Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
This is the worst company I ever brought from and will not be doing business with them moving forward- never received order or refund - please see image states that refund is being issued since July 19 haven't heard anything since kept calling giving me run around. Don't do business with this company you have been warn
I ordered small gift boxes for Christmas since 11/28... delivery would be between 04 and 12/14. They didn't deliver and offered me €5 for the delay. I'm not interested in buying anything from this site ever again. Since then I've been trying to return the purchase or cancel, but the site and the App don't work. This side is a disgrace and they do everything the worst marketing asks for. This has been a Xmas disaster as these were needed days ago for a bespoke gifts.
Hello Bestriz, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Shipping is relatively fast and if it's slow, you get money back! Reliable return policy. Pretty everything is on this site. Save big money! I have purchased clothing, small kitchen appliance home decorations, gifts. Excellent site.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have waited for 1 hours( which I have to click I am still here every 2 min),the app just suddenly turned white and say I "left the queue"
Also, I was promised a 40% off voucher as an incentive. However, despite subscribing, I have not received any communication or voucher from your company. This has left me feeling misled and disappointed,
Hello Adrian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've ordered at least 10 times now and have been pleased with almost everything I've ordered. I bought clothing, kitchen utensils, gag gifts,hand fans, hair clips, baby teethers and more. Shipping takes less than 2 week's arriving in 1 week sometimes. I've purchased the same quality of stuff off Amazon for 10 times the price. I highly recommend.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I purchased $60 worth items last night, got $20 off and free shipping. It turned out that it charged me $12.90 for shipping. I chatted with 2 online customer supports. It was awful experiences. Neither of them was willing to help, it would take 15 minutes before they responded or they just tried to brush me off. Now I can't even cancel the order.
I suggest not to falling the scam! I will file a complaint through another channel
Hello Joyce, I’m very sorry you had this experience. Thanks so much for letting us know and your feedback is valuable to us. After checking with your order, we have found that your order has been fully refunded to your original payment card. Due to different financial institutions' refund process, it may take 5-14 business days for refunds to appear back to your original payment method. Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!
If you don't review a product, they automatically give their product 5 stars. I found that out when I started to review my items. Several items I purchased we're pretty good. Most of my items were junk and the clothes were awful. Polyester is the worst. The clothes look nice and feel nice but guaranteed you will sweat your bum off. When I think tee shirt, I think cool, breathable cotton not 100% polyester. Returning. I kept 2 items for my 86 year old mom because she runs cooler and doesn't work up a sweat. I ordered a couple metal signs, fantastic! The 2 small kitchen or wherever trash cans are good but all the makeup items are seriously trash. I'm not sending back because they were cheap and it's more trouble than it's worth so I will just take it as a life lesson and move on. The thing that they do with the deceptive reviews is what bothers me. If you don't write a review, they give the item 5 stars. Very misleading and unethical. I won't buy from this site again.
Hello Maria, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
I ordered for the first time on 3/12. Order shows being packed since 3/24. The shipment should have arrived by now (3/31) according to their dates when ordered and it still hasn't shipped. They seem to think issuing refunds is the way to go, I want what I ordered! I tried multiple times to contact them via chat and after waiting I never got below 42 in the que. I can't think of a worse order experience than this one.
Hello Robert, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Have a great day!
Beware if you don't receive your points from this game, they won't help you! I received over 4300 from one of my viral posts and they disappeared, after I clicked the wheel twice! I should have received 500 in credits, and all they'd offer was 50! (Which never was even applied to my account) Even after being on chat from 9pm last night, until 8:30 this morning. Absolutely asinine, just beware before sharing guys!
Hello Summer, sorry for the experience you had. After checking with our team, we found that a $100 credit has already been issued to your account. Please log in to your TEMU account to check. Thanks for your patience! If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com). Thanks for shopping with TEMU.
