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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
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Everything went wrong and is still going wrong. First I received a delivery notice saying the delivery was made at 2:52 p.m. on Nov. 19, even though my items had not been delivered. (I live in a condo and was home all day. No one rang my call box number for access, no one knocked at my door, no security video showed any delivery person, and no one left a package outside my door or even in the lobby of our building.) I tried multiple times on multiple days to contact the courier company (EMIle), but they would put me on hold and then disconnect me before allowing me to speak to anyone. There is only a "live chat" with an AI generated "person" at Temu. Despite being on numerous "chats" and emailing Temu, I keep getting conflicting answers. One email said the "case was closed" because the parcel was delivered, but now I have been getting emails saying my package is ready for "pickup at a Pickup Location" even though no name or address for a pickup location is ever given despite my repeated requests for said info. When I check the "tracking" form for EMIle, it says an "unsuccessful delivery attempt" was made at an "apartment" in Toronto, Ontario. I live in Whitby, Ontario. As far as I can determine, Temu is just fraudulently stealing my money and has no intention of giving me the items I ordered or refunding my money.
AVOID AT ALL COSTS.
A bunch of scam artists. Sites like temu shud be avoided at all costs. They fool you into believing they are giving you a massive discount when they have actually over inflated the so called "original price" by at least a 150%. Searched for identical item on their own site and always found them cheaper when I wasn't using their "discount coupon". Totally unethical with false business practices.
When requesting a price difference refund, they give you a measly refund. In 1 case I was offered a R4 refund when difference in the price on their own site was nearly R150 cheaper. Either they are using faulty Chinese calculators or just plain dumb and they can't do simple calculations.
The quality of a lot of items is much to be desired. Cheap Chinese junk.
Hello Temmy, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away. Best wishes, Temu team
I found some unique items at good prices. Shopping took a bit longer but all items were ok. I'm happy with my experience and will shop again.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was using Temu but after several orders I noticed that unfortunately Temu is not serious and unprofessional. Most of the products are low quality and description in most of the products are not correct playing with customers. One more important matter is that they promise credit back guarantee in case of late delivery and finally they don't give it with ridiculous reasons. My order supposed to be delivered till 01.11. But arrived 04.11.Nothing... although I contacted customer care service. I have deleted application and account.(damania8)
Hello, thank you for reaching out to us. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
CHEAP PRODUCTS, BETTER QUALITY AT DOLLAR TREE! BAD BUSINESS PRACTICES
HORRIBLE CUSTOMER SERVICE
SLOW AND DELAYED SHIPPING
BULL$#*! PROMOS THAT DO NOT PAY OFF
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do not ever give your money to this company I ordered $170 weight set which never arrived they blamed it on FedEx and FedEx told me that they never paid them so they're Liars weeks later I still have not received my refund and I'm beginning to think I never will.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
اشتريت طلبيتان من تيمو في نفس اليوم وكان موعد التسليم المقرر لهم في يوم واحد لللاسف جاء عامل التوصيل بطلبية واحدة زانا سالته عن الطلبية الثانية قال ممكن مع زميل غيري والي الان لم استلم الطلبية الثانية زلللاسف مسجلة عند تيمو انها تم تسليمها وانا فعلا لم استلمها
Hello ABDELLATIF, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Temu is a SCAM. They get you to buy things and then half of what they send is broken or moulded or not AT ALL what they said they were sending you. They know this is happening and they don't care. They have been notified of the laws they are breaking, and their response is that their policies override laws. They don't, but this is Temu's whole approach. Lie, steal, defraud, scam. They are criminals.
Hello Mandy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Their packaging is just plastic bag, when they get riped and items go missing it is not their problem, it is costumer who absorbs the loss.when you return more than 1 item they claim items are not found in return package, so again you get no refund. They are stealing from buyers and there is nothing anyone is doing to penalise them. Beter give money to charraty,at least that way you will be out off pocket but you will save yourself stress and frustration from dealing with Temu and you will feel good helpig someone who needs it.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Terrible first experience. I requested an item cancellation. Seller denied it, and shipped it. The item cancellation was requested several hours before it was shipped. Customer service claimed they couldn't help. So, beware, if you try to cancel for any reason, sellers can refuse it.
Based on the conversation with Customer support, sellers seem more protected than customers
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu had some decent deals, but the overall experience was frustrating. My order arrived over two weeks late, and when it did, the packaging was damaged, and one of the items was missing. Trying to get in touch with customer service was a nightmare—they kept bouncing me from one representative to another without resolving anything. The quality of the products was way below what I expected, with several items looking nothing like their pictures. I finally managed to get a partial refund after several days of back-and-forth, but the hassle wasn't worth it. I won't be shopping on Temu again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
A message will show up on an item local warehouse items over $30 free shipping. On others it will say free shipping over $30 from this provider. When you order the items your charge does not show the shipping that is involved. Then later when the item ships the shipping fees are added. This is a sneaky and underhanded selling tactic to me. An item costing $2 ends up costing $5. Watch out for this event.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I returned a number of items to Temu (all on one order) and they were in excellent condition. I only got refunded for one item. Now I am going back and forth with Temu. They say my order could be under another account and just giving me the run around. Two items on the same order as the other items came from a different warehouse. The others came from overseas. No answer yet. So frustrating.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Return policy does not work for elderly or disabled if the return is heavy and customer lives alone and does not drive there is not option for to return defective product.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tout c'est toujours bien passé sauf quand je commande le 14 juin 2024 et que nous sommes le 17 juillet 2024. Pas de livraison, pas d'information, j'attends toujours alors que la commande est payée depuis plus d'un mois.
Impossible de joindre quelqu'un! On est dans le flou, l'attente sans fin!
Bonjour, nous vous remercions d'avoir choisi Temu pour vos achats, et nous sommes désolés que vous rencontriez des difficultés avec vos commandes récentes. Temu est une entreprise d’e-commerce qui met en relation les consommateurs avec un réseau de partenaires commerciaux, de fabricants et de marques, avec pour mission de leur donner les moyens de vivre leur vie au mieux. Nous travaillons en collaboration avec des partenaires logistiques fiables pour garantir une livraison efficace de vos commandes. La plupart des colis arrivent entre 5 et 14 jours ouvrés. Vous pouvez suivre l'état de votre expédition et consulter la date prévue de livraison directement dans l'application Temu ou sur Temu.com. Si l'état de suivi n'est pas mis à jour pendant 15 jours, vous pouvez demander un remboursement intégral et conserver vos articles lorsqu'ils arriveront. Si votre commande arrive après la date de livraison estimée, vous recevrez des Temu crédits en signe d'appréciation pour votre patience. Enfin, si vos articles n'arrivent pas, arrivent endommagés ou ne correspondent pas à la description ou aux photos, vous bénéficierez d'un remboursement intégral dans le cadre du programme de Protection des Achats de Temu (https://www.temu.com/temu-purchase-protection.html). La satisfaction de nos clients est d'une importance capitale, et nous travaillons constamment à améliorer la qualité de notre service. Si cela ne vous dérange pas de nous envoyer votre numéro de commande, veuillez nous envoyer un message via le chat en direct de Temu.com ou de l'application Temu, afin que nous puissions vous aider à localiser vos colis et résoudre ce problème dans les plus brefs délais. Meilleurs vœux, l'équipe Temu
This company or whatever it is called is an absolute piece of Garbage. I ordered a pair of dress shoes which should have been received on July 8th but did not arrive until today July 16th. The shoes were nothing compared to what was shown on the picture. It was a total piece of trash. Please do not buy anything from this so-called company. It's a fluke. Instead of asking for a rating from 1-5 star, there should have been an option to say "F" you as well. It was very disappointing overall.
Hello Willem, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I purchased a pair of shoes at $12.65 and received a wrong size (too large to wear) in Jun. 2024. I requested a "free return" and I received a $4.66 refund in July, 12th. I contacted the help center, and the real person agent told me that the $7.99 deductible is for the shipping fees. I argued that shipping fees should be showed before the return starts, not after. As a result, the help center didn't issue the refund of shipping fees.
I recommend you not to purchase from this APP if your time is more valuable than the cheap price. TEMU is designed for those housewives, retired people who have no work, no income. I am a working class. After purchasing and returning a hundred of items on this website, I decided to quit.
This APP is not reliable. They do not have credibility to trust with. Sneakily charging customers the shipping fees is not the American way in doing E-Commerce. Temu should be banned. I would continue to file complaints with BBB and other government regulatory agencies.
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I ordered an expandable garden hose from Temu. I installed it and it seemed to work perfectly. Unfortunately I bought it back in Feb 2024 and it just broke about 2 weeks ago. It is spraying water out from the connection. I contacted Temu and told them it was defective. Unfortunately their policy on this item was only returnable within 90 days of purchase. My warning to all of you is be careful what you order from Temu. If it only has a 90 day return policy then you might consider paying a bit extra to buy it from a retailer that warranties items for more than 90 days. By the way I just bought another one of these hoses before the older one broke. So, I guess I need to return it or expect it to break in less than 6 months.
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
The most terrible company, in every way. Products of execrable quality, extraordinarily bad shipping, but the worst experience is that of the return. After walking from one side to another to drop off the package (the instructions on the website have nothing to do with reality), you wait a month to receive a refund that was not even issued. I have been to the bank several times so far, only to be told that the ARN code sent by them to verify my transaction is invalid. There is no other solution/proof that the money left them. But the bank claims that no refund request was issued from them...
So, keep in mind that you will never receive the money for the products you send as a return, from this terribly bad Chinese company!
Hello Andreea, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID (PO Number), please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team