Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
They are liars, I have physical proof of then lying. They say they delivered my items to a neighbour when there supposed to deliver to my address. So I made a ticket and then they said they delivered to my address. We'll I have a ring door bell camera to prove that you didn't. I have knocked on numerous doors and they haven't received my package. They are liars and they make a ticket and just tell lies. Do not buy from this company or you will sit here writing a review on how they have robbed you also. Total scam. Worst is you even have proof but they just don't care that's a bad company. Once they say neighbour house then they delivered my address. I have a ring door bell 🔔 so can prove your lying. How they can treat people like this
Ive ordered two items to start, a shirt, and a solar charge hummingbird color change wind chime. Well both came intact, quality was better than i honestly expected for what i paid for the whole order. The hummingbirds are beautiful, the shirt was too big, but this particular option didn't have a chart to go by so i got the smallest option that one had. The amethyst was decent size, and great in color! I have another order coming, ill update then.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Don't buy! I ordered some sandals looked very cute in pic. When I finally did get in an envelope the shoes were awful. The materials were cheep the fabric felt like thin cardboard the bottom silhouette is thin and awkwardly shaped and the strapping does not fit your foot it is too wide.the strap between the toes pulled out it was not secured and the sole is lifting. I have not been able to figure out how to return so I guess I just threw away good money
Hello Laura, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I've been 99% satisfied with items from this company. They ship quickly. Communication and tracking is excellent. The return policy is reasonable, but read it before ordering so you'll know what to expect. Sizes have been accurate according to their size charts. Sometimes the price reflects the quality and sometimes quality exceeds expectations.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It really is Wish.com 2.0, same low quality junk at a low cost. I ordered 10 items from various categories from clothing to kitchen to pets and because of horrible packaging 2 items were broken (bubble wrap would have solved this) all the items were just as I expected, not what was shown in the picture, low to very low quality and a complete waste of money. All these positive comments must be implants
Hello Clyde, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
They want you to market, and invite people for them with the promise of 5 free items that you will not receive! The app stated for every new person there will be a $5 price cut but then only gave me a $1 price cut. They still want me to continue inviting people, and I'm not going to because at this point the next person will probably only give me a $0.50 price cut. I told everyone that the app is a LIE. They also word things like spend $20 for a "$100 coupon" and come to find out there's no $100 coupon. Just more discounts like spend $50 for $10 off. Like why continue lying and building a false narrative. That's NOT what keeps customers.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I returned a package that I put everything in original packaging but after a long time waiting for refund, they denied me! I paid $170 for nothing. Be careful, they don't refund you. Scam scam
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They are scammers, I didn't receive my product and Temu said it's delivered. If it's true then pls send me the picture of delivery with my house number. I wasted all my money by buying from them. Don't buy from Temu, there's no one to resolve your issues, disgusting customer service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
CHEAP PRODUCTS, BETTER QUALITY AT DOLLAR TREE! BAD BUSINESS PRACTICES
HORRIBLE CUSTOMER SERVICE
SLOW AND DELAYED SHIPPING
BULL$#*! PROMOS THAT DO NOT PAY OFF
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
So my daughter ordered $20 worth of products and she changed her mind. We sent it back and she got the email that the warehouse received the products, they emailed my daughter and denied her return claiming they haven't received despite us showing proof. She's a teen and this was her hard earn money! Moving forward I am going to bad mouth them with the facts and discourage everybody to NOT buy from this scam
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Sort of legitimate scam. All discounts, gifts, freebies are not real.
Absolutely no guarantee that you will receive what described and the amount ordered. The website has a lot of funky features, trying to convince you that you are getting a bargain, good quality at a good price. Well, not the quality and not the quantity that you pay for.
I ordered 3 sets, but received only 1 set. Described as 100% cotton, in reality, not a single string of cotton there! The only good thing about this site is that they refund fast, at least now. Not worthy my time.
Hello Elena, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu is paper never trust the company!
I hear people talk a lot of bad thing about the move merchandise electronics on the last five days close all small if your number is nine you're gonna order 12 to fit you. Everything is wrong that disappoint.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
A Game Changer! They truly Do have Free shipping and Free returns. You also have the option of store credit or credit back to your original payment method. The pricing is very good. Now, before I purchase on Amazon or Walmart etc. I check the same item on their site and its usually less. I also love the shipping and tracking. I must say that with the clothing they will pull the old "Bait & Switch" on you! The item looks nothing like the picture on the model, totally different material…Good thing is I just return it for Free and get all of my monies back! Customer Service has been very good! They are now my favorite online store for almost everything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's like working a 9-5 job to claim free gifts. I spent so much money here but could not get my free gifts because I was short 0.06. This is a rip off. I like what I buy but will not be buying anything again. I need my free gifts.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Really like the quality of the products, the website experience, delivery times and their customer service. There was just one instance in which the product received had a few scratches, but they happily refunded the amount almost instantly. They have a great assortment of products relating to daily household work, DIY and accessories. Way to go!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Coming from China it does take a little longer but I see it was founded in Boston Massachusetts! I have loved everything I've ordered so far and plan to order more… Common sense would tell you to order a size or 2 bigger in shirts. I plan on to keep ordering! Thanks for what you do!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The order was initially shipped with a specific company which they changed, to the local post office, at the very LAST step of the delivery process. I didn't have the ability to add delivery instructions to the new carrier and my order was lost or never delivered (no picture as proof of delivery either). When contacted customer service the only thing they had to say is that they are sorry!
No refund, no re-shipping of the items, no accountability. I just lost my money.
Horrible experience!
Hello Vivian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I never received my order and Temu refused my repeated requests for a refund. I spend 1 hour trying to resolve the issue with their support team and frankly all their comments were empty words
Hello Sharon, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I wish I could give zero stars. My husband got me this cute lamp. It didn't work like it was supposed to. It's supposed to charge then work without being plugged in. Well, it doesn't charge. I was OK with that though because it didn't cost much and it did work while plugged in. Three days later, now it doesn't work at all. Might as well have thrown money in the trash can. Piece of $#*!, Chinese crap. Buy American.
Hello Roland, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
About 85% of the order I made have been returned to them more than 4 weeks ago and I haven't received my refund most of those order were not as described or shipped unprofessionally. I must also mention that most of those items look pretty cheap.
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexander, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team