipping is free so what's a few days more. Thanks to all of you
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I wanted the dresses I ordered so bad. They came as the tracking # said. I took them out of the package and tried one on. They were TOO small and they had long sleeves which I didn't order either. The dresses were to have no sleeves at all. Not satisfied at all. Will not order anymore.
I have no return label, so the package will have to be sent regular mail.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have a credit with them totaling over $30 and whenever I try to use it, the check out system wont allow, me to use it. Customer service tried to tell me I used it on an order but when I showed them it still sitting in my account and to show me how I used it, I get crickets and a page out of the playbook. They are allegedly from Boston, but customer service is clearly outsourced. Until this issue is resolved, I will not order again and if anyone asks me if they are a good company, my answer will be a resounding no. Going to try AliExpress. Maybe they will do better.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They hold packages and just start combining all your orders well past your shipping date. And start trying to get you to contact usps when it hasnt even left there country! Right now its 16days past the latest package, and 30 days past the first!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Don't shop Temu! Screwed up my orders not once but twice today. Haven't given my temu credit that's 270 dollars and then refused to credit my account for all the hassle! Save yourself the trouble. Shop elsewhere! VERY ANGRY
Hello Renee, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed my order on Feb 2nd and it arrived on Feb 8th, earlier than expected. Items were typical discount quality, but well worth what I paid. I was a little leery, in the past orders from overseas took forever, but Temu did great. I already placed another order. And my pup is happy with her bone!
Hello Barbara, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
They charged me for my order, marked that they delivered my items, I checked my mail box and mail office in all compartments. It got sent to the wrong mail box and I don't have my items. They need to fully reimburse me to change my mind about why I should use this app again.
Hello Rebecca, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
I am extremely disappointed with Temu. I ordered a lot of stuff for my daughter's dorm room almost 2 WEEKS ago and only one item arrived and it wasn't even something I ordered. Another item is showing as delivered but was supposedly included in the package with the wrong item! We are now having to rush to find other items to purchase because our Temu orders won't arrive before we leave for college and I have no faith what we ordered will actually be in the packages.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It lures new clients by spin a wheel and earn $100 / $200 coupon which you need to read between the lines to know the details as it is not as simple as getting the coupon and using it. Also before you get the coupon you HAVE TO buy 3 items to get the coupon. The one that you cannot use in any case. I did all the steps and closed the account before being wrapped up in their scam.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Don't use this company, they will play with your refund and reduce the amount of it, in another words they will steal your money. Quality wise is poor at the least. You will regret certainly if you use them. I think the reviews they are getting are fake and probably work out from the TEMU
Hello Cesar, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
My husband roped me into this. So I ordered $25.00 worth to get my (FREE) stuff. Not free. It was the biggest bunch of junk I have ever seen. No not only out $25.00 I have to get rid of this crap. Don't get sucked in. It's not worth it.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just want to put a big thank you out there to Temu for ruining Christmas for my kids ordered $600 worth of stuff. Only three-quarter of stuff came in and three-quarter of it was damaged. Temu said that they were not going to refund me or replace it so now my kids are going to get toys and half of their presents for Christmas, and when I told Temu, they basically told me that it wasn't their problem
Hello Dustin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team