TeamViewer

Product itself was OK, but they refused to refund after accidental renewal of an yearly subscription. I ended up paying for 2 years now, when I only needed one.

They are essentially making business on people not reading their EULA. On yearly subscriptions:
"In order to terminate a subscription, a written request must be submitted at least 28 days prior to the date of renewal"

I respectfully asked for a refund, but they are unapologetic about it.

I cannot believe I received an automatic renewal notification from TeamViewer today... the very day of the automatic renewal. There was no notification prior to today. I had no intentions of renewing and since the subscription was completed online, via a phone conversation, I was completely unaware of a 28 day prior to renewal policy which can only be delivered in writing!

Of course, I have closed the credit card account before they were able to make the charge but I do suspect I will receive some sort of attempt to damage my credit in retaliation of their shady business practices.

We are entirely too busy to keep up when every online subscription will be renewing. To not send out an invoice at least 30 days in advance is an absolutely horrible business practice. I will be voicing this review on every outlet possible in order to keep other businesses from an obvious trap set by a predatory company.

Didn't want a business licence in the first place as I only intended to use the software to support my elderly father with his I. T. needs but the software kept saying that I was using it for commercial purposes. Quick call to their support line ended up convincing me to buy a business licence. When I tried to cancel on renewal, I was told it was too late because I hadn't given them 28 days notice. Told if I didn't pay, they would use debt collectors to collect money. Yet, they only sent me a reminder email 14 days prior to renewal. So, I'm left with a £460 bill to use a bit of software once or twice a month to help my father make his Westfield claims. Clearly I would advise NO ONE to use Teamviewer, let them go out of business and then maybe they'll reflect on how human beings SHOULD treat one another.

It is very difficult to work, i had a call with the client and it was very difficult for me to explain the new interface to the customer. Addiosionally when i was given the id from the customer the Teamviewer demanded log in, thus an already frustraded customer had to wait for me to log in. Finally i asked him to switch to anydesk which did the job in the end.

The company will automatically renew your subscription and charge you the annual fee even if you send them a cancellation notice. If you have been victimized by this company and you are a resident of California or your company does business in CA, please file a complaint with the CA Dept. of Consumer Affairs. They are easy to find online. You should also pursue a claim through your credit card company and sue TeamViewer in your local small claims court to get your subscription refunded. TeamViewer is RIP off!

I do not recommend this company please stay away from them if you can. I reached out to them several times about a pro rated refund because our policy auto renewed during the Coronvirus shutdowns. They refused any refund and said that it clearly states in their cancellation policy they don't do refunds. I think it is unethical for a business like this to not work with a small business likes ours to help us in a time of a global pandemic when cash flow is critical. We will never do business with this company again because of this and the poor customer service I received as well. The company blocked my email after the 4th request I sent that went unanswered looking to get answers. Horrible business practice I'm very disgusted.

The company is fraud and try to lute money from the customer. As business user there is no option to cancel your account, only option is sending email. If you forgot they will threaten to pay money. We have to think seriously to take legal action against their cooked policy and payment options

Was in a relationship with a man who stole my identity and put all of my private details on TeamViewer. Illegally stalking and harassing me through my devices and spying on my 11 year old with his clients tagging along, hacking my emails and fb accounts. TeamViewerneeds to be shut down. Shawn Jensen

I used this program for 2-3 years with not many issues, but with newer versions, I started to find more and more bugs and know it escalated into disconnection after 1-2 minutes of sessions. When I try to reconnect it give me a message that time is up, and should buy this program, but how? Even if I wanted this program, which I don't, thank you. There is no option for personal use (cause it should be free, which isn't) and only business which is like 30 bucks, don't have, even if I had not for this.

As you can see in image this message pops up and even after I wait the given time it resets time and the same message pops up again.

I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests