TelMDFirst

Submitted my request at 11:04 pm MST. I received a message stating I would be contacted within 2 hours. I stayed up until 4:30 waiting. I tried to call text and email with no response. At 6:30 AM I got a text asking me to verify my Info since the patient was a minor. Text exchanges took over an hour for each response. At 9:53 AM they asked me which prescription I would like with a list of options. At 11 I asked if my prescription had been sent with no response. At 12:53 I finally was able to get someone on the phone and they said they would escalate my claim. It's now 3:49 and still have not heard from anyone and my prescription has not been sent yet. I have called 7 times to have them refund my money and after ringing for so long it just hangs up. Don't waste your time. I could have taken my child to the ER and been in and out faster than this and got more of a response for cheaper.

Initial consult went well and very responsive. Sent prescription to my pharmacist but they did not have the Nebulizer equipment that I needed for the medication prescribed. Texted, emailed customer service and called 4 times with a "I promise I will call you back" trying to get that prescription transferred. Still waiting. They are only good on the initial consult but if you need to get back in touch with them you will NOT be a priority or even a concern.

This site gets their money up front then their customer service goes out the window. They promised a call from a representative to discuss my health situation which never happened. Upon calling finally getting a representative they stated they had called which I assured they did not. I asked for a specific medication and they proscribed something else never calling to discuss this option. After specifically requesting a call I got a text from the provider tasting the benefits of the medicine she proscribed but stated she would call if I wanted to speak. She never called. They wore me out and the height of frustration upon further reviews there are many sites that offer the same crappy services for much less

This must be theeeee most u professional online doctors app i have ever seen in my life. I called at 2:45 pm its now 8 pm and nothing i got one message telling me they were "busy" this weekend. Payment was taken nothing delivered. I will be at my bank Tues morning to dispute this transaction and turning them in to whoever i need to. I could have went to the ER or urgent care for this matter!

I am now on day three of waiting to hear from a doctor, get a prescription, anything. On day one they called and took my information. Said a doctor would send my prescription within an hour. 24 hours later I had to call them. They said they were short on providers and would expedite my case. At 2:21 AM of all times they texted and asked for more information which was the same questions I was asked on day one. Tried using the online chat and just got one automated response. I called again today, day three, and asked for a refund so I can just go to the doctor. She said she was looking at my case. I waited in silence for four minutes then finally said HELLO? She immediately said yes ma'am I just processed your refund of $79.99. It will be 5-7 days before you see the credit. Seems suspicious and I'll be contacting my credit card company. Also, everyone I spoke with speaks broken English. Disgusting to take advantage of people, especially when they're sick!

I have two regular scripts. Thought I'd do the family plan as it allows 10 visits per year. Kiddos get flu, simple call in for a script. Great deal. Not so. I always had 3 month supply on my scripts as it's a heck of a savings over monthly. I asked. They WILL NOT FILL 3 months. The pharmacy can't reach out to them to get next script ready. I have to request the refill. No biggie. When I do call in to ask for refill they tell me I have to do a doctors consult EVERY MONTH. My "family plan" only allows 10 consults. So I don't even get a full year out of it for just my scripts. VERY MISLEADING.

I paid to speak with a provider but they never would let me. They kept insisting to know the pharmacy where I picked up my blood pressure medications from last. What TelMDFirst is doing is having the pharmacy send a refill request to your original doctor and then your prescription is filled. You never need to go through TelMDFirst because you can do that yourself. I needed to speak with a provider and that didn't happen. This company is 100 % fraud. Once I caught on to what they were doing and told them they hung up on me.

They are the wolf of Wall Street for Telehealth. I've been waiting for six hours for my daughters Amoxicillin, I verified over four hours ago no allergies and I got about ten different excuses for why it wasn't call in. They call you or text you from multiple numbers and you don't speak to a doctor they don't even know doctors they out source hoping a doctor will pick up and then tell you "the doctor" is with a patient. So unprofessional. I work at a hospital, and this is against many ethical codes of conduct.

Started registration where they took my money but it wouldn't go to the 2nd page to complete my profile. Tried using chat, calling, & contacting customer service through the form… can't get anyone to get back to me. All this money for no help & no response.

I placed my order and paid immediately for a call back from a doctor they promised me it would be in less than 1 hour after waiting 3 hours I called again was given an excuse that it would be just a few more minutes wait another 2 hours still no call call back again was given another excuse to please wait after 6 hours I tried to call again and apparently my number was blocked in a system that would just go to voicemail I called from a different phone number which they then answered immediately and explained what happened and they said well Sometimes things get off and that was your answer.

5 hours, 20 phone calls, them telling me I'm at the front of the line. Scam! Don't waste your time or money. Plus their phone lines barely work so you have to keep calling.

You pay for one visit or you can join monthly/annual enrollment.
This is my second experience with this company. Same great service. Twice I requested & received exactly what I needed.
Both times were on weekends.
Got my script on Sunday. I was also able to dialogue with a nurse practitioner online who makes the magic happen. I trust TelMDFirst which is vital for one's plan of
Staying healthy while you may not have a primary MD.

I do not have a Dr as I haven't needed one in years. Suddenly I had UTI symptoms and needed a Dr! (IYKYK) Walked in to Urgent Care. " sorry, you need an appointment and earliest is 36 hours out. " I hit the internet and found TelMDFirst. Filled out info online, they texted back 2-3 times with questions and within 2 hours they called in prescription. Pharmacy unexpectedly closed early on this day. Called TelMedFirst and they had my prescription at a new pharmacy within an hour. So helpful! HIGHLY recommend!

I have used TeleMedfirst multiple times, and they always come through for me. They are very quick to respond, which, when you're sick is absolutely necessary. They have never disappointed me. It's been an easy transaction every time.

Within an hour of signing up, James called to discuss my symptoms and went through a list of questions based on my online profile. Within 30 minutes of that call, I received the notification that my prescription was being processed. So convenient. Very happy with service.

I was having an eye problem, during the weekend nonetheless, and found this site online.

It is absolutely legitimate, and the team was able to accommodate and help me in a short time for less than the cost of an urgent care.

Wonderful team that cares! I am going to look into the annual package now.

I was contacted via text within minutes. The Doctor was thorough in asking appropriate questions regarding my medical history and condition. I recently moved and was out of my prescription and had not yet established a new primary care physician. A real life saver. Thanks

My earlier review I had given 3 stars, but since then the CEO text me and asked about the 3 stars. I explained what had happened and they quickly got in touch with another doctor on their staff. Long story short I finally received my Rx late Monday...9 days after the fact...and 9 days of withdrawl. I believe this is a Great company, but as in all businesses it is the staff that can make or break it. I do thank the CEO for their great Customer Service, if not for them, I would still be suffering. Hopefully the other people involved learn a valuable lesson and do not blow off someone else needs for Anti-Depression meds.