Terrible I bought 2 items they were both wrong and when I tried to send a email the I'm not a robot kept searching and wouldn't load what a rip off n just in time for Christmas! Not Happy
I have ordered from them in the past. Shipping WAS quick. The print quality is never great, but the designs are so cool that I decided to use them again for my fiance's birthday. I ordered several shirts from them almost a month before I meede them. Shipping promised 10 days, which would have left me weeks to leisurely wrap these babies for his birthday. His birthday is now in 2 days. No one from. This company has responded to my email. The funniest part is they threaten you with being put at the back of their line of customer problems if you dare to email them twice about the same order. BUT THEY NEVER RESPOND TO YOUR FIRST EMAIL! The tracking number is useless and shows that they haven't even bothered to print the freaking shirts in the last month they had to do so. It is lame enough to be stuck at home in quarantine to be trying to make his birthday special. Now these guys just can't be bothered to make the shirts, to ship them, or even to answer my email about where the heck they are! This is such a bummer. I would recommend you buy your shirts elsewhere. They can't even be bothered to update me on my order. Or maybe they are keeping my money and never sending it. Who knows? I don't because they won't bother to communicate with a formerly loyal customer
I have ordered from TeePublic twice, once a number of years ago, and again at the time of this review. I was very pleased with the print and shirt quality of my first shirt; it has the TeePublic logo printed onto the inside collar (rather than an annoying tag), the cotton is a good quality, and the shirt and its logo is still in good shape after all this time with frequent wearings & washings. With my most recent order, I purchased for more shirts with similar logos. Unfortunately, I ended up ordering the wrong size, and prepared for a lengthy exchange process. Thankfully, a TeePublic rep responded to my request within 24 hours, and the situation was very easily and painlessly resolved. I am very grateful for their customer service. The only reason I do not give a perfect score, is because the quality of the newer shirts seems somewhat less than my first shirt. There is now an annoying tag rather than the much more comfortable print on the collar (the tags do not even say TeePublic on them), and the cotton on the shirts is much thinner than my older shirt. While some may prefer this, I think it may prove to be more fragile than my old shirt, and I'm wondering if the new material contributed to the sizing error.
First time I bought from them the quality was not that great. The 3 shirts are bought, while good, had subpar print quality and would be ruined on the first or second wash. I gave them another chance and bought a shirt later on. Quality improved A LOT and it remained like that for all my next purchases.
What most people don't realize about this is that these are custom made shirts. You can't really get these shirts easily and there's plenty of artists out there with amazing designs. Quality is not perfect, sure, but it's pretty good now! It's been a good year or so since they bettered it and now I kinda exclusively buy shirts here.
The best part of the whole thing is that customer service is always willing to help. I've only had 2 issues (one time they sent the wrong shirt and the other was a color issue) and they fixed them for me no problem. They even told me to keep the old shirts as a gift. Hell, the one time they sent the wrong shirt was 3 days before Christmas (the shirt was a gift) and they upgraded my shipping to be able to get it just in time, which I did.
This leads me to shipping. Shipping is... Shipping. That's out of their control. I don't get why some people are complaining about their shipping? They should complain to the carrier not the shipper.
Overall it's a great place to buy shirts and they do care for your satisfaction on purchase.
Also don't mind the wrinkles on my shirts in the picture. Or do, whatever, they are shirts they get wrinky.
I had difficulty receiving my order, but customer service was very responsive. They worked with me until my order was fulfilled and delivered. I'm very pleased!
I had an issue with something I bought and I reached out to them and the quickly responded and fixed my issue. Very happy with the service they provided. I will be buying from here again.
I ordered for the 1st time and underestimated the size I needed. My exchange was arranged the same day and I even got to keep the one I already had. Will definitely recommend and order again.
They were very nice and when I needed help and clarification they responded straight away. I will definitely be buying more products from them in the future.
Great quality t-shirts and love the variety they have. The stickers and masks were very cute and cool. Customer service communicated with me well. Will purchase again.
If you want 1st class customer service you can't beat this company. Great messages on tees and immediate response customer service? What's not to like? Buy TeePublic!
So I purchased a long sleeve shirt with the Blue Monday symbol connected to my favorite band New Order and the quality of the shirt was great. Durable and felt good against my skin
I have made a few purchases. Stickers and masks... Great quality items and price. Great customer service. Very please and will definitely come back for more items and will recommend...
I emailed TeePublic about an issue I was having with an order. I received a quick, proactive response that completely solved my problem. I'd definitely shop with them again! Thank you!
I ordered several tees from their site and I can say that I'm 100% satisfied with their service. Customer service is also top notch. Quick and informative responses. Thank you TeePublic!
I guessed the wrong size for a t-shirt that was a gift. Customer service quickly and cordially responded to my request for the correct size. Very thoughtful and I appreciate their service.
Great service as the T-Shirt I ordered didn't fit but I wrote to them because I wanted to make an exchange and within 5 minutes they had already answered me and they immediately sent me the right size back, communication was therefore very smooth, I can only recommand as they solved my problem so quickly
The best customer service experience I've ever had, i ordered a Drop Dead Fred lightweight hoodie and the wrong hoodie was sent to me and teepublic sent me the correct hoodie at no cost to me with no arguments or hesitation at all thank you so much… satisfied customer..
They got me too. Ordered and paid w/paypal. No notification or info from company at all. Contacted them and they refunded shipping only. Just steer clear and tell your friends. FRAUD SCAM RIPOFF
I purchase a T-shirt and a mask I received a t-shirt never received the mask I emailed them they told me it's on its way better get another email stating that it arrived it was only the T-shirt I don't think I would ever order from them again
We had ordered a size too small and had no problems getting another size and we got to donate the one that did not fit, how wonderful is that! Great customer service, super impressed. I think the quality is GREAT and the shirts fit perfectly... GREAT QUALITY. THANK YOU!
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 2.7 stars from 2,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeePublic most frequently mention business days, poor quality and credit card. TeePublic ranks 7th among T Shirts sites.
I Anne,
Samuel here, from TeePublic.
I'm so sorry for the issue you encountered with your order, and for the unacceptable delay in responding to your original email. We had been short staffed until recently, but I'm happy to say that we're now in a better position, and we'd love to have the chance to make this right for you.
If you can send us an email at support@teepublic.com and we'll do everything we can to help. Please make sure to mention my name and I'll get back to you as soon as possible.
Best,