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TelefloraReviews 729

2.1
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Teleflora Reviews Summary

Teleflora has a rating of 2.1 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 18th among Flower Delivery sites.

service
184
value
175
shipping
155
returns
92
quality
157
California
1 review
0 helpful votes
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Ficus
August 3, 2020

Wanted to get my wife a tall indoor plant and the ficus works great. Hopefully it'll be delivered on time, preferably in the morning.

Date of experience: August 3, 2020
New Jersey
1 review
0 helpful votes
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I ordered teleflora's purple medley-"Deluxe" for $54.99 for a thank you gift. Let me just say I never write reviews but because this experience was so bad I had to. This is by far the worst flower service out there. They said it was hand delivered yeah right. The flowers were sitting out side by the front door in a vase there was no box or plastic wrap around it like you would get from a real florist or 1800 flowers. The bouquet that was delivered looked like it was repurchased from a food store for a cheap price, not a real florist. This was definitely not a $54.99 worth of flowers. I am so embarrassed to have sent something like this. NEVER AGAIN!

Date of experience: August 2, 2020
Georgia
1 review
0 helpful votes
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Teleflora is great
August 2, 2020

I love teleflora, however the website is slow and sometimes difficult to navigate.
Their product is always lovely. Delivery is timely and they use only the best florists in my area.

Date of experience: August 1, 2020
Texas
1 review
0 helpful votes
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I kept getting my order delayed and a week later my flowers never got delivered! I canceled my order and they quoted me 10 days to get my money back when I asked to expide refund they refer me to MY credit card company! A JOKE OF A COMPANY!

Date of experience: July 30, 2020
New Hampshire
1 review
0 helpful votes
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Not what I ordered.
July 30, 2020

I ordered a $160 orchid plant to be sent to someone as a sympathy gift. The orchids were advertised in a pretty white pot that was not over the top. Simple with 3 light colored orchids. What was delivered was a black planter box with 2 light colored orchids and a bright purple one. There was bamboo sticking out of it everywhere. While it wasn't a bad looking arrangement, it was NOT something I would have EVER chosen to send to someone as a memorial gift. I am thoroughly disappointed. I understand you might not be able to send the exact image but this was so far off I would have never paid for this. Now I'm out $160 and embarrassed. It looks like I put not thought into what I was sending.

Date of experience: July 30, 2020
Florida
1 review
0 helpful votes
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Satisfied so far
July 29, 2020

Order process was easy and selection was what I was looking for. Hoping delivery will be just as seamless.

Date of experience: July 29, 2020
Idaho
1 review
1 helpful vote
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Not what I ordered!
July 29, 2020

Fewer plants, too much filler, wrong container. Very disappointing. Sent a child's wagon, not a black Corvette as I ordered from your site. I am asking for refund!

Date of experience: July 29, 2020
Maryland
1 review
0 helpful votes
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Needed a bouquet for a friend who recently lost her dad. Always lots of choices and quality has been good to date.

Date of experience: July 28, 2020
Texas
1 review
0 helpful votes
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BIGGEST SCAM EVER.
July 28, 2020

This website is a JOKE. Never delivered my flowers. I purchased them on 7/27 and paid extra for same day shipping. I was told I never actually paid for same day shipping even though I was charged for it (how does that work?) and that they would be delivered the next day. It's almost 6pm next day and when I reached back out I was told it's out of their hands. I then got a confirmation of delivery email so I checked, no flowers! The address was correct on my order. They won't give me the florists number to order from directly and they now won't give me a refund. I spent almost $100 on air! Do not EVER order from this site. They are a money funneling scam. Save yourself the headache and pay for a local florist.

Date of experience: July 28, 2020
New York
1 review
0 helpful votes
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Fast, easy
July 28, 2020

You had the items I was looking for. My mom in law loves plants instead of flowers. You had most varieties on your site.
Thank you

Date of experience: July 28, 2020
Kansas
1 review
0 helpful votes
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My husband ordered flowers to be delivered to my work for my birthday. I didn't know this until I got home because the flowers NEVER arrived. I had a horrible day at work and a nice birthday arrangement would've been a wonderful surprise. Thanks for nothing telefloral. You $#*!ing suck.

