Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
They claimed they shipped the order when tracking number said it wasn't shipped, and then customer service spent an hour playing dumb and going in circles copy pasting their own website statements as "evidence" it was shipped
This company is a fraud, they just want to steal Americans information and data. I placed a legitimate order, there system kept denying my debit card and kicking back to recommended PayPal, so I used PayPal and 5 now later my order was canceled for no reason without any notice before.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The quality of stuff you get is good, the only thing about Temu is it's not as incentivizing for returning/potential returning customers with deals being given out only to new people who join the platform. Temu also sends a lot of deals via messages that say I am selected to get a discount/reward but when I attempt to claim my discount/reward, it says I'm ineligible and when I scroll to see if I'm eligible for any activities, it only brings me to ones where I can refer other people. I understand the platform is really striving to obtain a bigger following but it should also attempt to appease potential returning shoppers like myself.
Hello Avery, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered some cheap and cheerful items from Temu and having read the reviews after I had ordered I did not expect them to turn up. I am pleased to say that they turned up at lightening speed and I am delighted with all my purchases. I bought a Christmas jumper that is absolutely the right size and certainly doesn't look as cheap as it was. Will certainly purchase from them again.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought one time, a few things. They lie about their products such as a necklace being 18 caret gold plated. It was painted gold. The PKG. Was at my door and when I picked it up realized the gross orange dye all over the bag was all over me. The dye along with my pants and shirt were ruined.
Because my card I used was compromised after this sale, the account was closed. They will give me a store account. Are they crazy or what. I will never recommend or buy from them again.
They claim to be 5 stars. It's rigged. BBB will not back them. They are nasty money hungry sales people who could care less if your dead or alive.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had to send some of my products back and they were not good quality butI did get a refund, after I received my refund I ordered some more products and got them back within the time frame and was better quality. I don't have any complaints as of now I gave them a 5 review.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered two dresses which came to a total 19.30. The shipment was supposed to be delivered in 2 weeks. I kept tracking it and was expected to be delivered via USPS. One fine day I get a text stating that my shipment was delivered to a neighbor. I checked with my neighbors and no one has received a package. So I asked for a full refund. They are stating that since their records show it was delivered they will not do a refund! Absolutely scammers. Do not trust them one bit. This was my first time and will be the last time!
Hello, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
The water bottle is really pretty and the color doesnt easily fade or anything. It helps me track my water intake throughout the day which is good for someone like me who forgets a lot. The straw makes drinking from it more easier and the words of encouragement are also very nice :) Bought it because the temu reviews are positive and because it seems big enough for me.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have placed three orders so far. I received the first order of mixed household items and the second had more clothing. I am truly surprised. Everything was of good quality and arrived on time. I expected the clothing to be cheap but it was all good quality. I love everything. I bought a fry pan that had a tiny dent in it from the post office, not Temo. When I wrote the review they immediately messaged me to see if I wanted to return it or wanted a refund. I kept it because it was perfectly usable. I can't wait for my third order.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I bought these two bubble gums from a granddaughters. My daughter went to use them, put batteries in but in the battery compartment it's missing a hard to keep the batteries in place. I'm trying to get a refund but they insist they need a picture, well I don't have a picture. I thought this was a good site but I will no longer be using this site at all. For a $4.58 and a $6.98 bubble gun machine yes I want my money back. But I don't feel I should have to provide a picture when they're not even in my house anymore. Terrible company
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm pretty new to Temu like a month or two and really quite impressed. I have made a number of purchases and have returned a couple of items, nothing wrong with them just wasn't what I thought they were and Temu had no problem with me returning them for free. I have kept and am using everything else from clothing to power tools and am very happy with the purchases. Definitely am going to buy more and will most likely use aTemu for gift purchases. Shipping time has been very reasonable too. Thank you Temu…..
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
One of the best things about temu is that their customer service is open 24/7 so i can shop day or night without worrying about having unanswered questions or concerns. I usually work nightshift so its really hard for me to catch the usual hours when customer services are open so temu having a 24/7 customer service chat is really helpful! I can always talk tosomeone whenever i have an inquiry about a product or something.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
The shipment tracking is awesome. And I love how they offer a coupon if your delivery is late. I had to return one item and they refunded me the purchase price and I was able to still keep it. They are the REAL DEAL
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Personally I wear these when I'm just lounging at home. V comfortable and the fit is also pretty good and loose. The length of the shorts are also really nice but I wish that it was delivered faster. The fabric is also kind of stiff and hard but im okay with that
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I was skeptical about Temu at first, and based on reviews, seems to be hit or miss. Based on my experience, it is a definite hit. My order, despite including a few back-ordered products, arrived by the earlier delivery window. Regarding the "long" delivery time (12 days from the date of purchase for me), considering that the products were coming from China, and shipping was FREE, I was quite pleased! The communication about the order status was excellent, and my order was easy to track. All items in my order were correct and arrived in good shape. The value is great for the quality. The coupon offer and free gift were honored. One feature I liked was the ability to add on additional items for several hours after the order has been placed. Based on my experience, I will continue to use Temu in the future (especially for my daughter's dorm supplies), and have already recommended Temu to family and friends.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Really tired of arguing with the chat reps about refunds. They know that I only ask to be refunded for things that either don't fit or look bad, but they are always creating tickets and making me wait! I always just tell them to credit my Temu account anyway. The one tonight wanted me to return $3 worth of rings back to CHINA. I told her no, I wasn't doing that. I've made my last purchase with my hard earned money from this website, THANKS TEMU for getting richer from me, your customer service sucks anymore! Ps- I've spent thousands of dollars on your products and have loved you all so much, not anymore as I am very sad to say. SAD.
Hello Lesley, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
I ordered about 8 items, a boy shoe size 13 was way too big, a girl shoe size of 3 was way too small. One item (fishing pole) was missing from the package. I asked for refund of the pole, they insist it was packaged inside a small bag. It is so ridiculous! There is no way you can even put the pole in that bag! They claimed their warehouse checked and confirmed the pole was packaged inside. They claim the package is about 24inx20in, not even close to the size! Never waste your time to buy anything from them again!
Hello David, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed and order, never arrived. They sent a wrong item. I requested my money back and they refuse to honor it. I got 2 different orders that never arrived and temu marked as delivered. Do not trust
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can help you. Best wishes, Temu team
Temu and Amazon have a lot of the same items. Those items are cheaper on Temu than on Amazon. You may have to wait a bit longer with Temu delivery but, I am okay with waiting. Amazon requires you to sign up for Prime in order to receive free S&H. Temu gives you free S&H with a purchase of $10 or more. They provide a delivery date window. If your item does not arrive within that time frame, you will receive a $5 credit. Returns are free and simple. I feel that Amazon is getting greedy. I purchased the 2 items below from Temu. The top was $3.67. The panties were $7.48. Amazon carries both of these items. The top is at least 3x more on Amazon. The panties are double in price.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
While I was make the payment for my orders, my payment was declined in all the methods listed on there. Called customer service, I was told for security reasons which is very disappointing. That means my problem is not going to be solved.
Hello Xiang, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at rachel.zhang@temu.com and I'll be happy to look into this for you right away. Best wishes, Rachel
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Veronika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team