Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
It takes forever for you to feed your fish. It's ridiculous. And why can't I use my own link on multiple accounts? It still counts lmfao. About to delete the app even tho I do make money on it SOMETIMES. Other times they put a freaking expiration date on it EVEN when you try all day to do it. Soemtimes it doesn't even give you the reward when someone uses your code new or not. Starting to not like it.
I ordered 5 pairs of shoes. I kept two pairs and sent three back because two were too big and one was not what I expected from the picture. Upon selecting my form of payment method for my refund Temu recommended selecting Temu credit instead of Apple Pay which was my payment method. Temu stated if I selected Temu credit for refund it would post within minutes as Apple Pay could take up to 30 days or longer depending on my bank. So I chose Temu credit as I planned to purchase from them again. Once I completed the return process I was told that I would receive my Temu credit once they received my items and they processed the return. So no matter what payment refund I selected I have to wait regardless. Temu lied about the refund process as selecting Temu credit does not expedite your refund.
Hello Stephanie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Placed my order on Dec 9th says it shipped Dec 11th. HOWEVER, the post office hasn't received my order and tracking was never updated I was told if it didn't arrive in 15 days I can receive a full refund. It's been over 15 days and now they're saying I need to wait for the order to arrive. How can the order arrive if it was never shipped or lost on transit? Now I'm writing to them again and their saying I need to speak with a supervisor. After that he just stops replying to my messages.
Hello Kaymatie, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Your case is out of norm. Customer satisfaction is the most important to us and we are constantly striving to improve. If you don’t mind, could you please send your order ID to me at taylor.wu@temu.com so that we can help investigate and assist right away. Best wishes, Taylor
I ordered 3 blankets, and a Christmas stocking was a free gift. Got confirmation that items arrived and all I got was a cheap dollar store Chinese fan. I made a dispute with my credit card and got a refund.
Hello Denise, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Coco
No complaints here. The title of my review says it all. The quality of the items I've purchased, the speed of shipping, the array of products and no problem with adjusting the order. Keep your eyes open to the measurement guides, and use them.that's the best way to order clothing.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Be careful with this temu, once u select ur order they will send u directly without ur confirmation its so bad, I just select one item I didn't checkout the cart but then after a day a notification pop up says ur order shipped, wtf really temu?
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I tried buying something but I had some issues with the transaction. The issue ended up being cause of my credit card, but I was really happy with how helpful Temu's customer service was. They actually helped me check why my payment wasn't going through They also responded to my questions and problem very quickly and I was able to check out my cart within 20 mins after talking to cs. It works really well and I also got free shipping and a lot of discounts so it was very affordable and within my budget. Will buy again
Hello Melinda, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I never got my package n I contact with temu team this is how they handle my case. Telling me they can not refund my money if i lost my package! I have video that prove my order never send to my house, i send them video and pictures they still dont want to refund my money. I need someone higher team tho solve my case and refund my money
Hello Cindy, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email help@temu.com, or phone 1-888-495-8368 so we can help resolve your issue. Best wishes, Temu Team
I don't understand, I always buy from this company and no problem but this time, the Items not delivered To know what's happened I need to pay 2$ for an answer? It's present's for Christmas, I didn't know what to do.
Hello Lea, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I am a new customer and have received my first purchase which had a pair of jeans that I ordered and I found in the pocket a solid piece of either a rock or a rat dropping it was hard and I was afraid to touch it when it hit the floor. I have washed the jeans before I put them back on I just wanted your company to be aware that sometimes there are things in the pockets
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This is a second time in just one week I have received a wrong product, different quality and not what I ordered. Also one item a painless nose trimmer is missing. I am an old customer and buy a lot from Temu. Disappointed.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I had a pair of sandals in my cart. They were there for awhile because I had started losing interest in Temu. Anyway, after they messaged me in my inbox, I went back on the app. They offered a rebate coupon that would have allowed me to pay $0.58 for my items. The coupon was to be active for 23 hours and counting down. By the time I click on the item and was ready to make payment, the coupon was removed. I reached out to customer service and was given the run around! I KNOW the coupon is still in their system. But the rep wanted to give me 20% off if I spent a $100! I heard before that Temu scams its customers and now I see it for myself!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I don't recommend purchasing from Temu if you care about having high quality products. The quality matches the price point. Very cheap, poor quality packaging. The cheap packaging probably ruined the merchandise I purchased.
Hello Jessica, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor
Temu is designed to scam you with hopes of getting good deals or free items but in reality you get $#*! products and waist time trying to get a promotion you never get. Don't repeat my mistakes and don't waste your time or bother using Temu just a $#*! version of Amazon that's all.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu is like the answer to all my problems! Whenever i need something, i just go to this site, and BAMMM! Problem solved. It's like having a personal assistant, but way better. The selection is top-notch, and the site is super easy to navigate. I don't know how i ever managed without it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I ordered about 15 items and there was half missing. I asked for a refund and they said they verified with the warehouse that all the items was there. Don't fall for the scam they will not send all your items and not give you a refund. Not trustable.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
I ordered an item and after 10 days they said they can deliver the product without an explanation. I asked for my refund but they say I have to wait until I receive the item. How can I get my refund if they said they can deliver it? They are scammers.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had placed my first order with Temu, referred by a friend. I ordered a bunch of different items, to many to explain, but I am really pleased with everything I received. The only negative I have is the wait time on delivery, besides that I am about to order some more stuff.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I had no problem with TEMU until it was time to issue me a refund for a few items that I returned.
It has been over a month now and I still have not received my refund. My bank has tried to find where the refund was re- deposited back into my account, but to no avail.I have been calling customer service and now my calls go unanswered. What a poor way to treat a customer that has spent money with you. I will continue to call until my refund is back in my hand.
Hello josette, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
Really really bad service I've ordered from them three times now never receive my parcels. They've told me they've left them on the doorstep. I've told them over and over do not leave them on my doorstep knock on my door and hand them to me never got my parcel to 3 times I've ordered they've took my money I will not refund me then only done to me they've done it to my family to its a scam.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team