• Teladoc

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Overview

Teladoc has a rating of 1 star from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Teladoc ranks 5th among Telemedicine sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    4
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
How would you rate Teladoc?
Top Critical Review

“Unmetrical Scam organization”

Svetlana g.
4/3/23

Had the review already posted about the horrible care I received or more like a lack of care. Wanted to add that after a few back and force with their customer service, they finally told me that they do not offer refunds since they do not promise treatment, though my refund request was based on the lack of care provided and horrible service. This looks like a scam that targets vulnerable people looking for help. It is unbelievable this company is in medical care business.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user svetlana.blumenkranca
2 reviews
6 helpful votes
April 3rd, 2023

Had the review already posted about the horrible care I received or more like a lack of care. Wanted to add that after a few back and force with their customer service, they finally told me that they do not offer refunds since they do not promise treatment, though my refund request was based on the lack of care provided and horrible service. This looks like a scam that targets vulnerable people looking for help. It is unbelievable this company is in medical care business.

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Thumbnail of user bowden.daniel1
1 review
1 helpful vote
January 16th, 2024

No refund no treatment just advice told to go see a doctor for 75 dollars lol. Scam scam
Medical advice I could have found on Google I called to be treated

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Thumbnail of user iqmalik94
1 review
0 helpful votes
August 11th, 2023

They don't provide any treatment or guidance save your money. The call or the visit is pretty useless because they have no history based of test based visit, so don't waste your money as they cannot help you.

Thumbnail of user erics3580
1 review
0 helpful votes
February 29th, 2024

You'll get duck tape for cancer from these guys! And they will bill you for the duck tape! They don't do prescriptions that are actually needed!

Tip for consumers:
Truthfulness ! Being upfront and not charging if Antibiotics were not prescribed !

Products used:
Teledoc

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Value
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Thumbnail of user randeer3
11 reviews
30 helpful votes
December 22nd, 2023

I was recommended Teladoc from insurance and it's free me. A doctor canceled last minute 4​ times on different days last minute after I had clicked on Y for yes to confirm my appointment!

One time their site said that she couldn't call for the phone visit at the times I chose so I picked another confirmed time that she could. This is so horrible, uncaring and such an unprofessional irresponsible thing to!

So I picked a new time and a new appointment was confirmed but she never called a fourth time and this was after I called and complained to the Teladoc customer service about this and they weren't that nice about it either!

I asked to file a complaint and I emailed them about it and left a message on their corporate office voice mail, but I never heard from then.

I mistakenly tried to try this same doctor again because when I looked up 3 of their other specific specialty doctors they have on their site to talk to, they got bad patient 1 star reviews on several different doctor review sites, she only got 3.

This last time I even brought my cordless phone into my bedroom on my little table right besides my bed so I wouldn't miss the call, and I hadn't slept hardly at all for a while and I hadn't slept the night before but I made myself stay awake so I would get the call. I saw on my text message in the morning that my appointment was canceled again!

I called customer service and told a not that nice young woman about this and she claimed that the Dr.wasn't able to reach me, I have read tons of bad reviews for Teladoc on many different sites and 99% out of over 200 on The Better Business Bureau's site including many who had the same thing happen to them by doctors on there and that Teladoc claimed the same bull**t and I told her that I had my phone right in my room by my bed and that there were no caller ID notifications on my phone either.

The next day I checked my cordless phone's voice mail to see if there was any messages there about her trying to call me but there was none​. I finally very mistakenly chose another Teladoc doctor.

She did call me and I asked her how long we had to talk and she said that this was just an intake for 30 minutes after that it would be 45 minutes.

She wanted to only do the intake interview but I really needed to tell her at least a good amount of details of my symptoms so I told her enough for her to know and understand this,she wasn't a warm doctor from the beginning of the conversation and she incomprehensibly wasn't empathetic towards me.

And she hung up on me after about 20 minutes! She never called back and I looked on my account the same day to see if there were any notes and there wasn't but I looked the next day and all it said was she recommends a referral to an in person doctor.

I had a phone phone appointment with a nutritionist but I was so tired from not sleeping I was asleep when Teladoc called me 3 times.

So I made an appointment with a different nutritionist who I did speak with and she was very nice but we got disconnected after about 15 minutes. She didn't call back but she did leave some links to some helpful nutritional articles on my account.

So I made another phone appointment with the first nutritionist that I missed the calls from, I confirmed my acceptance of this appointment but she never called so I left another complaint on the corporate office's voice mail,so far I haven't heard anything back,and I called and complained to customer service again.

Tip for consumers:
Don't use or trust Teladoc!

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