Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
After taking the time to send invitations out for new and existing customers for their promotional invite friends for 5 free gifts. Only the existing customers were credited for accepting. I had 3 friends never heard of TEMU accept sitting right next to me. They have yet to be added to promotional 5 free gifts. It's a scam to get more people and not pay for the advertising. Actions are being taken to stop this companies blatant false promotional programs. Temu is an absolute disgrace for their actions. I shall be canceling my orders and returning the one being delivered today. They went as far as offering me 20$ credit to keep me from exposing them for their disgusting actions. So not only do they know they don't care!
I just received a broken item from Temu. I reported it to them and they credited my account and did NOT require that I send it back. I've also had one item a day late and was credited with $US dollars. Some of the thing they sell are obviously crap but they seem to stand behind what they sell.
Hello John, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I really needed a new hair dryer because my old one broke and I just couldnt resist the prices of the ones that I found on temu. I was scared at first bec China products but I ended up getting this one and am sooooooo happy with how good it is! Its as good than my old one and works rly rly well. I was wary when paying too, but I didn't have problems paying with my card. In fact I have another order for a matching vanity set arriving soon!
Hello Carl, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Let me explain, I read reviews talking about quality, and these people are ridiculous, the reviews are unfair to Temu and other vendors, let me explain on a lower level for the under educated who write negative reviews without cause, if you want a $100 flashlight, go out and buy a $100 flashlight, but to spend $2 and expect a $100 flashlight is ridiculous, and then you take it further by unfairly judging the product via stars and reviews as if you had paid $100, get a clue, quit damaging sellers reputations and ratings because your ignorant, Temu is 5 stars all day long!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm not sure if Temu or Laser shipping is at fault. My last order showed delivered and signed by someone i don't even know. The delivered address just shows my zip and not my full delivery address. I am not happy about this and probably will not be purchasing anything more and run the chance of this happening again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
You are certainly on your own with no recourse, no one to talk to, if there is a problem there will be no recourse. Our merchandise was sent to the wrong address and spent 1 hour with the chat bot trying to resolve the problem. My wife made the order but the chat bot says there is no record. We have an invoice and an order number. Asked for a phone number to resolve the problem and was advised there is no customer service number by the chat bot. It advised us to sign into our account. We have no account with Temu. We made the order, paid for the merchandise, and was billed by our credit card. We will follow up on the dispute with our credit card company. BUYER BEWARE
Hello Glenn, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I've been buying from Temu for months, usually every week. Their stuff arrives on time. I got a $5 credit one time it hadn't shown arrived. I told them it had. Customer service is suspect. The one time I messaged, the person communicating with me used English well. The comprehension, not so much.
Hello Rod, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
First time ordering form temu after hypes and first time perks.
They promised to deliver items to my door but nope. They said "failed to deliever" which I have no clue why cause I get items from aliexpress and dhgate with no issues. They are all from China!
Anyhow, they told me to pick up the items from their warehouse where it is over an hour away from where I live. I complaint and all i got was i understand your frustrations. We put customer's satisfaction as our priority. Ha gonna cancel the transaction with my cc.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My items were scheduled for deliver on March 17 to 23. I think shipping was delayed. Temu immediately gifted me a $5.00 credit for the interruption in delivery. I just want to ensure the customers that Temu is an honest company. I am in Texas, USA. I just received an update to my delivery and it will be here by tomorrow, the 22nd of March. This company is dependable and trustworthy. Don't hesitate to remain a customer. I will continue to shop knowing that my purchases come from China (but what doesn't) which is definitely far away.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
My orders still pending for almost a month now. I called the customer service they said they dont have the control and I have to call the suppliers? Why should I do that? So dissapointed.will not order ever again! Anymore!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Never shop with Temu, these guys sells defective, discarded items, they pick discarded items from company, that why they sell so cheap, first time I ordered 5 things from them, all were defectiv cigarettes lighter did not work, torch did not work, knife missing blade, bracelet was so cheap made not even worth $00.50, totally garbage everything, never shop with Temu
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had ordered about $73.00 worth of stuff, arourd 40 items. I received a small portion, maybe $20.00 of them. The packing was awful, looked like somebody had opened it and repacked it in a flimsy hand wrapped plastic bag, it was awful. Delivered by USPS in my mailbox! The large items had disappeared! Never again will I deal with them.
Hello, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
You get what you pay for, the stuff is okay, Mm some of it is good but most of it is meh and ok, i just wanted to test it out so i spent like 20 bucks on it and it was okay ig, i wouldn't buy there again tho so
Hello Brendon, thank you for shopping with Temu (tee-moo). We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
To return defective merchandise have $1 you have to submit pictures. Example is a defective flashlight that after 23-hours of charging is still dead and will not turn on - and they insist on pictures to even "consider" allowing it to be returned. Free returns is a SCAM on Temu!
Hello Joe, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I purchased several items from them, was missing several pieces. First I was told that they shipped them, even though I took pictures of the packaging that looked like it was opened and re-taped closed. They finally stated as a curtesy they will refund my order, which I thought was nice. I never received the credit. I have been trying to get a response from them and I can not get one. I am told 24 hours, 24 hours and again 24 hours. I finally was then told within 8 hours, still no response. This company is a Scam. Do not purchase from them you will not see your items or get a refund
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
Scammers. Don't order from them. They sent broken items. When you returned the broken items, they didn't find it. You have to show proof that you sent the product. Sometimes they didn't send some items. When you asked refund for those missing items, they didn't refund you. Their Customer service is wrost. If there is options for negative ratings, I will definitely give it.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I got $10 online credit for two of my shipments that were late. The credit was only valid for 48 hours to place a new order. So basically if you don't place the next order within 48 hours you will loose that credit. This is a big scam. However, I wanted to return some items that I thought were not usable for my need. I submit the return order and I was told that I can keep the items and refund was issue right away.
Hello Curri, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I recently utilized their rewards program and did every single rewards program out there in amazingly I am won away on every single one as a former teacher of the year I utilize my network, and I know people signed up specifically however, each one is won away all seven categories I find that very strange and I feel this company is scamming people to build their database and if I am wrong, I want it proven to me because I did a life chat and amazingly they don't respond after you state something like that they don't know what to say so each of these categories is one dollar a way that is impossible logistically, logically, and mathematically, do not get scammed by this company. Do not give them any other personal information. Do not trust them. I have no reason to and I've ordered two orders in the last two days. I will be contacting my credit card if there's somethi
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I ordered items a week ago and none of it had been shipped. I'm leaving out the country and thought it would be a good item to order butNope. It won't be here on time of my flight. Then they sent a 5 dollar credit. No need because I won't be using this site again… It's not convenient, I could go to my local flee market and get the same items for my travel. Never again Temu. First customers. First impressions
Hello Alicia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I made an order and received a message that my package had arrived. The package was not deliver to my mailbox or porch, l looked everywhere for this package. I checked with the post office like they instructed. It had shown as delivered but I did not have the package. Post office ask for the insurance number to start a claim. I have been back and forth with emails about this with TEMU but apparently they do not insure the packages and said it was my responsibility to ask for signature on delivery. There was no where on the web site stating that I had to request this. Bottom line is did not receive my package and they keep my money. I know it could be a delivery problem, but they should have insured the package or self insure, either way be aware that it is your responsibility not theirs to get the package deliver properly. I did find out that the customer is never right with TEMU.
Hello Bryan, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Rachel
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team