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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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They have the best customer service I have ever dealt with. I had a problem with a shirt I bought sent them a picture and no issue we will put your order right in and send it to you. They are the greatest I will buy from them again
I lost $75. My order never arrived and they won't return my emails and don't have a number to call. Still have no idea how/if I'm going to get my money back.
HORRIBLE PRODUCT. WORE ONCE, TURNED INSIDE OUT TO WASH IT, AND ALMOST ALL THE PRINT COME OFF. HAVE NOT REPLACED OR REFUNDED ANYTHING.
We sincerely apologize that your item was not printed correctly and we are always happy to help! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.
I like he fun merchandise that is peculiar to the channels that I personally watch. Don't like being told what or how I should write my review and this is getting trdious.
Teespring is an awesome site!
I ordered a sweatshirt from them (size medium) and it was too small. I emailed them right away and they got back to be telling me they'll be sending me the new size I need and that I wouldn't have to send back the other one.
Wonderful customer service and awesome clothes!
Sent one back that looked like a small but was xl and did not see money returned.other than that the other five or so I ordered took a little long to get here but were acc to size so I kept them. I just ordered four more.
It showed up but with poor quality and I had to email them two days after the estimated ship date and then it showed up late. Not my responsibility to babysit the logistics company. Would pay 10-15 dollars for a shirt from them but no more.
We're sorry to hear that your item was delayed in transit! If you have any additional questions regarding your order, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.
Took 3 weeks to get a shirt from Wisconsin to Iowa how? Why? Anyway good looking shirt just took way too long to recieve.
It showed up in my email & i started ordering & was so happy w/products I usually check them out when i have a little extra cash. Everyone I got a T for is really happy w/both the shirt & me.
Love this company! Realized first address was incorrect and the shirt was already on its way. I contacted TeeSpring and they said, "no problem, when it arrives we will send it right off again, no charge!" Who gives that kind of customer service anymore?! TeeSpring does!
I will definitely be ordering from them again.
Although the item i ordered initially was not what i had expected, the customer service team did a terrific job at acknowledging the issue and correcting it in whatever fashion they could.
It has been nearly a month since my review and Teespring continues to ignore my request for refund. I notified them today that if I do not receive refund today I have no choice but to dispute their $31.41 charge with my credit card company.
We apologize for any confusion, as advised by our Customer Support Team, the order shown in the photos included in your review has been refunded in full. The charge of $31.41 was processed for a separate order, which our Production Department has deemed printed as intended. For further information regarding your orders, please respond to the most recent email from our Customer Support Team, thank you.
I ordered 4 shirts for my husband and brother for Christmas. One was cancelled by the company because there weren't enough orders to print it - so I only got 3 of the 4 I wanted. It took FOREVER to receive them. One was good, one was okay, and the third was total crap. The printing was extremely blurry and looked awful. I contact them, initiated a case, sent photos repeatedly, and NO RESOLUTION.
The product was weeks late with no way to track it after it came into Canada. The quality of the print on the hoodie is so poor I couldn't tell if the print was white or grey it's such a thin layer. Very disappointed as I wanted it to be better so I could order more items in the future
Print looks blurry ordered for our whole family nobody's shirt or hoodie fit 2 sizes too small order women's xl got a kids small very unhappy took awhile to get here believe it ships from overseas. Hope to get refund.
I am not able to return it because it would be more expensive for me but the printing is very bad made
Print came off t-shirt completely after one wash on a low heat. Avoid this company and its products.
We apologize that your item was not printed correctly and we would be happy to offer a resolution right away! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.
I recived a mail on december the 14th that my mug was shipped and I have not recived yet! (january the 5th)
We're sorry to hear that you haven't received your order and we're happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.
This company is really a great company. I have never had a problem when ordering. I had to order a new item because the other item was too small and they got right on it for me. Great customer service for sure.
I just placed my third order with Teespring yesterday, obviously I liked what I got and had to come back for more! I love the creations I can find while browsing, that I didnt even know I wanted! I just found the perfect tee for my brother for his birthday, Im very excited to give it to him and looking forward to my second tee as well. I will be recommending Teespring to all my fellow T-shirt lovers!
Color was totally off, every piece I ordered shipped from different parts of the US, No phone number to speak with someone over the phone about the lost order, took them 4 business days to response to my emails
We apologize for any frustration, please continue to work with our Customer Support Team regarding your reprinted items that are currently in Production. We hope that partial refund that has been issued has posted and we look forward to resolving this for you soon. Thank you.
From the business
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your order was lost in transit and that you have not received our emails! Our Customer Support Team responded to your inquiry on January 17,2018, and also issued a refund for the shipping cost on your order. Our Team also sent a reply to your second inquiry on January 24,2018. Please review your Spam and/or Trash folders and reply to our most recent email or reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.