The company will automatically renew your subscription and charge you the annual fee even if you send them a cancellation notice. If you have been victimized by this company and you are a resident of California or your company does business in CA, please file a complaint with the CA Dept. of Consumer Affairs. They are easy to find online. You should also pursue a claim through your credit card company and sue TeamViewer in your local small claims court to get your subscription refunded. TeamViewer is RIP off!