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How would you rate Teleflora?
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New York
1 review
0 helpful votes
Follow Vitaliy A.
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Underwhelming
October 4, 2020

Order a boquete for my wedding anniversary using this service. I realize pictures are never reflective of an actual thing but should be at least 90% there and not have dead flowers. Either way I'll be going back to my local guy like I did before and pick my own boquete at a cheaper price. Lesson learned.

Date of experience: October 3, 2020
Colorado
1 review
0 helpful votes
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Great flowrs
February 18, 2021

This site was easy to work with and I got a nice discount for it being the first time using it. That helps when I'm trying to send flowers to my employees for their birthday, because we're all working remotely.

Date of experience: February 17, 2021
California
1 review
0 helpful votes
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I have gone to different flower online delivery business and this made my life easier. Once I placed the zip code where it is going, no more questions asked and just ready to fill in the informations needed and right away they give you discount.It never occurred to me that it's the same shop where I ordered for my aunt a couple of years ago. I was to order last year but never did because senior moments' it slipped my mind where I ordered and other shops are so annoying when it comes where it is to be delivered, the zip code most especially it would just give you an error.

Date of experience: May 4, 2020
California
2 reviews
10 helpful votes
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Unavailable
September 4, 2020

With today's technology, we have the ability to keep inventory up to date in a man art that the customer never sees something as available if it isn't available. Extremely disappointed considering I was forced to send flowers even though my selection was t available because they sent the e-card today. Will never order flowers online again. Always didappointed.

Date of experience: September 4, 2020
New York
2 reviews
12 helpful votes
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Bate & Switch Operation
February 8, 2018

The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bate & switch operation. I paid $100.00 for the flowers and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer. Contacted Teleflora's customer service department the very next day about the arrangement by both phone and email and they refused to address my concerns. I informed them I would be contacting the attorney general's office in the state of California about the fraudulent activity of their company.

Date of experience: February 8, 2018
Colleen O.
Minnesota
1 review
0 helpful votes
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Excellent choices, easy to use, But unfortunately I made a mistake in ordering and had flowers sent to the wrong funeral home. Got an email that said my order was hand delivered but have yet to be informed of exactly where my order is

Date of experience: April 18, 2020
Ohio
1 review
14 helpful votes
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I was disappointed when I arrived at the viewing of my deceased friend to see the arrangement I sent in her honor and memory was not the arrangement I ordered and paid for, it was not even close. The angel wing was a symbol of her amazing ability to rise above and soar not only in life but in her friendship with everyone who knew her. Heart broken that the family will not see this wing daily with the thoughtful say but instead received a cross with love lives on. Will never you them again. If orders can not be completed as ordered purchaser should be notified before hand.

Date of experience: August 31, 2020
Florida
1 review
7 helpful votes
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BAIT AND SWITCH! BUYER BEWARE!
February 8, 2021

They will sell you one thing and then send something much cheaper claiming some flowers may not be available in certain areas. This is bait and switch through and through! Don't waste you're money! I ordered a beautiful lily/rose bouquet for my mother who was just paralyzed and got a bouquet of a few roses and a bunch of carnations and daisies for nearly $100! I will never recommend or order from this company again!

Date of experience: February 8, 2021
New York
1 review
9 helpful votes
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Missing features
May 9, 2020

I sent the country basket of blooms to my mom for mother's day. In the description it says butterflies on the basket or on it somehow. When I checked with my mom, she says no there's no butterflies on there anywhere. Well that's the whole reason I selected this in the first place! Don't advertise something if you're not going to deliver what you say. Highly disappointed, and I won't be ordering again and I'll make sure to let others knew.

Date of experience: May 8, 2020
Canada
2 reviews
3 helpful votes
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I received a gorgeous bouquet of pink roses and carnations, plus lots of greenery and white flowers added to the mix. My party was "Victorian themed" so these flowers created the perfect centerpiece. Really made me feel like a princess from the olden times on my special day, thank you teleflora!

Date of experience: February 25, 2022
Maryland
1 review
0 helpful votes
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Budget friendly
February 5, 2021

I love that teleflora caters to all walks of life and include financing options such as Klarna, and the ability to use Fingerhut credit. The only thing I did not like was the $23.00 processing fee-- that seemed pretty steep to me, but I applied a 20% off coupon, which helped a little. I have used them various times, the quality of their arrangements is great.

Date of experience: February 4, 2021
Virginia
1 review
0 helpful votes
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I've been choosing teleflora for over 3 years having found them as a partner with Amtrak rewards. Consistently my family has been thrilled with the flowers, the arrangements and I appreciate reliable delivery.