They sell really cheap quality stuff for way too much also counterfeit games etc. When you contact them about certain items they give you a $5 credit towards the purchase if new items not worth the time or the wait glad I used paypal
Hello Alfred, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
It's been a few weeks since I got my stuff …. Pool collapses water bottles leak backpack already both zippers broke!So I ordered a bunch. They didn't give me my ear piercing gun even though it's clearly listed right there. Why does it have both in picture and in words that's what I thought I was buying I'm told I have to order this specific thing sorry for
Confusion …. Excuse me …. You get scammed if you get credit you need to buy 15$ everytime. They didn't solve my problem at all I just don't get my item even though that's what I bought! It's bull$#*!. Can't belive I got so many people on the site for nothin… I feel bad.plus your $#*! is faulty DONT BUY FROM THEM! Bad idea
Hello, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable.
We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future.
And to support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team.
I have purchased a few items for thanksgiving and in preparation for xmas. They are amazing and such good price! I've done a few orders after. Some come very fast, some a bit slow, but in general super value for money. Would love to purchase again. Just leave some room for error cos sometimes there might be missing pieces. Largely ok though.
Hello, thank you for shopping with us and sharing your experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Hello Lois, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I've bought many times from this site. The prices and the products are great. Only 1 thing arrived broken by handling but it only cost me $2.50 so I let it slide. Their women's shirts are great and their sizing is true to fit. Biggest complaint is the coupon offers. I ordered $50 worth of stuff today and received a $40 off my next order coupon but you have to use it within 24 hours. They are a greedy company. In the long run the stuff is so cheaply priced I really don't need coupon I guess.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Most items are of decent quality and priced much lower than retail. One positive aspect is that there is no fee to return something if it i not as advertised, or damaged. I saw dresses I paid twice as much for at other online stores. My favorite purchases have been a robe, a dress, and lots of kitchen equipment. I order about once a week and opening the orange bag is something I really look forward to. Often I find items that are helpful and which I didn't know I needed.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I received my order and all the sizes were wrong. Don't trust their sizing. When I returned the items, their own website states that the refund will go back to the original payment method. They refuse to refund to my credit card and insist on giving me website credit, which I do not want. I was in LIVE CHAT for over an hour and a half and nothing was resolved. They kept contradicting themselves when responding. I have already submitted a dispute with my bank/credit card. These people are not fair business people. Be very careful. In fact, run!
Hello Frances, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We have checked with our Customer Service Team and understand your complaint has been resolved. If you need anything else or have any other questions. You can reach me at candy.wong@temu.com. Thank you for supporting Temu!If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com). Thanks for shopping with TEMU.
The app is swift and cheap. However full of products that simply live up to racist stereotyping. Shirts with "I'm not Irish but drink like one" imagine a shirt with the message. Not Chinese, but have a gambling addiction like one, or car sticker "leave plenty of room the driver behind this wheel is asian." There would be outrage. Obviously I didn't buy the Racist item. Racist stereotyping is not nice no matter who it's directed at. I deleted the app.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The quality is very cheap. I can't sell it to my customers with any integrity. The returns are necessary. I was really excited to shop and bought three carts. Then my shopping like a Billionaire party was over.
A couple denim hats were okay but oddly shaped.I liked a couple pair of sunglasses but not any better than Amazon and I didn't have to spend $100 for free shipping every time.I shop on Amazon..
Hello Nicole, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I used this site and got a few things after a few orders they refused to honor refunds. Unreliable in thier tracking. Charged for free shipping as advertised ALL OVER the site. Customer service is just a bot.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Don't get fooled by the nice pictures and low prices. They are just cheap qualities for more than what they advertised. Shipping takes more than their promised time (2-3 weeks). When reached out to customer service, it was just a bot repeating the same thing over and over. It is proven that there is no real customer service. Don't even bother to return anything because it's impossible. This is another offshore fraudulent company that enticed consumers with nice pictures and low prices but they are all false advertisement and shipped by boat. Do not get fooled and waste your money and time.
Hello Sally, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes!
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the order number you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.