Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
اشتريت طلبيتان من تيمو في نفس اليوم وكان موعد التسليم المقرر لهم في يوم واحد لللاسف جاء عامل التوصيل بطلبية واحدة زانا سالته عن الطلبية الثانية قال ممكن مع زميل غيري والي الان لم استلم الطلبية الثانية زلللاسف مسجلة عند تيمو انها تم تسليمها وانا فعلا لم استلمها
I ordered an expandable garden hose from Temu. I installed it and it seemed to work perfectly. Unfortunately I bought it back in Feb 2024 and it just broke about 2 weeks ago. It is spraying water out from the connection. I contacted Temu and told them it was defective. Unfortunately their policy on this item was only returnable within 90 days of purchase. My warning to all of you is be careful what you order from Temu. If it only has a 90 day return policy then you might consider paying a bit extra to buy it from a retailer that warranties items for more than 90 days. By the way I just bought another one of these hoses before the older one broke. So, I guess I need to return it or expect it to break in less than 6 months.
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Do not ever give your money to this company I ordered $170 weight set which never arrived they blamed it on FedEx and FedEx told me that they never paid them so they're Liars weeks later I still have not received my refund and I'm beginning to think I never will.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I found some unique items at good prices. Shopping took a bit longer but all items were ok. I'm happy with my experience and will shop again.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've not 1 problem with this company, I've been ordering from them for 6 months and got everything I ordered. Nothing broken all still in packaging. They might be a little late on shipment but that's not their problem and they do give 5.00 back for late shipping. Over all I give them a 10 out of 10.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'll be honest here, I'm loving all the cheap stuff and decent quality items. I don't mind to wait long for shipping, especially since they credit you $5 if late amongst other benefits including price adjustments for items that are reduced within 30 days of purchase. I've heard some people encountered problems including; fraudulent activity, concerned with cyber tracking their personal data by GPS, missing items, or supporting foreign businesses. Although our country already does business with other countries, I can understand the other reasons to cause red flag. This review is based on my own personal experience, which has been wonderful! They have great customer service each time I've needed help, too. Hope this review helps someone!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I order often. Shipping takes some time but worth it. I use it for business and personal reasons. If something is out of stock they refund your money and give you an additional credit. Plus frequent shopping credits. Their $18 shoes are better quality and more comfortable than my $100 name brands. Forever a customer and I always check them first when I want something.
Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
With my first few order they were received in a week. Now they are not even shipping them out. They give $5 if not shipped in time, but I would rather have the products. Same ring ordered twice and both times center stone received chipped. (I got what I paid for….). Two orders on hold.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have spent more than I'd care to admit in over 30 orders. Some of my purchases have been a bust, but mostly decent products. Read the descriptions carefully. They do have great customer service and I completed a couple returns with zero issues. They've actually always told me to keep or donate the product with a full refund. I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other large business.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Some of the jewelry specifically rings, looked better in the photos and feel like bubble gum candy machine prices. Others are just a tad better but overall they are a couple of grades below costume jewelry. Other items like pistol holsters were surprisingly very well-made other cast emblems that I needed for a project were ridiculously expensive, and did exactly what I needed them to do. The bottom line don't hold high expectations for everything. Be disappointed with some and surprised with others.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Several of the products that I ordered were pictured as sets. When you order, however, you are only ordering one of the sizes. Though not technically a scam, since I did get what I ordered, it is truly misleading. Once again, it was my responsibility to be more careful, but it is disappointing to have the ordering be so unclear. If you look at the pictures below, you will see the picture that is displayed on the website, and the picture of what I actually received.
Hello Randy, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and we strive to work with sellers to provide accurate product descriptions for every listing. To help us improve customer experience, may you share your order number and the items with misleading descriptions with me at coco.zhang@temu.com? If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu’s Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please feel free to email me (taylor.wu@temu.com) or message us through Temu.com or Temu app live chat. Best wishes, Taylor
So far the items I have purchased seem very nice and extremely inexpensive. The issue I have is that my first purchase was shipped out in a couple of days. My second, a couple of weeks, now my third is still sitting just waiting. They are like drug dealers... giving you the first one for free, leaving you wanting more- then slamming you, getting you hooked and leaving you out to dry. Absolutely no one to speak with.
Hello Diahann, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
Temu is a SCAM. They get you to buy things and then half of what they send is broken or moulded or not AT ALL what they said they were sending you. They know this is happening and they don't care. They have been notified of the laws they are breaking, and their response is that their policies override laws. They don't, but this is Temu's whole approach. Lie, steal, defraud, scam. They are criminals.
Hello Mandy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Coupons, coupons, coupons Be wary of what you are getting. I received a damaged stainless steel cat box, and when I requested a replacement, they denied it saying free items that are purchased with a free coupon are not returnable. How crazy is that all I wanted was a replacement for what I received that was damaged. What am I do to do with a smashed up cat box? The customer service agent Sataan did everything he could to no avail. Do not buy from this company.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Terrible first experience. I requested an item cancellation. Seller denied it, and shipped it. The item cancellation was requested several hours before it was shipped. Customer service claimed they couldn't help. So, beware, if you try to cancel for any reason, sellers can refuse it.
Based on the conversation with Customer support, sellers seem more protected than customers
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
The most terrible company, in every way. Products of execrable quality, extraordinarily bad shipping, but the worst experience is that of the return. After walking from one side to another to drop off the package (the instructions on the website have nothing to do with reality), you wait a month to receive a refund that was not even issued. I have been to the bank several times so far, only to be told that the ARN code sent by them to verify my transaction is invalid. There is no other solution/proof that the money left them. But the bank claims that no refund request was issued from them...
So, keep in mind that you will never receive the money for the products you send as a return, from this terribly bad Chinese company!
Hello Andreea, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
A message will show up on an item local warehouse items over $30 free shipping. On others it will say free shipping over $30 from this provider. When you order the items your charge does not show the shipping that is involved. Then later when the item ships the shipping fees are added. This is a sneaky and underhanded selling tactic to me. An item costing $2 ends up costing $5. Watch out for this event.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu had some decent deals, but the overall experience was frustrating. My order arrived over two weeks late, and when it did, the packaging was damaged, and one of the items was missing. Trying to get in touch with customer service was a nightmare—they kept bouncing me from one representative to another without resolving anything. The quality of the products was way below what I expected, with several items looking nothing like their pictures. I finally managed to get a partial refund after several days of back-and-forth, but the hassle wasn't worth it. I won't be shopping on Temu again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I used to love temu, i deleted the app recently. Somehow in my pocket i placed a large order that i have no idea how it made it into my cart, and also checked itself out. Within 5 mins i tried to cancel the order, but the site said the items had already shipped.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello ABDELLATIF, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team