I've bought from Teepublic before and love their shirts. They have a woman's tapers Tee which I like better than the unisex. It fits great! Bought some Tee's for Xmas and had to guess their sizes. I had to exchange some of them and when I emailed them they were very easy to deal with. They actually allowed me to keep the Tees that didn't fit and sent me the proper sizes I needed. I was able to give the other Tees away.
Unbelievable customer service. Very quick and easy to deal with. Great prices and sales.
Ordered a sticker.Never received order."Artist" that I ordered from could not be found.My order number could not be found.Funny,my PAYMENT could be found.Contacted Cust. Service twice.No response.Asked for refund.Wanna bet what the odds are of that is? Will NEVER,EVER,order from this site again.
I ordered a tee shirt for my husband and it did not fit. I contacted customer service at TeePublic and they replied quickly. They are sending a new shirt in another size and didn't even want the other shirt sent back! I would definitely order from them again!
They owe me $1500 and deleted my account and will not respond with any proof of what I did wrong. It says in their terms and conditions that they will let you know what takedown request and let you dispute. Here is my question... If my design violated their terms and conditions in December how do they think they don't owe me for items sold in November?
If you notice it will be the same reply from Stephen telling me to read the terms and conditions and contact them if I dispute. Which is a revolving door since I've obviously done that!
I placed an order and received the wrong size. Teepublic sent me a new order and let me keep the 1st order to give away to someone as a gift. Their customer service was amazing and would definitely recommend ordering with them. A++++
My order arrived slightly damaged. I wrote them an email explaining the issue, and they got back to me (on a Saturday, no less) in less than an hour! After I sent them pics of the damaged item, I received an email stating that a replacement was on the way. I'm extremely happy with their customer service and will be buying from them again.
I have purchased tees and mugs and stickers and notebooks for myself and as gifts, thousands of designs or you can make your own and get a few bucks back when people choose your design. Great customer service they will always work with you to get an issue solved and usually to your advantage. I highly recommend them, they do what they do excellently
I ordered a shirt on 2/8/14 and it still hasn't shipped. I contacted customer service and never received a reply. Now I have a dispute open with PayPal to get my money back since the company won't answer my complaint. As much as I like their shirts, I will never do business with them ever again. I wish I could give them 0 stars.
By mistake I have raised to order and paid both amounts and after that I have cancelled one order *******. But still I haven't received any update from the customer care. I tried all my best to know about my both the orders. Please help me with this.
I cannot express how highly I recommend TeePublic. I had an issue with sizing of a t. Shirt and so emailed them. I had a friendly, honest and prompt email back. They sorted out my issue with integrity and speed.
The emails from staff were to friendly and efficient.
I will be buying from these guys in the near future. Many thanks everyone Karisa
Recently I purchased a t-shirt from Teepublic. The size was to small. Without any explanation they responded. I sent an email to tell them my dilemma. Within minutes they sent me an email as il saying how sorry they were and are sending a replacement. Outstanding leadership I will have to say. Thank you
I LOVE tee puplic! I have bought about 6 shirts so far. I had an issue with the fit of one of them. The customer service was so EASY and FAST with handling my issue. I appreciate that so very much! Every single shirt has had great quality. I'll definitely be buying many more!
The shirt I ordered was too small (my issue, not theirs). I contacted customer service and within 20 minutes I had a response and a resolution that went beyond what I was expecting. Thank you so much for making this an easy issue to correct! I will be making more orders through this company!
I ordered a T-shirt as a gift for my BF, and I guessed the size wrong. ( new relationship lol) The graphics on the T-shirt were perfect and the colors were great. Customer service was quick to help me with the right size. They asked me to donate the one I ordered in error and sent me a new one. What a great group of people. I will be ordering more shirts from them in the future, as I love to support artists who make a difference in this world with their vision and kindness! Thanks again!
I recently ordered 4 t-shirts from TeePublic, the first time I have ordered anything with this company. The shirts arrived quickly, and the t-shirt fabric is good quality and soft.
When I realized that one of the shirts had the graphic placed a bit low on the shirt, I took a photo and contacted customer service. TeePublic quickly resolved the issue, saying that they notified production and are sending a replacement shirt. They let me know that I don't need to return the original, but rather can donate it or give it away. I appreciate that because it saves me time and is also more green as there are fewer resources used, for example no packaging or driving to return the original shirt. I just placed a second order as the site has so many design choices. I appreciate the great customer service, quick response, and positive resolution.
I ordered two shirts, and when they arrived, I discovered they were mistakenly made using the wrong material. I emailed TeePublic to find out what could be done, and they got back to me immediately, confessed to their mistake and apologized, and then sent me the correct shirts using expedited shipping. They even told me I could keep the other shirts! They totally live up to their "Holy Shirt" guarantee, and with customer service like this, I want to buy all of my shirts from TeePublic! <3
I had never heard of this organization but was looking for a present for one of my employees who loves the Silver Surfer. I just typed in Silver Surfer and found this website. It is now saved in my favorites because the variety they have to offer is unreal. I will definitely look here before looking anywhere else when I am looking for that unique gift for someone.
The other thing that was impressive was their response to my questions.
I bought a great T-shirt from Teepublic; I love the unique design and I'm very happy with the quality. The T-shirt is exactly as described online and sizing is accurate. Living in a remote(ish) place, I contacted the team about logistics, they were very responsive, knew what they were talking about and they seem such nice people. I'll certainly buy more from Teepublic.
I ordered a t-shirt from TeePublic one size larger than I usually order based on reviews, but it was still a bit small. I expected to have to pay for return shipping, if they would even permit an exchange. To my delight, they told me to just donate the small T-shirt and they would send me a larger one at no cost! This is really exceptional and appreciated. I heartily recommend TeePublic and will order from them in the future!
I originally left a one star poor review because I had tried to contact customer service and felt they were non-responsive. However, they did finally contact me, asked me to send them some pictures of the problem, and then did follow up and issued a full refund without me having to incur any shipping charges to send back the phone cover that I had a problem with. They handled this in a very excellent way and I am now very happy with their customer service. Thank you Stephen at TeePublic for your help and resolution to this. One recommendation, revise your website to indicate that it can take up to one week to hear back from customer service and not 48 hours.
Hi Joe! Frances here from TeePublic. I'm very sorry to hear about the phone case and any confusion that was caused. I can assure that we do respond to 100% of all emails that we receive. Please note that our system is first come first serve (oldest to newest emails), so if multiple emails are sent, it will push your ticket down with the newer ones each time resulting in much longer wait times. We can assure you that we will make it right. We apologize for any inconvenience!
Cheers,
Frances
Overview
TeePublic has a rating of 2.7 stars from 2,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeePublic most frequently mention business days, poor quality and credit card. TeePublic ranks 6th among T Shirts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Naveen,
Our customer support team is always happy to help and will respond directly to any inquiries sent to us through teepublic.com/contact. However, looks like your order was actually placed elsewhere. Seems like based on that photo sent along your order was made at eteestore.com. They are not affiliated with TeePublic and we wouldn't be able to assist in this case. If you do have a TeePublic order please reach out to us at the contact page linked above.
Take care,
Stephen
TeePublic Customer Service