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I ordered a coat for my son for the holidays and after a month got a text that the cost was delivered. I couldn't find it. They were good at responding to my emails and suggested I look around the house or maybe the package was stolen. Neither is true. I have a security camera and no one came to the door to deliver or steal a package. The holidays have come and gone and I still don't have the coat.
Products used:
Never received my purchase
I have been unable to login to FileJoker for over a month. None of my numerous requests to reset my password have been answered. None of my requests for a partial refund for the time I was unable to use their service has been answered. I have not been able to get a response from anyone at FileJoker. I own an international company with over 800 employees and if I ever treated our clients with such disdain and disrespect, we would be out of business within the year. These are really bad guys - Caveat Emptor,
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I placed my first order. Half of the order was returned due to quality issues or misleading...
Hello Dov, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind, could you please reach out to me at candy.wong@temu.com with your order ID and a screenshot of your review details? We are eager to help you investigate right away to find a resolution. Best wishes, Candy