Shrikant was very helpful, and put me at ease with regard to all the assistance that can be provided on my computer. Very satisfied.

Excellent work understandable comprehensive polite courteous. By Mohammad sagir...

DONT USE THIS COMPANY.
I am a young student who almost was tricked out of £90. In a vulnerable situation I turned to a company I believed to be related to Microsoft. I was misled and had my computer hacked before me. Thanks to this website I managed to stop this before I have over my bank details. Please don't let yourself be tricked out of your hard earned money

Very helpful, knowledgeable and efficient. They talked me through the whole process and were very patient with someone who is not particularly computer savvy.

As usual a thorough and efficient service done by Prasad in good humour great technical knowledge and heroics in having to put up with a novice like myself.
My regards to all service personnel.
Thanks.

Its really useful and effective way of securing your computer/ laptop without going to the service centre. You can be assured about your devices safety.

Improved visual service and 'chat' session helpful. Can see what action is being taken. Whole process quicker and immediate than previous year using text messaging.

A very good service very prompt attention and pleasant people who are very helpful.
Technician is good & effective.

Service is excellent. Technicians have a lot of patience and are most polite. Would recommend them to anyone.

Resolve a very complicated problem which needed a great deal of perseverance.

I was having a problem with my Hotmail account so Googled "Microsoft technical support.". First listing seemed very much like Microsoft company so I went to the site. It turned out to be Guru Aid, which skillfully made it seem that they were contracted to Microsoft to provide free advice and support to users. I used the 0800 number provided and the representative told me he would solve my problem. I asked if they were contracted to Microsoft and he said they were. I naively accepted his word and allowed him remote access to my MacBook Air. After a little while of him commenting on how slowly my machine was running (it had not been!) and how it needed a good clean-up (it is scanned every week!) I became suspicious. He then he would have to pass me on to a more senior colleague, and that this would involve a small charge I immediately told him I would seek Apple's advice on the problem and closed my laptop down. Two days later the inevitable happened... my machine went crazy and a message appeared saying I should call Apple Support immediately for help on the 0800 number provided. A quick check confirmed it was not Apple so I rang the correct number for Apple and explained my issue. The representative was brilliant and very reassuring. She said she would be able to trace any malware or adware that may have been planted, and would be able to remove it at no cost (Apple actually mean it!). By screen-sharing she guided me through everything I needed to do, detecting several alien plants, and how to remove them. Thank goodness, no use had been made of them, they were just lying in wait to be remotely activated. This is the first problem I have ever encountered in 25 years of owning and using computers (my own fault I admit) and I have absolutely no doubt that it occurred as a result of my contact with Guru Aid. I find many of their excellent reviews on this site to be incredible and would suggest people thinking of using them to refer to some of the American sites carrying reviews. They are horrendous!

Very pleased with the service. Sagir would recommend to friends.
It was great service. I like it.
Sagir put me at ease with regard to all the assistance that can be provided on my computer. Very satisfied.

Probelm solved very competently - advisor took me throough steps very well

Did a little research on this company...

It kind of raises a flag when a company has so many "5 star we love it reviews from accounts that only do one review." Usually they are paid/or fake shill accounts trying to hype their ratings...

Currently they are using all these domains:
guruaid.com
guruaid.co.uk
guruaid.ca
guruaid.us
guruaid.net

More info below from several other sources.

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complaintslist.com

http://www.complaintslist.com/computer-repair/guruaid/
Average rating: 1.09 out of 5?
Average reported loss: $1,004.54?
Number of complaints: 53
Complaints of high pressure sales tactics
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http://www.scambook.com/report/view/246266/GuruAid-Complaint-246266-for-$169.99
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Among other warning signs to be careful:
Web Of Trust: - Ratings are disabled, WOT has detected unusual behavior on the scorecard and new ratings has been disabled.
(usually means shill (fake) accounts are trying to tamper with the sites ratings)
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Here is a link to answers at microsoft:
https://answers.microsoft.com/en-us/windows/forum/windows_vista-security/is-guruaidcom-a-reputable-support-service/ff0a56d2-eecb-4916-9958-bca1786a5fb7

Some quotes, from the microsoft link above:

- I called tech support for Vipre Antivirus and a RogerJim from GuruAid.com
(WAIT: If you called Vipre Antivirus why did you get GuruAid? Seems someone might be misrepresenting
Themselves)

- Very sorry for your experience however GuruAid is NOT the Official Microsoft Support
No matter what they claim.

- Avoid tech support phone scams
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

- Hoaxes and Scams
http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3
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Shree has been most helpful today in sorting out known & unknown problems with the operation of my computer. I always find the help I receive is very good and you are most patient as I am not very bright when it comes to IT matters.

I would recommend GuruAid to my friends and family. A very good service. Patient, helpful.and explained things that I could understand perfectly. Technition efficient, attentive, and friendly. Thanks for restoring my faith in humanity. I am very satisfied.

Superb customer service from highly competent staff. Guruaid' tech is very good. Guruaid service is excellent.

The response was fast, the explanations clear and helpful. And the agent was informative and very helpful.

When you need computer help GURUAID is there to help. They have always been able to fix all of my problems. Don't know what I would do without them.
Thank you so much.

The service I received today was excellent and the operator was extremely helpful and knowledgable. I would definitely recommend Guruaid to my friends.

Just spent some time, well spent, with Prasad
He gave information and support and my pc is tuned now and my iphone, very happy

I would happily recommend Guruaid to anyone very helpful efficient service, value for money without a doubt.

Reception was very cordial, service was prompt and fast. It made me feel I don't worry anymore with any problems, I know I will get immediate help 24/7.