Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I bought my grandkids these organizers after seeing how messy their rooms were a few days ago. The moment I received the package, I quickly helped them organize their stuff and I'm so glad to see how much cleaner their bedrooms and bathrooms were and how happy they were. :) Temu is realy great since even older people like me can easily buy things without having to ask someone else to do it!
Temu is THE. BESTTTTTT! Its got so much cool stuff that im literally addicted to it. Every time i think ive seen it all, i find something new and exciting. I can spend hours on this site and never get bored. If your not using temu, your missing out on some serious awesomeness.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm a 1st time customer to this TEMU app and let me say I'm extremely disappointed. Ended up canceling the entire order before even being shipped. I placed my order on June 5th and like June 17th I receive a message stating one or more items are not available and they'll credit my Temu acct. Those items were the reason I even placed an order so forget it Cancel the entire thing. Waste of time with this company. If your not shipping things out within 3-4 days of customers placing the order then don't bother being in business.
Hello, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable.
We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service through live chat when you have any further queries.
Users be aware! They do not have any kind of order preview or review before completing order. Bypassed having to log into PayPal and pushed through order. Wanted to use PayPal pay in 4. Contacted ther support team immediately. Was told to initiate refund through PayPal. Did that immediately, and after Temu support team said then couldn't do anything because of the PayPal charge back. It's been almost 2 weeks. PayPal and temu claim waiting on the other side. Havnt eaten in days, and no one cares. I have repeatedly asked why there was no order preview/review or secondary order confirmation. Was told the can't discuss company procedures.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am so happy that I found this app and gave it a try. Not only is everything priced super affordable and super great quality but the customer service is A1 as well. Fast shipping I get everything within a week from ordering it absolutely love this app I can't say enough good things about it And they have all these games you could play where you can also win a lot of free stuff it's super easy and yes it's all real I am a real shopper from The Central valley California 559 I'm not a paid person or anything like that or a bot try this app you won't regret it You're welcome.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
One major reason that I love Temu and always find myself coming back to it is because of its 10/10 selection. They literally have anything for everything and it also makes me feel super safe knowing that they get their stuff from different suppliers and manufacturers and that they absolutely c a n n o t stand counterfeit products! It's nice to know that the chances of me getting something fake af is super small but also that if I do, that Temu will come down on that seller so hard and avenge me teehee (bc no one likes getting scammed :(( ((((((()
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered two shirts and two USB ports. TEMU notified me when they were shipped. All I had to do is to go the their website to track it. I have now ordered other items, so if there is any change, I will come back to make my findings known.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 2 small items and accidentally called on so called one click button and all of the sudden too more big aitem were added to my small order of $23 and I was told you will pay additional $83
It was just yesterday and despite 3-4 emails I sent back and forth trying to cancel everything they shipped today all 4 items
Don't buy anything from this SCAM!
By the way, good luck deal with customer service that does not exist. No phone numbers at all etc...
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I got this for my kitchen a while back but then I got alerted that shipping would be delayed. I didn't even have time to be sad about it because I ended up getting like $5 credit and I was just really shocked because no other online platform does that. Finally got my order though and my grandkids and I are very happy with it, but I'm happier to see that Temu really cares about their customers :) Keep doing what you're doing!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a T-shirt on Temu and it was delivered in 12 days, well within the estimated delivery window. The quality was good and similar T-shirts would sell many times over even in discount stores. I save on the gas and time and the order comes right to my mailbox. No qualms at all ordering from Temu even though it is relatively new and unknown. I knew that Temu was legit and totally reliable because it is owned by PDD Holdings, a profitable multinational e-commerce company that is listed on the Nasdaq. It trades under the ticker PDD and was the biggest gainer on the Nasdaq-100 Index. It pays to do some research and not just read reviews, many of which are fake (especially the negative ones!).
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I finally got fed up. Temu issued me credits and took $59 away. They had a payment platform issue and kept on saying they have escalated.
Then they came back and said please order from a friends app.
What about my $59? I lost it
Also what I recd was wrong items. Now I can't even return as j will loose more money
Hello Prince, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My experience was really bad with this company, when they didn't have the items refund right away, but when shipper screwed up lost or damaged your package you have to wait 14 days for Temo to return your money. And the best. They want you to return goods you have never received. Your Temu order's return has been requested (#PO-211-
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Lowkey mad because their delivery partner wasnt careful with my order but kudos to their purchase protection that let me return the items even if the damage was minimal. I just clicked on the customer service button on the app and a rep helped me wih the return. Returns were super simple too since u just print out the waybill they give u and drop it off even got a full refund for everything.
Hello Oliver, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I wasted 35.00 ordering items from temu. Only two can be used. I have to donate the rest. Getting refunds from this company is rare. So never again will I order from them. The shelf for outlet have no way for you to attach to the wall. The lazy Suzy dont spin the bottom don't attach and the gold painted rim is already coming off. The refrigerator mask decor is pictured to covered standard top freezer refrigerator it don't its little peel and sticks. The peel and stick that look like bricks is paper thin. No real definition so it will look very cheap on a wall.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They claimed you can get a coupon when you maximize your order of certain amount. They don't honor the coupon when you did that. They said you will receive your coupon when your orders were shipped. My order was placed on 12/25/22@ 11:19pm. I want to use a $25 coupon that I earned from last purchased now (12/29/22@ 6pm). I was told the coupon is EXPIRED.
My orders have not even shipped to me yet, and the coupon they supposed used at that time of purchase already expired? Scam! Be aware of their coupon!
Hello Cindy, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at taylor.wu@temu.com with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor
I have made 6 orders to Temu in the past 2 months. 100s of items, totaling about $200.1 box has shown up. The others either haven't shipped yet or are stuck in transit and have been for 2 weeks. To compensate they have given me $5 five times... But I used $10 of it plus spent more just to have another box not arrive. Contacted customer service and they offered me another $5 and refused to cancel my orders that are WAY overdue... So I promised to go leave an honest review.
Hello Angie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Temu is straight-up lit AF! I was searching for some stuff and then i found theyr site, and now i cant stop using them. Too cool like frfr. They've got all the cool $#*! that i need and it's so easy to just get on my phone n open teh app. I can't believe i didn't find it sooner!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Be aware of Temu shopping platform. Our 1st 2 couple orders were perfect given Temu handled the problem correctly. When we received BAD products, they're gladly to issue our refunds. However, when we received our 3rd order with POOR quality items, we were responsible to shipping charges for any returns, which I found it unreasonable practice on Temu part. I've voiced my opinion with Temu's management with no prevail. So we decided to leave Temu for good. So shop with your own risks.
Hello Brandon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I don't think BILLIONAIRES have to wait as long as you do for items they purchase. They start with "Sorry! Here's a $5.00 credit for being late" then another "Sorry! Here's ANOTHER $5.00 credit for being late". Pretty soon I'll have a hundred dollars + credit due. I can't even rate the quality of an item because I still haven't received my items. If the items are anything like the expected wait period is to get them then I'm going to be very disappointed.
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day!
I was reluctant to try Temu because I never heard of it, but I am so happy that I did! My orders get to my house within a week & so far everything that i have purchased is very nice! Try it, u won't b disappointed!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.