Date of experience: July 25, 2020
Tennessee
1 review
0 helpful votes
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No help-no rewards
July 26, 2020

Site was very slow. After starting my checkout I tried to use my reward points. They withdrew them from my account but I couldn't redeem them anywhere. Tried to use the online chat for assistance, but no one ever helped me. VERY FRUSTRATING! And my points are gone!

Date of experience: July 24, 2020
California
1 review
0 helpful votes
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I thought the website was user friendly and the first choice was exactly the my partners favorite flowers.

Date of experience: July 24, 2020
New York
1 review
0 helpful votes
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Disappointed
July 25, 2020

Sending this arrangement to an out of town friend for her birthday. Ordered the premium arrangement, which the total cost was near 80.00. The arrangement was small and quite embarrassing. First time using Teleflora, and definitely my last.

Date of experience: July 23, 2020
Pennsylvania
1 review
14 helpful votes
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Not even close!
July 21, 2020

I purposely chose the planter Quiet Expressions for my son-in-law due to it's Zen-like qualities... the rectangular bamboo container and river stones. What he received was an old lady planter in a basket with a poofy yellow bow -- not even close! I understand the covid pandemic has effected everything including florists shipments, but if it's going to be that far off from the original - consult the sender first.

Date of experience: July 21, 2020
Pennsylvania
1 review
0 helpful votes
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Teleflora always handles my flower request. If the flowers are not what they were suppose to be the correct the issue. I once had flowers that were droopy and they sent a new flowers they way the should of been in the 1st place. I respect their business. No photo to add at this time

Date of experience: July 21, 2020
Florida
1 review
8 helpful votes
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Horrible service
July 20, 2020

This is my second order from Teleflora and it was to the same address as before and they get lost and waste time. I had paid for priority processing for it to arrive before 1 and it did not arrive until half an hour later. Not only that but the gift was supposed to be a surprise and then someone had the bright idea to CALL THE RECIPIENT and say they had the wrong address for the gift. Extremely frustrated with Teleflora and would not recommend at all to anyone!

Date of experience: July 20, 2020
Texas
1 review
0 helpful votes
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I'm in Texas and my husband is in New York and it's our 35th anniversary and I wanted to acknowledge it in someway even though we're not together in the same state and not to mention in the middle of COVID-19 so I decided at the last minute to send my husband flowers with a balloon. I ordered this quite late in the middle of the night and it arrived late morning with no problem and my husband was quite surprised!

Date of experience: July 20, 2020
Georgia
1 review
2 helpful votes
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I ordered a specific arrangement called Polka Dots and Posies with Daisies and Roses in it to celebrate a new baby. They sent a mess of flowers and stuck a plastic "It's girl sign in it. The daisy flowers were wild field flowers. Stalks were sticking out of it all over and the huge out of place Rose was in full bloom.
It was a horrible embarrassment to receive a photo of it from the family it was delivered to.
When I phoned Telefloral they asked if I wanted a different arrangement sent or a partial refund. I am taking a partial refund.
What is the sense of choosing a photo of what you want to send when the florist sends a mess like this!
The joy of receiving flowers on the birth of a new baby was ruined by an incompetent florist. They should be taken off of the Telfloral list.

Date of experience: July 18, 2020
Maryland
1 review
1 helpful vote
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The intended recipient never, repeat "never" received the very expensive bouquet of Flowers! For that, I rate you -5 stars! I cannot send photo because I have no flowers!

Date of experience: July 17, 2020

About the business

Flowers always hand-delivered by local florists make a perfect gift. Send fresh flowers online for any occasion this year and make loved ones smile.


teleflora.com
Founded in 1934
Los Angeles, CA, United States