Date of experience: April 27, 2021
Virginia
1 review
0 helpful votes
Follow Stacey M.
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Because what is delivered will look nothing like the pictures anyway. Instead, you can use all that extra time doing other things, like executing a flawless chicken dance performance.

Also, don't waste money on the premium upgrade. It is a total ripoff and the only thing that will get any bigger is the size of your bill.

Date of experience: March 18, 2021
Arizona
1 review
0 helpful votes
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If I could give a half star I would! Stay AWAY!
February 2, 2021

I had made an order on a Sunday for two days later delivery. The morning of delivery I get a text message saying un able to deliver call us, so I call and I was told they found another shop to deliver and to ignore the text, 3 p.m. hits no delivery yet so as i was getting worried I called to confirm, than they tell me delivery was from 11 to 7 pm and guarantee delivery, 4 p.m. I get another text un able to deliver so i call back and tell me the shop they said that could deliver now cant. Than they try and say well we can deliver a different bouquet tomorrow just not what you ordered. I than said I just want a refund and to cancel and the girls says ill put in to cancel the order and hangs up. Horrible customer service, and try to just give the apologies automated response instead of trying and making it right. I will never use them again. Birthday surprise was ruined. Go else where if your trying to spend a lot of money on quality flowers for your special someone.

Date of experience: February 2, 2021
California
1 review
20 helpful votes
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We placed an employee with a new firm and she was greeted on her first day with your lovely bouquet. As we are in CA and the gift was for an MN address, I had to rely on Teleflora to deliver something very special, site unseen.
They were absolutely beautiful and we received the following acknowledgment from our client,

"Just received the most beautiful flowers! They are an amazing addition to the office (and a conversation piece with everyone walking by) and a special reminder of how awesome it was to work with you.
Thanks for the flowers, and for everything throughout the process."

Date of experience: May 29, 2020
New Hampshire
2 reviews
13 helpful votes
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Last minute cancellation
July 20, 2021

I ordered a flower cake for my niece's birthday from this company. Before placing the order, I entered the zip code for delivery to see what was available in her area. They showed me an assortment, I picked one and placed my order. 1230 on her birthday they emailed me to cancel the order with no alternative suggestions! Really?

Date of experience: July 20, 2021
Illinois
2 reviews
13 helpful votes
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Horrible Service
May 15, 2020

Had to change initial date of delivery because I made an error on initial delivery date and was told it couldn't be done until four days later. I begrudgingly agreed. Flowers never showed up. I called and waited for a half hour for no one to answer the phone. I sent an email and got a response a day later saying it'd be taken care off. Have been using this service for years and it went to crap. Never again and I'm getting my money back.

Date of experience: May 15, 2020
Missouri
1 review
13 helpful votes
Follow Betsy D.
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Terrible! The flowers that were delivered were SO far from the flowers I selected and paid good money for. I paid over $100 for a nice looking, full (size Large) arrangement of mostly roses, and what was delivered was a scrawny bouquet with daisies and carnations. Talk about misusing the "some flowers may be replaced based on availability." If the bouquet you show is 90% roses, I definitely don't thing replacing them with 90% carnations is getting my money's worth. Will NOT use this company again.

Date of experience: May 26, 2020
Oregon
1 review
12 helpful votes
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Great experience!
June 5, 2020

A very user friendly website. Excellent customer service and attention to detail. I will recommend teleflora to family and friends. The local florist Olson did a excellent job creating my beautiful flower arrangement. It's A Very Happy Birthday!
Thank you!

June Bouquet!
HAPPY B-DAY MAMA!
Date of experience: June 5, 2020
Illinois
1 review
1 helpful vote
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The one good thing I can say is the flowers are pretty. I also understand that there are times when an order needs to be changed, however it should be changed with something comparable to what you ordered. This is not the case, when I spend a good amount on flowers, I expect them to look better than what I can purchase from Aldi or Jewel. They should look professional and not something my 1 year old grandson placed in a vase. For how long it took to deliver and how they looked, I could have done that. People have got to look at this and say, "I would send these to my mom." Give a care about what you are doing or go some place else. No customer service. I ordered the Cotton Candy (Deluxe) go see on their website, below is what was delivered. It is nor allowing me to upload my confirmation.

Date of experience: October 5, 2022

Overview

Teleflora has a rating of 1.9 stars from 726 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 254th among Flower Delivery sites.

service
181
value
172
shipping
153
returns
91
quality
155