Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Anybody that's reading this review or their orders from Temu needs to stop shopping with them immediately. They are a bunch of robbers. I don't even know if they even sent orders I think they just take your money and they don't even send your order and then they tell you you're not eligible for a refund because on the side it shows delivered in on your side. It shows deliver to they want you to check around you and after you tell him that you checked everybody, they still tell you that you're not eligible for a refund on so.
So you spin and are supposed to get the dollar amount you win, WRONG! There is never a credit. In fact the prices later charged are often double! I ordered 53.00 on website after 100.00 off spin,, charged 252.00on my credit card. No way to dispute being charged over 5x's what ai ordered. Items described ordered were junk!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I recently found site temu. I placed multiple orders nothing has been shipped out or according to
Them even packaged for shipping. I have orders that are 10 days old and not even packaged, however they have my money. Monies for five orders, I have nothing!
Hello Mindee, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I bought 2 bangers for my dab rig, and i had read some reviews which were bad on them, but i decided to give it a try because around here bangers are 14$ for one usually, so i got 2 for 6$ each, came out to liek 13-14$ for 2 on temu. So i made my order, and here we are 4 days later, i have received the bangers, in perfect shape, and they seem to contain the smoke alot better than my other banger, best 12$ i've ever spent, temu for the win!
Hello, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I had no problem with temu until they've switched using Halify as their deliverer. There is no estimate delivery date and time. You ask for updates and they update you a day later. My package was stolen due to not knowing when to expect my delivery. It was left outside my house an entire day without me knowing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered 13 items from TEMU.COM. All were clothes. I received only 1 item ( a kid's backpack) that I did NOT order. The package indicated the weight of items to be 4kgs while it was such a small package weighing less than 1 kg. I feel this was a calculated scam.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I think fishland is a scam. The closer you get to the prize the more feedings you need and the fish become worthless. They just want you to invite people and shop.they should at least give you more of a chance. And it is so boring and takes too long.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of. It doesn't even matter what's happening in my home whether my corgie need a new toy or my kids break something or even if I realize that I need something, Temu is good for a really bargain price
Hello Dylan, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu has been great so far, ordered like 5 times and received everything in about a week after purchase and everything looked great for the price, also 5 star Customer Service I had a minor problem and customer service made me a happy customer. I'm already working on a new order I can't get enough of Temu
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I really liked Temu at first, then they show who they really are. I was cheated out of 10 items and they will not correct it. Took my money and cheated me out of 10 items. Will not buy from them again. Steer clear of this so called company. The worst!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have heard about this company but was hesitate to look into it until I saw one of my FB friends who placed an order and received it. I have not yet received my order, it's been about 10 days today. So between them and LaserShip, the time that you get your order is SLOW.
Hello Michelle, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Temu's products are fun to scroll through and the prices are amazing I was extremely satisfied with my purchases. Plus, they arrived very quickly and I sure appreciated the free shipping! My only problem is with their "free offers." They seem to be usable only to customers who have cell phones. Not everybody does. I scanned through the negative reviews here and these "free offers" seem to be problematic for a number of unhappy customers. Maybe they should just eliminate these offers that seem to discriminate against folks who don't have cell phones or ones who choose not to put the Temu app on their phones. Their prices and their fun merchandise ought to be enough.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Never received the package. The delivery company left my package on the street for anyone to grab. And Temu told me to call the shipping company. Be aware!. If you package stolen or missing. Temu will give you the run around, and you have to sort it out on your own and lose your money at the same time.
Hello Brenda, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
My first shopping was okay I did give or disposed of like 7 items of very low quality. Although it wasn't that bad they refunded 4 items. Then I did a big shopping for $153.00. They split the order into two different packages fine, I got the biggest package but the second I never got it. The order was placed on February 1st... Still waiting. I did ask for a refund because I never got my order, but they did give me a store credit... I place another order and still waiting for it to be shipped. 3 days going into 4. I realize instead of shopping from them I rather go to the store or shop on Amazon at least they work quickly to resolve any problems. Temu not cutting it. Too low-quality items have long shipping delays I rather pay for shipping and get faster... In my opinion, I did email them today six times to no avail. I'm done they can keep the money and at least save me a headache.
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I was really happy with Temu until they decided start shipping my packages without a signature in my building? My last shipment I was at the cottage and I had to call the courier company to hold at a UPS location so that I can pick it up but this time it required no signature. I did not know that so I left to the cottage all to find out they had left it at my door! I can't believe they would leave over $120 dollars worth unattended. I think that's so disrespectful. And they won't even try to find my package nor give me a refund. I am furious. I think this is fraud. I have never been through this before.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I put 33 items in my cart nd check out. All of sudden, I got a notification on my order but only for 20 items. I went back into my account nd saw 13 items in my cart and asking me to check out again and make payment. My previous order was definitely scammed too because I sens all I ordered for did not arrive and those that arrived too forever. Temu is " NOT TRUST" many of my friends saying the same thing. Whatever they order for come half or missing items. Temu is scam! You will never get the total of your items and it will take forever to receive your order. I chatted with Cherry to no avail. The customer service representative is 👎 she argued with me for more than 1 hour. She said before I check out, I have to select the items I want. But I did not select any and they only processed 20. Why should they process any if the rule says I have to select? And why 13 was left in the cart and asking me to check out again and make another payment. Beware!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I want to love this website. But it's pure spammy. The coupons and coupon codes are just spam to get you to buy more. There's not a lot of transparency. Every order they get shipped out ships with a courier within your country. It could be one of many, but most of the time they ship with an incompetent shipping, courier and packages are never delivered. You then have to use your own time and energy to call customer service from that courier, instead of Temu, using their customer service to make it right. If they are the ones that ship it on any platform, then they are the ones that should be taken care of tracking down the package and making it right.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I keep seeing a lot of reviews about the quality of the stuff on Temu, but tbh just manage your expectations cause the stuff here are pretty good for the price. They're for sure better than Wish and they deliver faster than Shein. I've ordered from the site like 5 or 6 times and all the items I got were pretty good. It's easy to use the app, checking out seems safe and I got my orders around a week after ordering. It's a pretty good app for people who want to find good but affordable stuff, but you gotta consider the price point when buying!
Hello Rose, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I bought several things that were not nearly approved by me as my previous order. One of the things was the official national mah-jongg card. On the outside it says 2023 version, but inside is his 2022 version. This probably disappointed me the most because it is false advertising. I thought I was getting the latest version and instead I got a This probably disappointing me the most because it is false advertising. I thought I was getting the latest version and instead I got an old version. Instead, I got an old version And instead I got an older version. Also, I ordered a dog harness which was too small. I ordered several tops for mason jars. One of them was terribly bad, the other things came through fine, but remember these are not expensive things, so not up to a lot of standards. My previous order I got some brushes, which I really like, and some artist pens, which are very nice to all of them came on time.
Hello Suzanne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Hey guys,
Here to fine you my quick review on Temu. This has to be the worst online shopping experience that I have EVER encountered. I ordered 4 items online on the 7/1 it arrived at the airport on 7/8 and has been stuck in transit for the last week now. Ontracknhas been a complete JOKE! Like where in the hell is my stuff? This is so frustrating to be taken advantage of like this. I I'll be requesting a REFUND ASAP! Never will I order from a Chinese website. And to think that the NFL sponsored these guys with an ad during the Super Bowl. Are you freaking kidding me? Stay away from these guys. Get it together TEMU.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team