Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I have purchased swimsuits, shorts, tops and crop leggings. You are not getting designer fashions here but you are getting fantastic prices and decent quality. Shipping times are longer than with Amazon or Walmart but are free within their guidelines. Make sure to pay careful attention to item descriptions.
Only things that are even decent on here is gardening items. Anything electrical, mechanical, metal, tool oriented, clothing is just JUNK. Buyer Beware! Its a site full of just cheap trash that MAYBE you can use once before it breaks. DO NOT buy anything that can be dangerous.power tools, cooking, electrical...just trash.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The packaging was extremely POOR quality. One item cracked, and the box of another crushed. The quality of the items, not up to par. Yes, you get what you pay for. I reported my broken item that cost over one dollar and got a.65 cent credit - really?
I gave them a shot, now, will never use them.
Hello Matt, thank you for reaching out. We are sorry to know that your order has damaged items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have three orders out there. All three are still waiting to be shipped. It has been well over a week for two of them and they still havent shipped. Im concerned this may be a scam and would like some answers.
Hello Jacquelyn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
A great shopping experience. Learn to find the bargains,some are a good buy, some are rubbish but this site is good on refunds & returns with credit quickly organised. Out of the many items I have bought, disappointments are easily addressed with Temu's policy of customer satisfaction.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought 60 items. All but 6 I eventually was told were out of stock and my money was refunded. Still waiting for the rest of my items to get here. They applied $5 to my account and they did refund my money for the items out of stock but the whole thing was just a big waste of time. I can't believe I spent all that time picking out those 60 items which were for my kids graduation party. So now I have to start all over again. Wasted three weeks on the stupid company! Will never use again.
Hello Sarah, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service at https://share.temu.com/SIfmZCHAcBA should you have any further queries.
Placed a order they verified it. Was suppose to be delivered by verification on Feb 9,2024. Got message it was delivered. Looked all over not here. Called customer service repeated questions got no were. Currently out money no items. Will never ever order from this company again!
Hello Frederick, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 8 things from them in two different orders. After seeing my package arrive in a pretty small bag for 8 things I was worried. Upon opening I received 4 items. None of them being anything close to what I ordered. And some being inappropriate items. Very disappointed and not happy. Never will trust them again. Hopefully my money I spent will also be returned.
Hello Allison, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
They made a mistake and sent packages to wrong house same street address but wrong City!which they take a picture of upon delivery and clearly not my house.Would not refund my money! I had spent several hundred dollars. They suck at taking care of valuable customers and definitely lost this one
Hello Lisa, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
Not impressed. Colors are boring compared to advertised photo. Yellow dress is not yellow but mustard. Multi color dress is wrong. In photo it is green with orange and looks sharp. What I got was aqua green and peach. Scarf I ordered is lack luster compared to pretty sheen advertised! Also to return you lise money. Less the percentage they advertised on sale! Shipping and handling fees! Beware.
Hello Sharon, thank you for reaching out. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I placed an order and received package on time but there was 2 items missing from my order, no refund or replacement was given for this missing items, even though the there delivery guarantee states
Refund if item damaged
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have returned stuff to be told they didn't get it. The most recent issue was they stuffed 4 orders in a package w 3 pairs of boots and clothes and the bag had huge holes in it and I'm missing pieces they won't do anything about it.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They combine orders to save money and keep you waiting. Or separate one simple 7 items orders into two shipments. Whoever works as chat customer support, the answer they provide is copy & paste from scripts and template! If you ask two completely different questions, you'll get an exact same 10 lined reply! I though almost 70% of purchased items to rubbish bin! Most of peripherals, storages, flash memories, cables and converters are grade "D" products are defective non-working or cosmetically flawed beyond repair. Don't waste your money and time with TEMU.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've now processed over 2 dozen orders with Temu. Nearly everything was as good or better than brand name, clothes, kitchen ware, household, toys. After 50+ different items I've only returned 3. Two returned were too big, my fault, 1 was not as described. So simple, place in box, print return voucher & drop off at my choice place. Return to my bank was quick. I received 1 item broken & they sent another no charge within a week. Package wrapping looks terrible but it ships. I love Temu!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Have made 50+ purchases since 9/22. Not once have I had any problems! Orders almost always on time but $5 reward if late. Never missing an item, only 1 defective item, Cust Service responds quickly, refunds & returns are easy. Incredible variety of items all more than reasonable. Quality of kitchen items I have bought esp stainless steel are amazing. Clothing is difficult. Sizes seem to run quite large and fabric is sometimes weird. I am one truely happy customer!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Don't believe the picture
These products are so different from the website picture. A total 3 out of 7 items are broken/defected upon arrival. Customer service kept on saying sorry, but when I asked about return process they hang up...call agin, same result.
Hello SW, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor
Spun wheel. Won 10 free gifts! Put in name Etc. Can't add address for shipment!customer service abysmal. Transferred to " expert" who didn't explain problem OR fix it but tried to give me $10 ( wow $10 whole bucks) IF I buy something. I'm not kidding! Still have no way to add my addressdon't bother with this website
Hello Bonnie, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
As a bargain shopper wish.com became overpriced years ago with lengthy delivery times. They've improved so when I saw Temu I was skeptical. The prices for majority of products were fantastic with free shipping. I was shocked how fast delivery was. I did notice some things are misrepresented like wish coming in super small. This making item not good deal. They were fantastic at returns, refunds, and price adjustments. If item goes cheaper within 90 days you can get difference. Temu is great for everyday items that are more expensive elsewhere. Like wish, Amazon, and Dollar stores, do your homework. Sometimes, other sites are cheaper or better quality.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered 4 items mid-April. Says package was delivered 4/28. I have literally been going back and forth to mailbox and checking door stoop waiting for items. It never came! Before contacting CS I spoke with USPS AND the long-term mail person. No one knows anything. Attempted to contact Customer Support of Temu, have yet to receive a response from company. Feeling ripped off.
Hello Juanita, thank you for shopping with Temu (tee-moo) and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at yos.wang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Don't get fooled by the advertisements of buy $100.00 get $20.00 coupon, " to be issued upon items shipped", you will NEVER get it.
Untrained 24/7 customer service representative that can not solve any issues.
TEMU lures you into their site with low prices, shipments arrive in plastic bags, poorly packaged, half damaged, and for returns they calculate in a way that they will still get some money out of it.
Cheaters, thieves, distrustful, you will experience this soon if you keep buying from them
Hello, thank you for reaching out and we are sorry for the inconvenience. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don’t mind sending us your order ID, we would be more than happy to help look into the coupon status for you. If you have any question about coupons or need any other further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Coco
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team